Guest service agent Work, Jobs in Stratford, Greater London (with Salaries)

Front Office Supervisor
Five Pizza Hospitality Services UK Ltd. —London
- £2,500 - £3,200 a month
- Weekend availability
- Hotel
- Supervising experience
- Conflict management
- Free parking
- Health & wellbeing programme
Quick apply
Casual Guest Service Agent
Royal Lancaster London —London
- Up to £12.83 an hour
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
5d
Day or Night Guest Service Agent
Zedwell —London
- £23,437 a year
- Full-time
- Hotel
- Front desk
- Guest services
Quick apply
Reservations Agent - Fixed Term
Hilton —London
- Up to £30,057 a year
- Full-time
- Hotel
- Guest services
- Employee stock purchase plan
- Employee assistance programme
8h
Guest Service Agent
Park Hyatt London River Thames —London
- Full-time
- Customer service
- Hotel
- Guest services
- Employee assistance programme
- Employee discount
Guest Services Centre Agent - Sheraton Grand London Park Lane
Marriott International, Inc —London
- £27,000 a year
- Weekend availability
- Hotel
- Organisational skills
- Phone etiquette
Guest Service Agent (Receptionist) - Sheraton Grand London Park Lane
Marriott International, Inc —London
- Weekend availability
- Hotel
- Front desk
- Communication skills
Reservations Agent
The Langham London —London
- £28,800 - £35,880 a year
- Full-time
- Hotel
- Data entry
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
14d
Guest Service Centre Agent – Fixed Term - Sheraton Grand London Park Lane
Marriott International, Inc —London
- £27,340 a year
- Weekend availability
- Hotel
- Organisational skills
- Phone etiquette
Reservations Agent
Marriott International, Inc —London
- £32,500 a year
- Full-time
- English
- Hotel
- Organisational skills
Night Guest Services Agent
Maybourne —London
- Full-time
- Hotel
- Front desk
- Guest services
- Employee discount
- Referral programme
Quick apply
Guest Services Agent (Receptionist)
The Langham London —London
- £29,971 a year
- Full-time
- Hotel
- Front desk
- Cash handling
- Employee assistance programme
- Employee discount
Quick apply
Reservations Agent (Weekend Cover)
Belmond —Chelsea
- Part-time
- Bar
- Hotel
- Guest services
- Annual leave
- Sick pay
Quick apply
12d
Guest Experience Agent, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hotel
- Organisational skills
- Communication skills
- Employee assistance programme
- Sick pay
Sales & Reservations Assistant
Four Points Flex by Sheraton London Shoreditch East —London
- £14.41 an hour
- Full-time
- Hotel
- Organisational skills
- Guest services
- Employee discount
Quick apply
7d
Guest Care Agent
edyn —London
- Full-time
- Hotel
- Communication skills
Quick apply
Guest Experience Expert - St. Pancras London Autograph Collection
Marriott International, Inc —London
- £14.04 an hour
- Full-time
- Hotel
- Cash handling
5d
Global VIP Guest Advisor
Four Seasons —London
- Full-time
- Hybrid work
- Microsoft Word
- Hotel
- Communication skills
12d
Call Centre Operator
IIQAF —London
- £25 - £30 an hour
- Weekend availability
- CRM software
- Spanish
- Hotel
Quick apply
Guest Service Agent - Part-time
Hilton —Croydon
- £12.71 an hour
- Part-time
- Customer service
- Computer literacy
- Hotel
- Employee stock purchase plan
- Annual leave

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guest service agent jobs near stratford, greater london

Front Office Supervisor

Five Pizza Hospitality Services UK Ltd.
London

Quick apply

Job details

Permanent | Full-time
£2,500 - £3,200 a month

Benefits

Free parking
Health & wellbeing programme
Flexitime
Life insurance
Childcare

Qualifications

Guest check-in and check-out
Front of house supervision
Hotel and accommodations experience
Mentoring junior staff
Shift management
Complaint handling
Supervising experience
Hotel guest services experience
Conflict management
Mentoring
Front desk
Guest services telephone call handling
Interpersonal troubleshooting
Cash handling
Communication skills
Hotel front office operations
Time management
Hospitality management

Full job description

Job Summary

Five Pizza Hospitality Services UK Ltd. is seeking a professional, organised, and guest-focused Front Office Supervisor to join our hospitality team in London.

As a Front Office Supervisor, you will supervise day-to-day front-office and guest-service activities, support reception colleagues, coordinate shift priorities, and help ensure guests receive a welcoming, efficient, and professional experience.

You will work closely with reception, reservations, guest services, housekeeping, food and beverage, operations, and management teams to coordinate guest requests, resolve service concerns, maintain accurate records, and support smooth daily operations.

