Shift line lead Work, Jobs in Stoke On Trent, Eng (with Salaries)

ZONAL OPERATIONS FRONT LINE LEAD
Merlin Entertainments —Stoke-on-Trent
- £13.70 an hour
- Weekend availability
- Hospitality
- Resort
- Employee discount
11d
Team Manager
Well Pharmacy —Stoke-on-Trent
- £32,545 a year
- Management
- Continuous improvement
- Organisational skills
- Annual leave
- Employee discount
Warehouse & Logistics Lead
Alkegen —Burslem
- Full-time
- Management
- Organisational skills
- Warehouse experience
10d
Warehouse Team Leader Days
AO World —Stoke-on-Trent
- £30,327.57 a year
- Rotating shift
- Microsoft Office
- Warehouse experience
- Employee discount
Team Leader
Progress Rail —Stoke-on-Trent
- Up to £44,100 a year
- Weekend availability
- Maintenance
- Continuous improvement
- Welding
- Annual leave
- Sick pay
Quick apply
4d
Warehouse Teams Leader (noons)
National Veterinary Services —Stoke-on-Trent
- Up to £28,927 a year
- Full-time
- Team management
- Warehouse experience
- Communication skills
- Free parking
- Employee discount
Quick apply
10d
Warehouse Supervisor
DSV —Stoke-on-Trent
- Full-time
- Management
- Microsoft Office
- Supervising experience
- Annual leave
- Employee discount
9d
Mobile Security Supervisor
Mitie —Stoke-on-Trent
- £15.23 an hour
- Full-time
- English
- Microsoft Office
- Communication skills
Assistant Restaurant and Bar Manager
DoubleTree by Hilton Stoke on Trent —Stoke-on-Trent
- £28,704 - £29,000 a year
- Full-time
- Hospitality
- Bar
- Sales
- Free parking
- Health & wellbeing programme
Quick apply
Specialist Customer Care
Barclays —Knutsford
- £27,700 a year
- Customer service
- Computer literacy
- Administrative experience
Chaplain: Muslim
Ministry of Justice —Stoke-on-Trent
- £30,001 - £40,000 a year
- Weekend availability
- Hybrid work
- English
- Presentation skills
- Annual leave
6d
Out of Hours Team Leader
ISS Facility Services —Stoke-on-Trent
- Night shift
- Customer service
- Supervising experience
Quick apply
Care Team Leader - Days
Anchor —Stoke-on-Trent
- £15.41 an hour
- Weekend availability
- School
- Employee discount
- Referral programme
12d
Venue General Manager
The Milehouse Restaurant Bar & Grill —Newcastle-under-Lyme
- £33,000 - £39,000 a year
- Full-time
- Hospitality
- Management
- Team management
- Employee discount
Quick apply
4d
HomeFirst Shift Lead
Midlands Partnership University NHS Foundation Trust —Stafford
- £32,073 - £39,043 a year
- Weekend availability
- Travel
- Communication skills
5d
AAA Screening Technician
University Hospitals of North Midlands NHS Trust —Stoke-on-Trent
- £25,760 - £27,476 a year
- Full-time
- Anatomy knowledge
- Analysis skills
- Travel
3d
Care Assistant
Komplex Care —Stafford
- £313.50 an hour
- 12 hour shift
- Life insurance
Quick apply
Logistics Operative
GE Vernova —Stafford
- Full-time
- In-person
- Time management
Player Protection Analyst - Nights
LiveScore Group —Stoke-on-Trent
- £28,474 a year
- Night shift
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
Support Worker
CareTech Group —Stoke-on-Trent
- £12.79 an hour
- Weekend availability
- Cooking
- No experience needed
- IT
- Employee assistance programme
- Referral programme
2d

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ZONAL OPERATIONS FRONT LINE LEAD

Merlin Entertainments -
Stoke-on-Trent

Apply Now

Job details

Seasonal
£13.70 an hour
11 days ago

Benefits

Company pension
Employee discount

Qualifications

Hospitality

Full job description

What you'll bring to the team

Zonal Frontline Lead

Location: Alton Towers Resort

Reports to: Zonal Manager

Contract: Seasonal, Availability to work on a flexible rota covering 5 days out of 7, including weekend shifts will be required.

About the Role

We’re looking for a hands-on, energetic Zonal Frontline Lead to supervise and support a team of frontline, guest-facing colleagues at Alton Towers Resort. You’ll ensure operational excellence, safety, and outstanding guest experiences across rides, retail outlets, car parks, turnstiles, and accommodations. Acting as the first point of escalation for operational or guest-related issues, you’ll work closely with the Zonal Manager to maintain high standards and deliver a seamless guest journey.

Key Responsibilities

Lead, coach, and support frontline colleagues to deliver exceptional guest service and operational standards.
Conduct training sessions and performance reviews to develop team members.
Monitor cleanliness, presentation, and safety across rides, shops, and other areas.
Manage daily operations, including ride management, retail, car parks, turnstiles, and guest services.
Handle guest escalations, refunds, and operational disruptions efficiently.
Complete key holder duties, including opening and closing units and performing checklists.
Perform Zonal Duty Manager responsibilities when required.
Support operational spot checks to ensure service, efficiency, and safety standards.

Unit-Specific Responsibilities

Park Operations / Rides: Operate rides alongside the team, provide real-time coaching, and ensure safety protocols are followed.
Retail: Assist on the shop floor, coach staff, maintain a clean and organized environment, and resolve customer concerns.
Car Parks / Turnstiles: Support safe and efficient guest arrivals and departures.
Accommodation: Assist with check-in/out, maintain cleanliness standards, and guide colleagues to deliver high service levels.
Guest Excellence & Brand Partners: Ensure top-tier guest service, monitor satisfaction, and uphold operational standards in partnership with brand partners.

Merlin - It's where we playMerlin Entertainments

Merlin Entertainments2.18K subscribers

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Qualifications & Experience

Availability to work on a flexible rota covering 5 days out of 7, including weekend shifts
Experience in a customer-facing role, ideally in a theme park, hospitality, or retail environment.
Proven experience managing and leading colleagues to deliver results in a fast-paced environment
Strong teamwork, reliability, and a positive attitude.
Hands-on approach with the ability to lead by example.
Adaptable and flexible with priorities, including alternative shifts or ad hoc responsibilities.

Benefits

Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year’s service
28 days holiday (including bank holidays)
Private pension scheme
40% discount online off LEGO
25% discount in our on-site retail shops and restaurants
Ongoing training and development opportunities
Plus, many more…

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.

Pay Range

Compensation between GBP £13.70/Hr.-GBP £13.70/Hr.

Apply Now

Refine Your Search

shift line lead jobs in stoke on trent, eng

ZONAL OPERATIONS FRONT LINE LEAD

Team Manager

Warehouse & Logistics Lead

Warehouse Team Leader Days

Team Leader

Warehouse Teams Leader (noons)

Warehouse Supervisor

Mobile Security Supervisor

Assistant Restaurant and Bar Manager

Specialist Customer Care

Chaplain: Muslim

Out of Hours Team Leader

Care Team Leader - Days

Venue General Manager

HomeFirst Shift Lead

AAA Screening Technician

Care Assistant

Logistics Operative

Player Protection Analyst - Nights

Support Worker

I want to receive the latest job alerts for shift line lead in stoke on trent, eng

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