Head of customer service Work, Jobs in Stoke On Trent, Eng (with Salaries)

Head of Operations
GXO Logistics —Stoke-on-Trent
- Up to £65,000 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
1d
Head of Project Management Office (PMO)
Converge Technology Solutions —Stafford
- £75,000 - £78,250 a year
- Full-time
- Hybrid work
- Project management
- No degree
- IT
4d
Customer Outcomes & Complaints Lead
Leek Building Society —Leek
- Up to £40,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Continuous improvement
- Annual leave
- Sick pay
Quick apply
Head of Sales - Distribution
Project Better Energy —Burton-On-Trent
- £70,000 - £90,000 a year
- Full-time
- CRM software
- Sales
- In-person
- Employee assistance programme
Quick apply
4d
Head of Delivery
Scottish Power —Middlewich
- £70,800 - £88,500 a year
- Management
- Customer service
- Engineering
- Annual leave
- Employee discount
10d
Project Support Administrator
Environmental Essentials Ltd —Newcastle-under-Lyme
- £25,500 a year
- Full-time
- Microsoft Office
- Accounting
- Contracts
- Health & wellbeing programme
- Annual leave
Quick apply
8d
Head of Defence Training Services (LR10)
AQUILA —Shrewsbury
- £80,000 - £90,000 a year
- Hybrid work
- Continuous improvement
- No degree
- Leadership
- Annual leave
- Employee assistance programme
Customer Care Advisor
AAH Pharmaceuticals —Stoke-on-Trent
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
18h
Head of Vision
Radius Limited —Crewe
- Full-time
- Management
- Leadership
- Communication skills
Quick apply
Progress Chaser
Audi —Stoke-on-Trent
- £23,000 a year
- Full-time
- Sales
- Employee assistance programme
- Employee discount
Quick apply
Finance Graduate Trainee
Skylander Holdings Ltd —Alderley Edge
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Employee discount
Quick apply
1d
Supervisor
W Boyes & Co Ltd —Stoke-on-Trent
- £13.71 an hour
- Part-time
- In-person
- Leadership
- Store discount
- Employee discount
Quick apply
8d
Volunteer Recruitment & Engagement Manager (Maternity Cover)
Caudwell CHILDREN —Newcastle-under-Lyme
- £33,000 - £36,000 a year
- Temporary
- Hybrid work
- Supervising experience
- Travel
- Human resources
- Free parking
- Work from home
Quick apply
10d
Customer Experience Team Manager
Premier Estates Ltd —Macclesfield
- Monday to Friday
- Customer service
- Annual leave
- Referral programme
Claims Administrator
Likewize —Crewe
- Full-time
- Computer literacy
- Organisational skills
- Communication skills
- Free parking
- Gym membership
Quick apply
8d
Head of Marketing
Radius Limited —Crewe
- Full-time
- Sales
- Marketing
- Master's degree
- Employee assistance programme
Quick apply
Progress Chaser
Swansway Garages —Stoke-on-Trent
- £23,000 a year
- Full-time
- Sales
- Employee assistance programme
- Employee discount
Assistant Manager
Cappello Lounge —Newcastle-under-Lyme
- £33,200 - £36,000 a year
- Overtime
- Hospitality
- Casual dining restaurant
- Restaurant experience
- Employee discount
Quick apply
Collections Manager
Radius Limited —Crewe
- Full-time
- Microsoft Powerpoint
- Presentation skills
- Team management
Quick apply
Customer Service Coordinator
Reconomy Connect —Telford
- Full-time
- Hybrid work
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
- Employee assistance programme

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Head of Operations

GXO Logistics -
Stoke-on-Trent

Apply Now

Job details

Permanent | Full-time
Up to £65,000 a year
1 day ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Supply chain
Logistics
Cost control
Change management
Continuous improvement
Financial management
Leadership
Communication skills

Full job description

Have you successfully led large-scale warehouse or logistics operations, delivering exceptional service while controlling costs? Can you inspire, develop and challenge senior operational leaders to achieve outstanding results? Do you have the commercial acumen, strategic mindset and customer focus to drive performance in a high-profile retail supply chain environment?

We are looking for a Head of Operations to join our M&S site in Stoke. Reporting directly to the General Manager, you'll take overall responsibility for operational performance across the site. Working closely with senior leaders across Operations, Finance, HR, QHSE, Inventory and Customer teams, you'll develop and execute strategic plans that deliver exceptional customer service, operational efficiency, financial performance and colleague engagement. You'll be a visible leader who creates a culture of accountability, continuous improvement and high performance while ensuring the site remains safe, compliant and customer-focused.

This is a full-time, permanent role, working predominately Monday to Friday, but flexibility is required.

Pay, benefits and more:

We’re looking to offer a salary of up to £65,000.00 annum and 25 days annual leave (plus bank holidays). Your benefits package includes flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

What you’ll do on a typical day:

Lead and develop a team of Operational Managers, ensuring the warehouse operation consistently delivers against customer expectations, KPIs and service level agreements
Drive operational efficiency, productivity and continuous improvement initiatives to achieve cost, revenue and performance targets
Partner with the General Manager and wider leadership team to develop and implement site strategy, business plans and long-term operational objectives
Oversee financial performance, budget management and cost optimisation activities, identifying opportunities to improve profitability and operational effectiveness
Champion a positive, safe and inclusive culture, ensuring compliance with all health & safety, legal and statutory requirements while developing future talent across the site

What you need to succeed at GXO:

Significant senior-level logistics or supply chain leadership experience within a large-scale warehouse or distribution environment
Proven track record of leading large operational teams to deliver outstanding customer service, operational performance and cost control
Strong commercial and financial management skills, including budget ownership, KPI management and performance reporting
Exceptional leadership, communication and stakeholder management skills, with the ability to influence customers and senior leaders alike
Demonstrable experience of driving continuous improvement, change management and operational transformation programmes

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.

Apply Now

Refine Your Search

head of customer service jobs in stoke on trent, eng

Head of Operations

Head of Project Management Office (PMO)

Customer Outcomes & Complaints Lead

Head of Sales - Distribution

Head of Delivery

Project Support Administrator

Head of Defence Training Services (LR10)

Customer Care Advisor

Head of Vision

Progress Chaser

Finance Graduate Trainee

Supervisor

Volunteer Recruitment & Engagement Manager (Maternity Cover)

Customer Experience Team Manager

Claims Administrator

Head of Marketing

Progress Chaser

Assistant Manager

Collections Manager

Customer Service Coordinator

I want to receive the latest job alerts for head of customer service in stoke on trent, eng

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