Customer service representative Work, Jobs in Stow, Scb (with Salaries)

Customer Service Advisor
Moira Wilson Recruitment Limited —Hawick
- Full-time
- CRM software
- Computer literacy
- Organisational skills
- Free parking
Quick apply
3d
Customer Service Representative
Diligenta —Edinburgh
- £24,479 a year
- Full-time
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Assistant
Adam Purves Galashiels —Selkirk
- From £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Paid training
Quick apply
3d
Customer Care Associate
Aegon UK —Edinburgh
- £13.45 - £17.05 an hour
- Full-time
- Hybrid work
- In-person
Customer Service Specialist (Edinburgh)
MotabilityDotNet —Edinburgh
- £34,376 a year
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
1d
Customer Service Representative School Leavers
Diligenta —Edinburgh
- Up to £24,479 a year
- Full-time
- Microsoft Word
- Communication skills
- School
- Employee discount
Quick apply
4d
Customer Service Coordinator & Admin (Automotive)
Keith Elgin Motor Engineers —Edinburgh
- Up to £33,500 a year
- Full-time
- Microsoft Office
- Organisational skills
- Front desk
- Free parking
- Employee discount
Quick apply
9d
Customer Service Advisor
The Wheatley Group —Edinburgh
- £32,458 - £35,620 a year
- Temporary
- Computer literacy
- Communication skills
- Employee assistance programme
9d
Customer Service Advisor
Midlothian Council —Dalkeith
- £30,619 - £31,783 a year
- Call to connect
- Communication skills
7d
Customer Care Co-ordinator
Mortgage Advice Bureau —Edinburgh
- From £24,784.50 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Health & wellbeing programme
- Work from home
Quick apply
11d
Customer Service Assistant
Hex Edinburgh —Edinburgh
- £13 an hour
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Store discount
- Employee discount
Quick apply
Customer Service Associate
UPS —Edinburgh
- Weekend availability
- Microsoft Word
- Computer literacy
- Data entry
1d
Customer Service Advisor - August
Grant Westfield —Edinburgh
- £25,528 a year
- Continuous improvement
- Organisational skills
- Annual leave
- Employee discount
13d
Retail Customer Service Assistant
BP Retail —Peebles
- Serving
- Café
- Annual leave
- Employee assistance programme
3d
Customer Service Advisor
JPMorganChase —Edinburgh
- Full-time
- Communication skills
- Banking
7d
Client Services Associate (Graduate)
Seven Investment Management —Edinburgh
- Microsoft Word
- Microsoft Excel
- Writing skills
Casual Guest Service Agent
Hilton —Edinburgh
- £12.91 an hour
- Part-time
- Hotel
- Employee stock purchase plan
- Annual leave
Senior Customer Service Advisor
Barclays —Edinburgh
- £27,700 a year
- Weekend availability
- Travel
- Banking
- Life insurance
6d
KTP Associate in Integrating Capability-based Intelligent Automation Systems in Customer and Operations Processes
Heriot Watt University —Edinburgh
- £34,000 a year
- Full-time
- Data analysis skills
- Master's degree
- University
Client Services Associate
Seven Investment Management —Edinburgh
- Microsoft Word
- CRM software
- Writing skills

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Customer Service Advisor

Moira Wilson Recruitment Limited
Hawick

Quick apply

Job details

Permanent | Full-time
3 days ago

Benefits

Free parking
On-site parking

Qualifications

CRM software
Sales support
Import/export documentation
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Computer literacy
Stakeholder liaison
GCSE
Internal department liaison
Microsoft Office Suite
Complaint handling
Organisational skills
Relationship management
Computer skills
Customer interaction
National 5
Account management
Communication skills
Supply chain customer service
Office experience

Full job description

Do you love providing exceptional customer service and taking ownership of the customer journey from start to finish?

Do you have experience working in a busy office-based customer service, sales support, order processing or customer account environment?

If you're someone who enjoys building relationships with customers, managing orders, solving problems and making sure everything runs smoothly behind the scenes, this could be a great opportunity for you.

I’m currently recruiting 2 experienced Customer Service Advisors to join a friendly, high-performing team within a successful and fast-paced business.

This is an office-based customer service role, managing established customer accounts from order through to delivery. You'll be the voice of the business for your customers, communicating predominantly by telephone and email and working closely with other departments to make sure they receive the level of service they expect.

What you'll be doing

Managing customer accounts from order placement through to shipment
Handling a high volume of telephone and email enquiries
Processing and managing customer orders accurately
Building relationships with customers and becoming a trusted point of contact
Taking ownership of queries, problems and complaints through to resolution
Keeping customers updated and managing expectations when things don't go to plan
Liaising with sales, production, logistics and other internal teams
Accurately recording customer information and issues on internal systems
Working to deadlines and agreed customer timescales

What I'm looking for

For this particular role, previous experience within an office-based customer service, customer account, sales support or order processing environment is essential.

You'll need to be confident managing customer relationships by telephone and email, rather than solely face-to-face, and comfortable taking responsibility for a customer account from initial order through to delivery.

You'll also need:

A confident and professional telephone manner
Strong written communication skills
Excellent problem-solving skills
The ability to manage several customer requirements at the same time
Strong attention to detail
Good administration and organisational skills
Confidence using MS Office and computer-based systems
The ability to work closely with colleagues across different departments

Experience of export processes would be an advantage, particularly Incoterms, export VAT and customs documentation, although this isn't essential.

GCSE/National 5 Mathematics and English, or equivalent, are also required.

If your experience has involved looking after customer accounts, managing orders and being the person customers rely on when they need something sorted, I'd really like to hear from you.

Benefits:

Free parking
On-site parking

Ability to commute/relocate:

Hawick, Scottish Borders: reliably commute or plan to relocate before starting work (required)

Application question(s):

How many years of office-based customer service experience do you have?
Have you previously managed customer enquiries and relationships primarily by telephone and email?
Please briefly describe your experience of managing customer accounts, orders or enquiries in an office-based environment.
Do you have experience using Microsoft Office and computer-based customer/order management systems as part of your day-to-day role?

Work authorisation:

United Kingdom (required)

Location:

Hawick, Scottish Borders (preferred)

Work Location: In person

Quick apply

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Customer Service Advisor