Trading manager Work, Jobs in Stoneleigh, War (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
12d
Sports Card Specialist
Ace Grading —Banbury
- £34,500 - £37,500 a year
- Full-time
- In-person
Quick apply
Regional Estate Manager
OurCoop —Warwick
- Up to £50,000 a year
- Full-time
- Management
- Contracts
- Communication skills
- Annual leave
- Employee discount
Quick apply
8d
Senior Asset Manager
OurCoop —Warwick
- Up to £70,000 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
8d
Energy Account Manager
NFU Energy —Kenilworth
- £40,000 a year
- Full-time
- Sales
- Contracts
Quick apply
9d
Trading Manager
Veezu —Solihull
- Full-time
6d
Customer and Trading Manager - Nightshift
Sainsbury's —Coventry
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
Category Manager
BSS —Coventry
- Full-time
- Microsoft Excel
- Analysis skills
- Plumbing
2d
Senior Contracts Officer
National Gas —Warwick
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- No degree
- Business
- Leadership
- Free parking
6d
Senior Enterprise Risk Manager
NFU Mutual —Stratford-upon-Avon
- £75,000 - £85,000 a year
- Full-time
- IT
- Financial services
- Banking
- Annual leave
- Employee discount
7d
IT Manager
ALM Trading Ltd —Birmingham
- £55,000 - £58,000 a year
- Full-time
- Management
- English
- Analysis skills
- Free parking
Quick apply
2d
Store Manager - Leamington Spa
Ernest Jones —Leamington Spa
- Full-time
- Employee discount
Sales Assistant
Salvation Army Trading Co. Ltd. —Coventry
- £15,069 a year
- Part-time
- Customer service
7d
Food Trucks Operations Manager
Saffron Catering —Swadlincote
- From £35,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Free parking
Quick apply
1d
Digital Trading Manager
Markel International Services Ltd —Birmingham
- Leadership
Quick apply
Trading Manager - Rubery
Morrisons —Rubery
- Hospitality
- Team management
- Employee discount
Quick apply
14d
Change Lead - Oldbury
DPD Group UK —Oldbury
- £80,000 a year
- Full-time
- Free parking
Quick apply
Trading Manager - Coleshill
Morrisons —Birmingham
- Hospitality
- Team management
- Employee discount
Quick apply
Food Quality and Compliance Manager
PepsiCo —Coventry
ZARA BIRMINGHAM DEPUTY STORE MANAGER
INDITEX —Birmingham
- Full-time
- Customer service
- Leadership
Quick apply

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Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year
12 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

trading manager jobs in stoneleigh, war

Customer Experience Manager

Sports Card Specialist

Regional Estate Manager

Senior Asset Manager

Energy Account Manager

Trading Manager

Customer and Trading Manager - Nightshift

Category Manager

Senior Contracts Officer

Senior Enterprise Risk Manager

IT Manager

Store Manager - Leamington Spa

Sales Assistant

Food Trucks Operations Manager

Digital Trading Manager

Trading Manager - Rubery

Change Lead - Oldbury

Trading Manager - Coleshill

Food Quality and Compliance Manager

ZARA BIRMINGHAM DEPUTY STORE MANAGER

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