Service delivery manager Work, Jobs in Stroud, Gls (with Salaries)

Customer Relationship Manager
Ecotricity —Stroud
- £29,410 - £30,210 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Organisational skills
- Work from home
- Employee discount
Quick apply
10d
Deputy Manager
Highborder Lodge Care Home ** UNDER NEW MANAGEMENT OF THE JAMMAC CARE GROUP —Stonehouse
- £40,000 a year
- Full-time
- Management
- Medication administration
- Recruiting
Quick apply
Propositions Manager
Ecotricity —Stroud
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
5d
Strategic Relationship Manager
Ecotricity —Stroud
- £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Presentation skills
- Free parking
- Work from home
Quick apply
10d
Events & Hospitality Manager
Westonbirt School —Tetbury
- Up to £42,000 a year
- Weekend availability
- Hybrid work
- Business development
- Project management
- Organisational skills
- Free parking
- Employee discount
Quick apply
Events Executive (Corporate Event Management)
Parallel Blue Global —Stroud
- Full-time
- CRM software
- Business development
- Travel
- Free parking
- Work from home
Quick apply
Sales Operations Co-Ordinator
Commercial —Cheltenham
- £26,228 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Computer literacy
- Organisational skills
- Work from home
- Employee assistance programme
Quick apply
Customer Experience Manager
Stewart Golf Ltd —Gloucester
- From £42,000 a year
- Full-time
- Management
- Team management
- In-person
- Free parking
- Life insurance
Quick apply
Business & Operations Manager
Watermoor House Residential Care Home —Cirencester
- £38,000 - £40,000 a year
- Full-time
- Business development
- Team management
- Recruiting
- Free parking
- Health & wellbeing programme
Quick apply
2d
Soft Services Manager
Pinnacle Group —Swindon
- £45,000 - £48,000 a year
- Analysis skills
- Continuous improvement
- Budgeting
- Annual leave
- Employee assistance programme
Quick apply
People & OD Partner
Stroud District Council —Stroud
- £45,091 a year
- Full-time
- Hybrid work
- Human resources
- Mentoring
- Training & development
Customer Relations, E-commerce & Studio Manager
Shibumi —Stroud
- £30,000 - £34,000 a year
- Part-time
- Management
- Supervising experience
- In-person
- Free parking
- Employee discount
Quick apply
4d
Retail Sales Assistant - Keyholder
The Works —Stroud
- 8 hour shift
- Customer service
- Cash handling
- Employee assistance programme
- Employee discount
6d
General Manager
Wildfowl and Wetlands Trust —Slimbridge
- £61,400 a year
- Leadership
- Free parking
- Annual leave
9d
Advice Session Supervisor
North and West Gloucestershire Citizens Advice —Cheltenham
- £27,316 - £30,152 a year
- Part-time
- Research
- Supervising experience
- Mentoring
- Free parking
- Store discount
Quick apply
6d
Regulation and Enforcement Manager
Gloucestershire County Council —Gloucester
- £59,329 - £68,483 a year
- English
- Team management
- Communication skills
Food and Beverage Assistant
Forest Green Rovers Football Club —Stroud
- £27,900 - £29,100 a year
- Weekend availability
- Hybrid work
- Bar
- Customer service
- Food service experience
- Free parking
- Health & wellbeing programme
Quick apply
4d
EHCP Deputy Service Manager
Gloucestershire County Council —Gloucester
- £55,717 - £59,753 a year
- Hybrid work
- Management
- English
- In-person
- Annual leave
Hard FM Manager
Pinnacle Group —Swindon
- £60,000 a year
- Team management
- Quality control
- Annual leave
- Employee assistance programme
Quick apply
Service Delivery Manager
Leonardo UK Ltd —Gloucester
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- DevOps
- Continuous improvement
- Agile
- Employee discount
- Flexible schedule

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service delivery manager jobs near stroud, gls

Customer Relationship Manager

Ecotricity
Stroud

Quick apply

Job details

Permanent | Full-time
£29,410 - £30,210 a year
10 days ago

Benefits

Casual dress
Cycle to work scheme
Discounted or free food
Company pension
Work from home
Employee discount
Paid volunteer time
On-site parking

Qualifications

CRM software
Stakeholder collaboration
Client engagement
Stakeholder liaison
Complaint handling
Numeracy
Continuous improvement
Customer loyalty building
B2B
Organisational skills
Relationship management
Computer skills
Customer interaction
Account management
Communication skills
Time management

Full job description

Salary-£29,410 -£30,210 plus up to an additional 15% OTE

Hybrid office presence-Three days per week in Stroud office (GL5)

As a Customer Relationship Manager at Ecotricity Business, you will be an expert in all things energy, owning a portfolio of our high‑value and strategic customers. You’ll act as their day‑to‑day contact and trusted partner, completing the processes and managing the full account journey to get things done. You will work closely with your direct line manager, the Strategic Relationship Manager, who holds ultimate accountability for driving the portfolio KPIs and managing the overall customer relationship. Together, you will work in partnership to strengthen customer loyalty and retention, ensuring long‑term value for both the customer and the business.

