Customer support & client services managers Work, Jobs in Stoke On Trent, Eng (with Salaries)

14539 –Central Support Team Lead | Telford, England (Onsite)
Kelly Services Internal —Telford
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
10d
Quality Assurance Performance Coach (9-12 month FTC)
Water Plus —Stoke-on-Trent
- From £27,000 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Out of Hours Team Leader
ISS Facility Services —Stoke-on-Trent
- Night shift
- Customer service
- Supervising experience
Quick apply
Customer Experience Team Manager
Premier Estates Ltd —Macclesfield
- Monday to Friday
- Customer service
- Annual leave
- Referral programme
Shift Manager (4on 4off)
Halfords —Stafford
- £28,466 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
4d

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14539 –Central Support Team Lead | Telford, England (Onsite)

Kelly Services Internal -
Telford

Apply Now

Job details

Full-time
10 days ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Office
Administrative experience
Supervising experience
Project management
Presentation skills
Organisational skills
Leadership
Communication skills

Full job description

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey, you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team, we celebrate inclusion, caring, and collaboration. As a company, we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.

Our Central Support Team Lead is responsible for:

Our Central Support Team Lead is responsible for managing staff in line with the OCG central strategy and will work with various members of the business to develop best strategy, streamlining of activities and set future direction to meet the Program Support needs of the business. While possessing the ability to work independently with people of multiple levels including internal teams, third party vendors and external clients to ensure service level agreements are met and client satisfaction levels are sustained. Specific activities include data entry, processing information, research and analysis and problem solving.

Your core tasks include:

Day to day management of your assigned team
Managing escalations and employee performance
Provide and set up training for new starters within the team and further coaching/training to aid the development of existing team members.
Support in the OCG central recruitment process.
Focus on growth strategy to support and improve process standards for the client.
Work with the HM and Suppliers to process and manage any work order updates and/or revisions, including all e-tool updates
Manage all on and off boarding activities for all new starters
Ensure Trackers are updated frequently and are chased following the appropriate time scales.
Work with Hiring Managers as required to discuss and create requisitions Handling electronic contracts in Fieldglass
Responding to ad hoc queries and administrative requests

Essential Skills, Knowledge & Experiences:

Strong communication skills both verbally and written across all levels internally and externally
Strong administrative and organizational skills
Attention to detail
Analytical approach to identify root cause of issues
Ability to motivate a team
Team lead or supervisory experience is desirable
Project Management skills are desirable
Proficiency with Microsoft Office (Outlook, MS Word, and Excel)
Fieldglass or similar VMS experience is desirable but not required
Confidence in presenting to teams and stakeholders
Inquiry management (IM) system experience is desirable but not required

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.

Apply Now

Refine Your Search

customer support & client services managers jobs in stoke on trent, eng

14539 –Central Support Team Lead | Telford, England (Onsite)

Quality Assurance Performance Coach (9-12 month FTC)

Out of Hours Team Leader

Customer Experience Team Manager

Shift Manager (4on 4off)

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