Senior management occupations Work, Jobs in Stourbridge, Wmd (with Salaries)

Operations Director - Merry Hill Centre, Brierley Hill
Savills Management Resources —Brierley Hill
- Weekend availability
- Customer service
6d
Head – Business Planning and Performance
Homes England —Birmingham
- £69,831 - £81,443 a year
- Full-time
- Hybrid work
- Presentation skills
- No degree
- SharePoint
- Annual leave
- Employee assistance programme
Deputy Director, Business and Consumer Engagement (Office for Product Safety and Standards)
Department for Business and Trade —Birmingham
- £86,000 - £117,800 a year
- Full-time
- Presentation skills
9d
Trade Operations Director
Manna Jaya Global Trade Ltd —Birmingham
- £74,000 - £104,000 a year
- Full-time
- Bachelor's degree
- In-person
- Business
- Health & wellbeing programme
Quick apply
12d
Head of Strategy, Performance and Improvement
Department for Transport —Birmingham
- £69,501 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Contracts
- Annual leave
- Employee assistance programme
3d
Head of Operations - Fire
Total Fire Safety —Wolverhampton
- Full-time
- Hybrid work
- Project management
- Contracts
- Leadership
- Annual leave
Quick apply
Online Operations Director
Raizel Online Services Ltd —Birmingham
- £88,000 - £104,000 a year
- Full-time
- Bachelor's degree
- Team management
- In-person
Quick apply
1d
Warwickshire Cricket Foundation Trustee
Warwickshire County Cricket Club —Birmingham
- Temporary
- Project management
- Communication skills
Quick apply
8d
General Manager
Birmingham Masjid and Dawah Centre —Birmingham
- £28,982.02 - £40,016.83 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
Commercial Specialist - Strategy, Policy and Capability
Government Commercial Function —Birmingham
- £101,000 - £131,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
9d
Non-Executive Director(s)
LGPS Central —Monmore Green
- Full-time
- Financial services
- Leadership
- Office experience
Quick apply
Partnership Director - Central Pool
City of Wolverhampton Council —Wolverhampton
- £83,576 - £95,386 a year
- Full-time
- Hybrid work
- Management
- No degree
- Leadership
5d
G6 Assistant Director of Change Governance
Insolvency Service —Birmingham
- £72,113 - £87,698 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee assistance programme
1d
Head of Operations
Berwick Care —Telford
- £65,000 - £80,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Gym membership
Quick apply
1d
Commercial Manager
Mercury Hampton Ltd —Birmingham
- £55,000 - £60,000 a year
- Call to connect
- ERP systems
- IT
Quick apply
Director, Operations
Thermo Fisher Scientific —Birmingham
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
Head of Pricing
REXEL —Solihull
- Full-time
- Hybrid work
- Business development
- Annual leave
- Employee discount
Quick apply
Head of Pricing
Open GI —Worcester
- Full-time
- Hybrid work
- Microsoft Excel
- Presentation skills
- Employee assistance programme
- Employee discount
Quick apply
Country Manager
Detertech —Telford
- Full-time
- Hybrid work
- Sales
- Continuous improvement
- Contracts
Quick apply
Head of Vertical Transportation
Ramboll —Birmingham
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Negotiation
- Annual leave
Quick apply
7h

I want to receive the latest job alerts for senior management occupations in stourbridge, wmd

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Operations Director - Merry Hill Centre, Brierley Hill

Savills Management Resources -
Brierley Hill

Apply Now

Job details

Full-time
6 days ago

Qualifications

Customer service
B2B
Financial management

Full job description

Purpose of the Role

The Operations Director will be accountable for delivering best-in-class operational day-to-day running of the Centre, but also responsible for devising and implementing the long-term strategic vision for unrivalled guest experience.

Responsibilities cover both the facilities and technical aspects of operations, including Maintenance and Engineering, Centre Safety, Security, Cleaning, Landscaping and ESG. All elements must be delivered in alignment with Merry Hills net carbon zero ambitions.

The Operations Director will drive innovation in the centre, bringing fresh ideas and thinking to the role and actively seeking ways to drive operational standards, embracing new technology and having a problem-solving mindset in all matters.

The Operations Director will be an integral part of the Merry Hill Leadership Team, collaborating cross-functionally to deliver the strategic vision of the Centre.

The Operations Director will be responsible for ensuring that Guests visiting Merry Hill receive exceptional guest experience and service throughout their visit.

