Service coordinator Work, Jobs in Stoke On Trent, Eng (with Salaries)

Customer Service & Repairs Coordinator
OpenFix Ltd —Newcastle-under-Lyme
- £26,500 - £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
13d
Service Coordinator
ISS Facility Services —Stoke-on-Trent
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Customer Delivery Coordinator
Staffs Fitness Ltd —Stoke-on-Trent
- £26,437 a year
- Full-time
- Customer service
- Project management
- Organisational skills
- Free parking
- Gym membership
Quick apply
10d
Transport & Logistics Coordinator
Copper Alloys Ltd. —Stoke-on-Trent
- £30,000 - £33,000 a year
- Full-time
- ERP systems
- Microsoft Office
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
6d
Service Coordinator - Out of Hours
ISS Facility Services —Stoke-on-Trent
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
Customer Service Coordinator
Ibstock Plc —Longport
- Microsoft Word
- Microsoft Excel
- Sales
- Employee assistance programme
- Employee discount
4d
Service Coordinator (Helpdesk)
ISS Facility Services —Stoke-on-Trent
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Lifestyle & Wellness Co-ordinator
Bupa —Stoke-on-Trent
- £13.10 - £14.10 an hour
- Full-time
- Employee discount
- Gym membership
Quick apply
Internal Sales & Project Coordinator
Swanline Group —Stone
- From £35,000 a year
- Full-time
- Sales
- Customer service
- Salesforce
- Free parking
Quick apply
4d
Administrator
Miller Street Surgery —Newcastle-under-Lyme
- £24,896.56 a year
- Full-time
- Accounting
- IT
- In-person
- Free parking
Quick apply
Gateway Co-ordinator
Concrete —Stoke-on-Trent
- £25,451.50 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Bookings Partner
Acacium Group —Stoke-on-Trent
- £24,785 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
Enforcement Team Administrator
Dukes Bailiffs Limited —Stone
- £26,230 a year
- Full-time
- Microsoft Word
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
12d
Flow Coordinator (HART)
Douglas Macmillan Hospice —Weston and Meir North
- £27,000 a year
- Full-time
- Driving
- Organisational skills
- IT
- Free parking
- Annual leave
5d
Capital Coordinator
Cheshire East Council —Crewe
- £41,771 - £48,072 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
9d
Bookings Partner - Part Time
Acacium Group —Stoke-on-Trent
- £24,785 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
Flow Coordinator (HART) #1161
Douglas Macmillan Hospice —Stoke-on-Trent
- £27,000 a year
- Full-time
- Driving
- Organisational skills
- IT
- Free parking
- Annual leave
4d
Client Services Team Leader
ISS Facility Services —Stoke-on-Trent
- Customer service
- Supervising experience
- Leadership
Quick apply
9d
Care Co-ordinator
Home Care Assist —Stoke-on-Trent
- From £26,000 a year
- Full-time
- In-person
- Care plans
- Communication skills
- Store discount
- Employee discount
Quick apply
Project Administrator
Outserve —Stoke-on-Trent
- £24,000 - £28,000 a year
- Full-time
- Hybrid work
- Project management
- Agile
- IT
Quick apply

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Customer Service & Repairs Coordinator

OpenFix Ltd -
Newcastle-under-Lyme

Quick apply

Job details

Permanent | Full-time
£26,500 - £30,000 a year
13 days ago

Benefits

Company pension
On-site parking

Qualifications

Customer service
GCSE
Microsoft Office
Organisational skills
IT
Care plans
Time management

Full job description

Job Title: Customer Service & Repairs Coordinator

Location: Newcastle-under-Lyme, ST5 7RG (Landmark Business Centre)

Salary: £26,500 - £30,000 salary per annum

Job Type: Full-time, Permanent

About OpenFix:

At OpenFix, we are a fast-growing, independent business. We protect what matters most by providing high-quality home repair service plans that keep our customers' heating, plumbing, and home systems running smoothly.

We have an established customer base and are looking for sharp, organised people to manage repairs and deliver professional customer service. We believe in open communication, quick problem-solving, and building a motivated team of people who take pride in their work and appreciate a supportive, fast-paced environment.

Is This the Right Fit For You?

