Lead Online Manager
Sainsbury's —Letchworth
- From £36,250 a year
- Management
- Leadership
- Employee discount
Customer Service Centre Lead
Raytheon —Harlow
- Weekend availability
- Management
- Microsoft Office
- Leadership
- Sick pay
9d
Customer Service Team Leader
ACO Technologies plc —Bedford
- Call to connect
- Management
- Customer service
- ERP systems
- Annual leave
- Employee assistance programme
1h
Administration Lead
Bancroft Medical Centre —Hitchin
- £14 - £15 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
Sales Team Leader
Simplify Group —Cambridge
- £31,672.50 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
12d
Team Leader – Customer Service Experience
Henkel —Hemel Hempstead
- Full-time
- Hybrid work
- Management
- Customer service
- Leadership
- Annual leave
- Flexible schedule
Quick apply
Customer Service Team Leader
William Hill —Bishop's Stortford
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
Service Team Manager
B&Q —Cambridge
- £31,500 - £35,500 a year
- Part-time
- Driving
- Annual leave
- Employee assistance programme
Team Leader
Swim Sports Company Ltd —Hitchin
- £27,000 - £28,000 a year
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
3d
Front Office Team Leader
AccorHotel —Cambridge
- Weekend availability
- Hospitality
- English
- Supervising experience
- Referral programme
Quick apply
10d
UK Team Leader (Chain 1 & 5)
Mountain Warehouse —Biggleswade
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Technical Support Team Lead
Kinetic Software —Milton Keynes
- Hybrid work
- Management
- Administrative experience
- SQL
- Employee assistance programme
- Employee discount
Opticians Team Leader
Boots —Biggleswade
- Weekend availability
- Leadership
- Employee assistance programme
- Employee discount
Key Lead - Grand Arcade, Hollister
AFH STORES UK LIMITED —Cambridge
- £15.10 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount
Team Leader
Benugo —Cambridge
- £14.25 an hour
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Revenue Management Strategic Lead
Ocado Retail —Hatfield
- Full-time
- Hybrid work
- Analysis skills
- School
Glazing Admin/Project Lead
Ideal Glass Limited —St Albans
- £27,879.70 - £50,000.00 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
Quick apply
Retail Media - Ad Ops Lead
Ocado Retail —Hatfield
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
14d
Team Leader
Mountain Warehouse —Bishop's Stortford
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Product Team Leader
River Island —Stevenage
- Part-time
- Sales
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
2h

I want to receive the latest job alerts for customer service team lead in stotfold, hrt

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service team lead jobs near stotfold, hrt

Lead Online Manager

Sainsbury's -
Letchworth

Apply Now

Job details

Fixed term contract
From £36,250 a year

Benefits

Cycle to work scheme
Discounted or free food
Company pension
Employee discount

Qualifications

Management
Leadership

Full job description

Lead Online Manager

Salary: From £36,250
Location: Letchworth Store, Letchworth, SG6 2HX
Contract type: Fixed-Term Assignment
Business area: Retail
Requisition ID: 400069243

Leading in our stores:

Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

Direct a small team of managers to deliver the online delivery operation of the supermarket taking accountability for every delivery going out on time, every time, so our customers get exactly what they need, when they expect it
The department is fast paced with lots of KPIs, you’ll spend time reviewing data and ensuring compliance to processes and procedures
Planning for upcoming key trading activities and events by working closely with the rest of the store leadership team.
Regularly taking full accountability for the store overnight, role modelling and coaching for high standards and efficiency across the store.
People management, including pay and scheduling routines, training, communication and employee relation activities such as managing performance, absence, and completing disciplinaries.

Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 – 08:00.

What makes a great Lead Online manager:

A passionate leader who is consistently ambitious for their customers and colleagues, every day, growing their team to do the same.
Experience of managing managers, in a fast-paced performance focussed environment.
An operator who is comfortable managing alone in the absence of more senior management.
Driven to deliver high performance with a focus on efficiency and engagement.
Confident in the use of data, and understanding / interpreting KPI's or other performance indicators, and has experience of improving these.
Puts inclusivity at the heart of what they do and uses this to build an inclusive team and working environment.
Can manage disciplinaries, performance issues or other similar employee relations issues (Up to dismissal).

Essential Criteria:

Experience leading large teams in a fast-paced, customer-focused environment — you’ve developed leaders, built high-performing teams, and created a culture of ownership and accountability.
A track record of delivering exceptional customer experiences across complex operations, with evidence of delivering these through your team.
Proven success in delivering and improving KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you’ve driven results that matter.
Experience managing sensitive and complex people matters, including performance, absence, and formal employee relations cases, with confidence, fairness, and sound judgement.
Leadership experience in an operational environment — whether in retail, hospitality, or food service — where you’ve owned departmental performance and confidently led the store in the absence of senior leadership.
Can evidence leading change — whether rolling out new ways of working, embedding new systems, or shifting team mindsets, you’ve brought people with you and made change stick.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday.
An annual bonus scheme based on our, and your, performance.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension – we’ll match 4-7.5% of your pension contributions.
Sainsbury’s share scheme – build up an investment at discounted rates.
Wellbeing support – access to emotional support, counselling, legal and financial advice.
Colleague networks – link with like-minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Apply Now

Refine Your Search

customer service team lead jobs in stotfold, hrt

Lead Online Manager

Customer Service Centre Lead

Customer Service Team Leader

Administration Lead

Sales Team Leader

Team Leader – Customer Service Experience

Customer Service Team Leader

Service Team Manager

Team Leader

Front Office Team Leader

UK Team Leader (Chain 1 & 5)

Technical Support Team Lead

Opticians Team Leader

Key Lead - Grand Arcade, Hollister

Team Leader

Revenue Management Strategic Lead

Glazing Admin/Project Lead

Retail Media - Ad Ops Lead

Team Leader

Product Team Leader

I want to receive the latest job alerts for customer service team lead in stotfold, hrt

Explore jobs in more locations

Lead Online Manager

Salary: From £36,250
Location: Letchworth Store, Letchworth, SG6 2HX
Contract type: Fixed-Term Assignment
Business area: Retail
Requisition ID: 400069243

Jobseeker tools

Employer Tools

Browse

Stay Connected

Refine Your Search

customer service team lead jobs in stotfold, hrt

I want to receive the latest job alerts for customer service team lead in stotfold, hrt

Explore jobs in more locations

Lead Online Manager

Salary: From £36,250 Location: Letchworth Store, Letchworth, SG6 2HX Contract type: Fixed-Term Assignment Business area: Retail Requisition ID: 400069243

Salary: From £36,250
Location: Letchworth Store, Letchworth, SG6 2HX
Contract type: Fixed-Term Assignment
Business area: Retail
Requisition ID: 400069243