This position is suitable for candidates with experience in hotels, hospitality, front desk, reception, guest services, reservations, customer service, or similar environments. Experienced Front Office Agents or Receptionists who are ready to progress into supervision are also encouraged to apply.

What You'll Do

Supervise day-to-day front-office and reception activities.
Support and guide front-office, reception, and guest-service colleagues.
Coordinate shift priorities and help maintain appropriate front-desk coverage.
Welcome guests and provide professional assistance throughout their stay.
Support guest check-in and check-out processes.
Coordinate reservations, amendments, cancellations, and routine booking requests.
Respond to guest enquiries through telephone, email, and in-person channels.
Handle more complex guest requests and service concerns professionally.
Escalate significant operational or guest issues to the appropriate manager.
Coordinate guest requests with housekeeping, maintenance, reservations, food and beverage, and other departments.
Monitor arrivals, departures, special requests, and relevant daily front-office information.
Maintain accurate guest profiles, booking records, notes, and operational information.
Support room allocation and reservation coordination where applicable.
Maintain information within approved property-management, reservation, and customer-service systems.
Assist with routine payment, billing, invoice, and account enquiries within assigned responsibilities.
Support cash-handling and reconciliation procedures where applicable.
Prepare shift reports, handover notes, occupancy information, and operational updates.
Support onboarding, training, coaching, and knowledge sharing for front-office colleagues.
Help ensure established guest-service and front-office procedures are followed.
Monitor guest feedback and identify recurring service concerns.
Support resolution of complaints with professionalism and appropriate follow-up.
Contribute ideas that improve front-office workflows and guest experience.
Support smooth handovers between shifts and departments.

Requirements

Previous experience in front office, hotel reception, hospitality, guest services, reservations, customer service, or a related environment is preferred.
Strong guest-service and interpersonal skills.
Professional written and verbal communication abilities.
Strong organisational and time-management skills.
Ability to coordinate multiple guest requests and changing operational priorities.
Good problem-solving and conflict-resolution abilities.
Strong attention to detail and accurate record-keeping skills.
Comfortable providing practical guidance and support to colleagues.
Ability to remain professional during busy periods and challenging guest interactions.
Comfortable using computers, email, reservation systems, and common business applications.
Familiarity with hotel property-management systems (PMS) or reservation platforms is advantageous but not essential.
General understanding of check-in, check-out, reservations, and guest-service procedures is helpful.
Previous supervisory, senior receptionist, shift-lead, coaching, or mentoring experience is advantageous.
Ability to communicate effectively with guests, colleagues, suppliers, and managers.
Ability to handle guest and payment information responsibly and confidentially.
Flexibility to work hospitality schedules, which may include evenings, weekends, and public holidays depending on operational requirements.
Relevant hospitality education, professional training, or equivalent practical experience will be considered.
Applicants who meet most, but not all, requirements are encouraged to apply.

Why Work With Us

Develop supervisory experience within hospitality and front-office operations.
Build valuable skills in guest relations, team coordination, reservations, and service recovery.
Gain experience supporting busy hospitality operations in London.
Work with modern reservation and property-management platforms.
Strengthen leadership capabilities through coaching and day-to-day team supervision.
Collaborate with reception, reservations, housekeeping, food and beverage, and operations professionals.
Develop experience handling escalated guest requests and service issues.
Contribute ideas that improve guest satisfaction and operational efficiency.
Build transferable experience for progression into Assistant Front Office Manager, Front Office Manager, Guest Services Manager, Duty Manager, or Hotel Operations Manager roles.
Work within a collaborative, professional, and inclusive hospitality environment.

Pay: £2,500.00-£3,200.00 per month

Benefits:

Childcare
Flexitime
Free parking
Health & wellbeing programme
Life insurance

Work Location: In person

Quick apply

Refine Your Search

guest service agent jobs in stratford, greater london

Front Office Supervisor

Casual Guest Service Agent

Day or Night Guest Service Agent

Reservations Agent - Fixed Term

Guest Service Agent

Guest Services Centre Agent - Sheraton Grand London Park Lane

Guest Service Agent (Receptionist) - Sheraton Grand London Park Lane

Reservations Agent

Guest Service Centre Agent – Fixed Term - Sheraton Grand London Park Lane

Reservations Agent

Night Guest Services Agent

Guest Services Agent (Receptionist)

Reservations Agent (Weekend Cover)

Guest Experience Agent, Pre-Opening - The St. Regis London

Sales & Reservations Assistant

Guest Care Agent

Guest Experience Expert - St. Pancras London Autograph Collection

Global VIP Guest Advisor

Call Centre Operator

Guest Service Agent - Part-time

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