Account specialist Work, Jobs in Stonehouse, Dev (with Salaries)

Customer Finance Assistant
National Grid Electricity Distribution —Plymouth
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- Hybrid work
- Computer literacy
- Communication skills
- Free parking
- Annual leave
Quick apply
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Senior Capital Project Manager
University Hospitals Plymouth NHS Trust —Plymouth
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6d
Specialist Dental Nurse
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Senior Physiotherapist - General Rehabilitation Unit
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Senior Consultant- Cost Assurance - Bristol, Cardiff & Plymouth -Infrastructure South West
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Male Support Worker
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14d
Respiratory / Sleep Physiologist
University Hospitals Plymouth NHS Trust —Plymouth
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9d
Specialist Senior Radiographer – ED Deputy and Reject Analysis
University Hospitals Plymouth NHS Trust —Plymouth
- £39,959 - £48,117 a year
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7d
Senior Physiotherapist (Neurosurgery)
University Hospitals Plymouth NHS Trust —Plymouth
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Specialist Renal Dietitian
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2d

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Customer Finance Assistant

National Grid Electricity Distribution -
Plymouth

Quick apply

Job details

Fixed term contract
£39,508 a year
5 days ago

Benefits

Free parking
Annual leave
Company pension
Employee assistance programme
Private medical insurance
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Stakeholder liaison
Financial report writing
Internal department liaison
Microsoft Office Suite
Customer support
Customer interaction
Communication skills

Full job description

Job Introduction

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.

Job Introduction

A 12 month fixed term opportunity (subject to review) has arisen for a Customer Finance Assistant position within the National Systems Team based in Plymouth. The National Systems Team is made up of three areas; DUoS Billing, Registration Services and Smart Metering Administration.

This is an outstanding opportunity to undertake a role that aims to deliver a professional service both internally and externally.

Please note, depending on experience you may initially be appointed at a lower salary until all relevant courses and training are complete.

As part of our hybrid working approach this role offers a mix of office and home working. Hybrid working can only be considered once your initial training is complete and subject to business need.

Main Responsibilities

Accountable to the National Systems Team Managers.
Handling of Customer enquiries, primarily via telephone.
Support of internal processes relating to Registration/Smart/Switching/Data Cleansing as appropriate
Resolve general queries related to the National Systems Team.
To ensure all work is undertaken according to departmental standards.
Plan, carry out and prioritise work on a daily basis.
To provide assistance to customers as necessary.
To liaise with other NGED departments in order to achieve the highest standards of customer service
To prepare financial reports for head office and industry parties.
To adopt cultural change in line with company philosophy and set a professional example.
Ensure compliance with the Health & Safety at work requirements, including fire
Ensure compliance with all relevant NGED corporate policies.
Provide assistance to senior staff as appropriate.

To handle Customer enquiries. To include:

Initial receipt of enquiry.
Use of computer systems to identify relevant information required.
Communication of information to customer.
Handling subsequent requests for further information.
Escalation of issues to management as necessary

To handle Electricity Supplier enquiries on Registration/Smart/Switching/Data Cleansing. To include:

Initial receipt of enquiry.
Use of computer systems to resolve enquiry
Communication of information to supplier.
Handling subsequent requests for further information

The Ideal Candidate

You must have previous experience working in a similar high volume processing environment and have the diplomacy and communication skills to manage customer relationships, both in writing and verbally.

You should have good interpersonal skills, be self-confident and also have the ability to work unsupervised in a team environment and be able to prioritise tasks to ensure that deadlines are achieved.

Knowledge of procedures would be advantageous as would awareness of associated statutory requirements and compliances. In addition you should be computer literate and have experience of Microsoft Office.

About the company

Joining the UK’s leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:

26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
Annual Share Save plan
Life assurance x 4 basic salary
Contributory private healthcare scheme for you and your family
Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
Free on-site parking at all our main sites

Things you need to know

As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. If you require additional support to complete your online application, please email [email protected]

In most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.

National Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues and customers. This role is subject to a satisfactory Barring Service, (DBS) check, depending on the role different levels of screening and vetting are required. Some roles require a triannual check.

Recruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date.

We recommend that you apply as soon as possible, as we may close the vacancy early should sufficient numbers of suitable applications be received

Quick apply

Refine Your Search

account specialist jobs in stonehouse, dev

Customer Finance Assistant

Trainee Customer Service Representative (CSR)

Digital Marketing Specialist

1st Line IT Support Technician

Systems Operations Team Lead

Finance Manager (Part-time)

Assistant Technical Officer (ATO) - Automated Chemistry

Territory Partner

Senior Sourcing Manager

Project Manager - Bristol, Cardiff, Plymouth

Cost Assurance Consultant- Infrastructure South West- Bristol, Cardiff & Plymouth

Senior Capital Project Manager

Specialist Dental Nurse

Senior Physiotherapist - General Rehabilitation Unit

Senior Consultant- Cost Assurance - Bristol, Cardiff & Plymouth -Infrastructure South West

Male Support Worker

Respiratory / Sleep Physiologist

Specialist Senior Radiographer – ED Deputy and Reject Analysis

Senior Physiotherapist (Neurosurgery)

Specialist Renal Dietitian

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