Customer support Work, Jobs in Sunderland, Eng (with Salaries)

Retail Customer Assistant at Sunderland Eye Infirmary
Royal Voluntary Service —Sunderland
- £12.71 an hour
- Overtime
- Customer service
- Administrative experience
- Organisational skills
- Employee assistance programme
- Sick pay
8d
Retail Customer Assistant at Sunderland Royal Hospital - 18 hours
Royal Voluntary Service —Sunderland
- £12.71 an hour
- Overtime
- Customer service
- Administrative experience
- Organisational skills
- Employee assistance programme
- Sick pay
6d
Customer Experience Advisor
believe housing —Seaham
- £27,073 - £28,426 a year
- Part-time
- In-person
- Free parking
- Store discount
Quick apply
2d
Telephone Operator
Station Taxis (Sunderland) Ltd —Sunderland
- Up to £15.34 an hour
- Full-time
- Sales
- Computer literacy
- Analysis skills
Quick apply
7d
Customer Relations Clerk
Hays Travel —Sunderland
- Microsoft Word
- Microsoft Excel
- Analysis skills
- Employee discount
Customer Service Agent
Hays Travel —Sunderland
- Remote
- Computer literacy
- Organisational skills
- Communication skills
- Employee discount
1d
Retail Customer Assistant - Trolleys & Cafe at Sunderland Royal Hospital
Royal Voluntary Service —Sunderland
- £12.71 an hour
- Overtime
- Customer service
- Administrative experience
- Organisational skills
- Employee assistance programme
- Sick pay
1d
Sales and Lettings Negotiator - Sunderland
Pattinson Estate Agents —Sunderland
- From £24,784.50 a year
- Full-time
- Sales
- Customer service
- No experience needed
Quick apply
Retail & Warehouse Assistants
Ability Supplies UK Limited —Sunderland
- Up to £12.71 an hour
- Part-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
Quick apply
Receptionist
MCR Property Group Ltd —Sunderland
- £27,000 - £28,000 a year
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Conference & Events Sales Coordinator (Part Time)
Culture Quarter / The Fire Station / The Engine Room —Sunderland
- £14.04 - £16.00 an hour
- Part-time
- Hybrid work
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
8d
Temporary Sales Assistant
Salvation Army Trading Co. Ltd. —Sunderland
- £12.88 an hour
- Part-time
- Customer service
2d
Customer Contact Centre Advisor
ATG Entertainment Limited —Sunderland
- £12.82 an hour
- Overtime
- Microsoft Office
- Communication skills
2d
Counter Assistant - Full Time & Part Time
The Train Line —Sunderland
- £10.85 - £13.50 an hour
- Part-time
- Hospitality
- Customer service
- In-person
- Employee discount
Quick apply
8d
Outpatients Administrator
Spire Healthcare —Seaham
- £12.76 an hour
- Full-time
- Customer service
- Maintenance
- Organisational skills
- Free parking
- Annual leave
8d
Valeter
Pulman Group —Sunderland
- From £12.85 an hour
- Full-time
- In-person
- Communication skills
- Annual leave
- Employee discount
Quick apply
Service Advisor (Customer Service)
Everflow —Peterlee
- £26,678 - £29,987 a year
- Full-time
- Hybrid work
- Customer service
- Free parking
- Annual leave
People Team Administrator
poltronesofà —Sunderland
- £24,851 a year
- Full-time
- Administrative experience
- Human resources
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
1d
Contact Centre Service Advisor - Newcastle
Sky —Newcastle upon Tyne
- £26,728 a year
- Weekend availability
- Hybrid work
- Sales
- Customer service
- Communication skills
- Employee discount
Part-time Sales Assistant
The Brogue Trader LTD —Newcastle upon Tyne
- £12.71 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Employee discount
Quick apply

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Retail Customer Assistant at Sunderland Eye Infirmary

Royal Voluntary Service -
Sunderland

Apply Now

Job details

Permanent
£12.71 an hour
8 days ago

Benefits

Company pension
Employee assistance programme
Paid volunteer time
Sick pay

Qualifications

Customer service
Administrative experience
Numeracy
Organisational skills
Till operation

Full job description

Royal Voluntary Service has an opportunity available for a Retail Customer Assistant to join our team at

Sunderland Specialist Eye Hospital, Plater Way, Riverside, Sunderland, SR1 3AA. You will join us on a part -time, permanent basis , and in return, you will receive a competitive salary of £12.71 per hour (FTE £23,136 per annum) .

About the Retail Customer Assistant role:

Royal Voluntary Service hospital cafes, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community.

Working alongside a friendly team of employees and volunteers, you will participate in the day-to-day running of our busy retail sites at Sunderland Eye Infirmary.