Before you apply, we want to be completely transparent about the environment. We value consistency and clear standards, so this role is perfect for you if:

You thrive in an office environment: We are a fully office-based team. We value real-time collaboration, face-to-face support, and the energy of working together daily.
You value consistency: You understand that sticking to established processes ensures we treat every customer fairly. You can hold your ground and have professional conversations because you know that staying in line with our terms and conditions protects our entire community.
You are a natural problem solver: If an engineer isn't immediately available, you won't just wait for the system to update. You’ll be proactive picking up the phone to source, negotiate with, and secure new contractors to cover the emergency.
You are comfortable with our rota: You are happy working a rotating shift pattern (operating hours 8:00 AM to 6:00 PM, 40 hours per week) and committing to one mandatory Saturday shift per calendar month. Because our customers need us year-round, we also cover standard Bank Holidays on a rota—if you work a Bank Holiday, that day remains in your holiday pot to book off at another time instead.

Salary & Holiday:

Competitive Salary: An annual salary of £26,500 to £30,000 per annum (dependent on experience).
Holiday Entitlement: 28 days total annual holiday entitlement.
Location: We are fully office-based at the Landmark Business Centre in Newcastle-under-Lyme, Stoke-on-Trent.
Plus: Workplace pension scheme and comprehensive training to get you up to speed.

The Role: What You’ll Actually Be Doing

This is a fast-paced role where you act as the crucial link between our service plan holders and our network of engineers.

Own the Lifecycle of Repairs: You aren't just logging calls. You are managing the entire process—from the initial customer request, to evaluating agreement terms, sourcing an engineer, and confirming the job is completed.
Evaluate & Deliver Decisions: Review inbound repair requests against our service agreements. You'll make clear decisions based on the customer's terms and deliver those decisions over the phone with empathy, clarity, and professionalism.
Command & Control the Job: When a job is accepted, you’ll dispatch it to our engineer network. If no one is available locally, you will take the initiative to source, call, and onboard new qualified engineers so no customer is left stranded.
Manage to Completion: Track the job all the way through, holding firm, professional conversations with engineers to ensure they turn up, do the job right, and charge fairly.
Support Business Growth: As part of a close-knit team, you will assist with new customer sign-ups, negotiate cancellation requests, and improve overall customer retention, using your relationship-building skills to keep our community's protection active.
Master the Details: Ensure data protection (GDPR) and company confidentiality processes are strictly followed at all times.

The Perfect Candidate Ticks These Boxes:

We care about character, focus, and attitude. You’re perfect for this if:

You're a People Person: You naturally connect with people, build rapport instantly, and genuinely love talking on the phone.
You Care About the Details: You take pride in accuracy, you notice the little things, and you can strictly follow core operational processes.
You’re Tech-Fluent: We use modern CRM platforms, billing software, and custom internal tech. To pass our training and thrive here, you need to be someone who picks up new software easily and can navigate between multiple web apps quickly and accurately under pressure.
You're Committed to Growth: You want a stable, rewarding role where you can become a true expert in what you do, challenge yourself daily, and grow your skills alongside an expanding business.

HOW TO APPLY (PLEASE READ CAREFULLY)

We take great care in building our team and select candidates based on alignment with our values, character, and problem-solving skills. Our process follows a deliberate path:

1. Stage 1: Initial Interest

Hit the Apply button on Indeed to submit your CV.

2. Stage 2: The OpenFix Candidate Assessment

You will receive an invitation containing a unique link to our official candidate questionnaire. This is an essential step designed to let you showcase your practical logic, software fluency, and communication style.

3. Stage 3: Performance Scoring and Analysis

Completed assessments are processed through our evaluation system, where answers are scored against our core benchmarks for quality, detail, and problem-solving.

4. Stage 4: On-Site Interview

Candidates whose responses meet our operational benchmarks will progress directly to a face-to-face interview at our offices to meet the team.

Please Note: We place a high value on thoroughness. Completing the assessment is the required gateway to be considered for a role, ensuring that we invest our time with candidates who are genuinely invested in joining OpenFix.

Job Types: Full-time, Permanent

Pay: £26,500.00-£30,000.00 per year

Benefits:

Company pension
On-site parking

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

service coordinator jobs in stoke on trent, eng

Customer Service & Repairs Coordinator

Service Coordinator

Customer Delivery Coordinator

Transport & Logistics Coordinator

Service Coordinator - Out of Hours

Customer Service Coordinator

Service Coordinator (Helpdesk)

Lifestyle & Wellness Co-ordinator

Internal Sales & Project Coordinator

Administrator

Gateway Co-ordinator

Bookings Partner

Enforcement Team Administrator

Flow Coordinator (HART)

Capital Coordinator

Bookings Partner - Part Time

Flow Coordinator (HART) #1161

Client Services Team Leader

Care Co-ordinator

Project Administrator

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