This hands‑on role covers everything from ensuring bills are issued accurately and on time, to resolving queries across metering, changes of ownership, and everything in between. Our goal is to deliver a ‘Best in Class’ service, ensuring that whatever the query, proactive or reactive, it is resolved efficiently with regular updates along the way.

Core Responsibilities:

Manage accounts at a granular level to ensure meter point performance is accurate, particularly across metering, billing, and settlement, enabling achievement of both internal and customer objectives.
Take ownership of customer complaints, prioritise and complete to the customer’s satisfaction and within agreed time scales, ensuring regulation SLA’s are met.
Proactively monitor and manage cases to minimise resolution delays, ensuring SLA and KPI requirements are consistently met.
Check, fix, and distribute customer invoices each month, following up directly with customers to resolve queries and strengthen relationships.
Know your portfolio inside and out, managing all KPIs associated with your accounts and ensuring the agreed performance measures are achieved.
Collaborate with non‑customer facing teams to ensure your customer’s portfolio health tasks are completed in a timely manner — taking ownership until resolution and ensuring adherence to both internal and external SLAs.
Support Strategic Relationship Managers and Business Development Managers in maintaining strong relationships with key customers - attending customer meetings where appropriate.
Drive continuous improvement by identifying where processes may be failing for customers and assisting in putting corrective plans in place.
Support the Change and Transformation team by helping shape and embed new products and services into the customer journey.
Educate, coach and influence customers on best practice for business energy use.
Assess, clarify, and validate customer needs on an ongoing basis to ensure service delivery remains proactive and effective.
Liaise with external service providers to maximise resolution across your account base, both verbally and via industry flows.Collaborate with our Debt team to reduce outstanding balances by minimising any barriers to payment.

About the Team…

Whatever the request, whatever the question, the team will own it and resolve it or they’ll know where to go to get the answer! We own all service from start to finish.

The department is fast paced and we are a friendly bunch with customer experience always our primary focus, as well as looking out for one another.

We are going through a period of growth and transformation with an aim to enhance the overall service we already offer to our strategic business customers. There are plenty of opportunities to become involved in other projects, as well as sharing your improvement ideas and helping to bring them to life!

About You

We’re looking for people who are passionate about delivering excellent customer service to our business customers. You’ll bring proven expertise in the energy industry and/or client or third‑party management, with a thirst for knowledge and a drive to broaden your skills further. As an individual, you’ll have exceptional time management skills, able to multi‑task and meet targets in a fast‑paced environment. Most importantly, you’ll know your customers inside and out, building long‑term relationships, understanding their business, and continually improving the service you provide on behalf of Ecotricity Business while keeping commercial impact in mind.

Specific Knowledge

Strong computer literacy, including Microsoft Office packages & CRM systems (Essential)
Experience of customer and third‑party account management
Proven track record of delivering customer‑focused solutions to a demanding customer base
Demonstrated ability to drive successful performance
Working knowledge of Salesforce
Experience within the B2B energy industry
Knowledge of Third Party Intermediaries (TPIs)

Skills Required

Strong communication skills, with the ability to engage stakeholders at all levels (internal and external)
Effective relationship management, including setting and managing accurate customer expectations
Confidence in managing upwards when additional support is required or resolution is complex
Ability to build and leverage relationships to deliver added value
High attention to detail, with the ability to identify and correct data inaccuracies
Strong numeracy and problem‑solving skills
Excellent written and verbal communication abilities
Exceptional time management and organisational skills, with the ability to multi‑task in a fast‑paced environment

Attributes

Passionate, enthusiastic, and eager to learn
Self‑driven, results‑oriented, and committed to continual improvement
Customer‑centric, treating customers as we would like to be treated ourselves
Solutions‑focused and resourceful, with a proactive approach to challenges
Engaging and motivating, with a collaborative style that builds strong peer relationships
Methodical and organised, able to manage own workload effectively
Flexible and adaptable, thriving in both independent and team settings
A true team player who builds open, supportive, and long‑term relationships

About Us

What's in it for you...

Healthcare plan, life assurance and generous pension contribution
Volunteering Day
Hybrid Working
Various company discounts (including shops, gyms, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car-pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

Flexibility statement

The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment.

Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'.

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Pay: £29,410.00-£30,210.00 per year

Benefits:

Casual dress
Company pension
Discounted or free food
On-site parking
Work from home

Application question(s):

Will you require sponsorship now or in the future?

Work authorisation:

United Kingdom (preferred)

Work Location: Hybrid remote in Stroud GL5 3BY

Quick apply

Refine Your Search

service delivery manager jobs in stroud, gls

Customer Relationship Manager

Deputy Manager

Propositions Manager

Strategic Relationship Manager

Events & Hospitality Manager

Events Executive (Corporate Event Management)

Sales Operations Co-Ordinator

Customer Experience Manager

Business & Operations Manager

Soft Services Manager

People & OD Partner

Customer Relations, E-commerce & Studio Manager

Retail Sales Assistant - Keyholder

General Manager

Advice Session Supervisor

Regulation and Enforcement Manager

Food and Beverage Assistant

EHCP Deputy Service Manager

Hard FM Manager

Service Delivery Manager

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