In this role, you will be responsible for:

Providing friendly, helpful and efficient service at all times
Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
Operating the till and cashing up
Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
Ensuring that all stock and displays are replenished regularly and ordering supplies if required

Hours: 20 hours per week on a rota basis from Monday to Sunday.

Our retail sites are open on weekends and bank holidays.

There may also be opportunities for paid overtime in busy periods or to cover absence.

What you'll bring as our Retail Customer Assistant:

Working in a hospital requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met.

Previous experience in a retail or cafe environment would be an advantage, but training will be given - just make sure you have a positive attitude and can-do mindset along with a willingness to work and we’ll teach you the rest
The ability to deliver outstanding customer service
Excellent communications skills
Demonstrates a high level of organisational skills
Familiarity with email and internet is required
A flexible approach towards working hours
Enjoying working within a passionate team of employees and volunteers, as well as working on your own on occasions
Can demonstrate a proficient level of literacy and numeracy
Knowledge of EPOS / till systems would be advantageous
Knowledge and experience of general administrative processes
A willingness to undertake training and continuing professional development

To ensure the effective operation of the retail outlet/s in maintaining outstanding store standards, whilst providing friendly, helpful, and excellent customer service to all customers, maximising a great shopping experience. Provide friendly, helpful, and efficient customer service at all times.

Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
Preparing hot and cold drinks (Café)
Serving freshly made food such as cake, sandwiches, and pastries (Café)
Operating the till and undertake cash reconciliation as required
To receive incoming deliveries, distribute, maintain, and date rotate stock as appropriate. Assist in the accurate completion of regular stock checks
Engage with volunteers to direct & lead by example to ensure they have a great volunteer experience
Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy

This is how you'll be doing it:

Delivers Objectives

Strives to deliver what is expected or required of them and consistently meets objectives and deadlines. Is dependable and does not like abandoned tasks without seeing them through to the end. Work is often conducted in a thorough and methodical manner.

Quality Orientation

Pays attention, is precise, checks, and completes things Focuses on getting things right and seeks to ensure that decisions and solutions minimise risk. Adheres to policy and standards.

Team Working

Enjoys participating in group activities and likes to work with other people. Is ready to collaborate with and support others and is willing to cooperate and compromise for the overall good.

Service Delivery Focussed

Identifies and focuses on the individual needs and concerns of the customer or client. Engages and responds accordingly with a professional and high-quality service. Is committed to keeping people safe from harm.

Following Directions

Is motivated to accept and comply with standards and instructions and delivers accurately on what is promised or expected. Works productively in co-operation with, and support of, others.

Interpersonal Sensitivity

Has the ability to interact with others in a sensitive and effective way. Respects and works well with others. Is able to build and maintain healthy relationships that are mutually beneficial.

Equality, Diversity, and Inclusion

Values difference and sets a positive example of inclusive behaviour in all interactions and promotes practices that celebrate equality and diversity in the workplace and the communities we serve. Is an active participant and encourages others to engage effectively with charity wide inclusion activities.

Salary of £12.71 per hour (FTE £23,136 per annum)
26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
Up to 2 days paid volunteer leave a year, through our employer supported volunteer scheme
Ten weeks’ company sick pay following successful completion of probation
A great pension scheme
2 x Salary Death in Service Benefit, subject to qualification
Enhanced Family Leave schemes
An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
A 24-hour doctor line, financial support with dental/optical and other therapies
A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
Extensive online and on the job training to ensure you will succeed in your role
Opportunities to discuss flexible working
Opportunities to develop new skills and progress your career
The chance to make a positive, lasting impact that changes lives, communities and society

If you feel have the skills and experience to become our Retail Customer Assistant please apply today , we’d love to hear from you!

This is the latest you'll be able to apply, providing we do not close to applicants early:

The closing date for this role is 10 August 2026. However, we reserve the right to close this vacancy early should sufficient applications be received.

Please do not delay your application we often get a lot!

At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.

Join Royal Voluntary Service and together we can change lives, change communities and change society.

Work Location: In person

Apply Now

Refine Your Search

customer support jobs in sunderland, eng

Retail Customer Assistant at Sunderland Eye Infirmary

Retail Customer Assistant at Sunderland Royal Hospital - 18 hours

Customer Experience Advisor

Telephone Operator

Customer Relations Clerk

Customer Service Agent

Retail Customer Assistant - Trolleys & Cafe at Sunderland Royal Hospital

Sales and Lettings Negotiator - Sunderland

Retail & Warehouse Assistants

Receptionist

Conference & Events Sales Coordinator (Part Time)

Temporary Sales Assistant

Customer Contact Centre Advisor

Counter Assistant - Full Time & Part Time

Outpatients Administrator

Valeter

Service Advisor (Customer Service)

People Team Administrator

Contact Centre Service Advisor - Newcastle

Part-time Sales Assistant

I want to receive the latest job alerts for customer support in sunderland, eng

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