The Operations Director will report to the Centre Manager and work closely with both the managing agent, Savills, and the Asset Manager.

The Operations Director is a pivotal role at Merry Hill, a 24/7 dynamic business and requires a suitably dynamic individual to be accountable for all operational matters and will require weekend duty management duties to be completed and quarterly cross over with night teams to ensure uniformed operational delivery across all areas.

Key Responsibilities

Leadership:

Lead the entire Centre operations and Customer Service teams through empowerment, communication, mentoring and motivation.
Lead and manage a team of specialist managers and service partners in the provision of a best-in-class customer experience.
To develop and enable personal and professional growth of your immediate team members as well as those of the wider team.
Motivate, inspire and create successful team working and individual performance and engagement.
With a sound appreciation of brand, you will be responsible for the delivery of brand values and culture in a one-team ethos.
Responsibility for strategic growth of the operational team, via recruitment and organic growth
To set clear objectives as part of the wider Merry Hill strategy and to measure performance against these.
To support team members in career development via training (to ensure high skill levels both technically & behaviourally), coaching, mentoring and the promotion and succession/talent processes through developing a programme in conjunction with Savills to ensure a best-in-class training function.

Operational Responsibilities:

Delivery of a best-in-class operational function befitting of a top performing UK destination.
Responsibility for the delivery of the Centre operational management functions.
Provide leadership in maintenance and engineering, health and safety, statutory compliance and insurance, security, waste, landscaping, and cleaning throughout Merry Hill.
Financial management for operational budgets whether service charge or non-recoverable.
Oversee the appointment of contractors.
To take responsibility for health & safety and environmental procedures at site and ensure these policies are adhered to throughout all levels of the estate management organisation, ensuring that every incident and accident is fully recorded, reported (including to insurers) and investigated.
Support the implementation of the ESG Strategy which will be aligned to the centres net carbon zero targets.
To take ownership for the development and implementation of estate wide emergency response plans in the event of major incidents and requirements for disaster recovery.
Act as the company’s main adviser on all issues relating to operational functions and keep abreast of latest developments to ensure that the company maintains its market leading position.

Customer Services

Support the Customer Services Manager in achieving and driving the commercial targets of all services provided, to include gift card sales.
Work in partnership with all teams to deliver customer and consumer focused service excellence befitting of a top-class destination.
Lead and support the Customer Services Manager ensuring all operational services and agreed objectives are delivered on time, and in accordance with the service level agreement.
Drive a top-class shopping and leisure environment and deliver customers a VIP experience ensuring the servicing teams understand Centre aspirations and the expected performance.
Encourage and develop a passion for excellence in delivering customer service across the whole Centre team. To include all encounters of face to face, in written word or through social media channels.

Skills, Knowledge and Experience

An exceptional leader, who has instant credibility and gravitas at a senior level, evidenced by a history of empowerment, communication, mentoring and motivation of managers.
A natural people manager, able to inspire, motivate and communicate effectively.
A comprehensive understanding of the best-in-class customer service, both B2C and B2B.
An understanding of the operations of commercial property management.
Be able to adapt style and approach depending on the audience.
An outstanding commercial and financial awareness with excellent financial management skills.
Able to innovate and drive change when required.
Able to manage a variety of people both directly and via service providers.
Holds a minimum of H&S qualification IOSH.
Experience of working on a retail and leisure development and engaging with senior stakeholders.

This Job Description is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your role within the organisation.

Working Hours - 40 hours

Please see our Benefits Booklet for more information.

Apply Now

Refine Your Search

senior management occupations jobs in stourbridge, wmd

Operations Director - Merry Hill Centre, Brierley Hill

Head – Business Planning and Performance

Deputy Director, Business and Consumer Engagement (Office for Product Safety and Standards)

Trade Operations Director

Head of Strategy, Performance and Improvement

Head of Operations - Fire

Online Operations Director

Warwickshire Cricket Foundation Trustee

General Manager

Commercial Specialist - Strategy, Policy and Capability

Non-Executive Director(s)

Partnership Director - Central Pool

G6 Assistant Director of Change Governance

Head of Operations

Commercial Manager

Director, Operations

Head of Pricing

Head of Pricing

Country Manager

Head of Vertical Transportation

I want to receive the latest job alerts for senior management occupations in stourbridge, wmd

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected