Customer service team lead Work, Jobs in Swadlincote (with Salaries)

Customer and Sales Support Team Leader
The Keystone Group UK —Swadlincote
- Full-time
- CRM software
- Supervising experience
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Key Lead - Highcross, Hollister
Hollister —Leicester
- POS
- Communication skills
- Store discount
- Employee discount
14d
Housing Data Quality and Assurance Lead
Platform Housing Group —Birmingham
- Up to £51,208 a year
- Full-time
- Remote
- Travel
- Communication skills
- Annual leave
Team Leader
Card Factory —Derby
- £13 an hour
- Customer service
- Leadership
1d
People & Service Team Leader
River Island —Nottingham
- Weekend availability
- Customer service
- Retail management
- Leadership
- Annual leave
- Employee discount
Quick apply
Admin Operations and Events Lead
National Federation of Almos (NFA) —Coventry
- £15,500 - £17,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Supervising experience
- Travel
- Free parking
- Annual leave
Quick apply
8d
US E-Commerce Trading Lead
Riviera Travel —Burton-On-Trent
- £40,000 a year
- Full-time
- Merchandising
- Data analysis skills
- Analysis skills
Quick apply
3d
Lettings Team Leader
Trent & Dove Housing —Burton-On-Trent
- £39,498 a year
- Full-time
- Supervising experience
- Team management
2d
Customer Service Team Leader
Paddy Power —Leicester
- From £13.25 an hour
- Part-time
- Employee discount
- Sick pay
12d
TEAM MANAGER
Primark —Derby
- £33,189 a year
- Organisational skills
- Training & development
- Retail management
- Annual leave
9d
Team Leader - Service Delivery, Property Management
LRG —Derby
- Mentoring
- Training & development
Quick apply
12d
Service Administrator EA5 - Data & Comms Lead (23418)
Barnardo's —Wednesbury
- £27,554 a year
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
SEO and Digital Marketing Lead
Unchained Music —Leicester
- £17 - £23 an hour
- Hybrid work
- Team management
- AI
- Analytics
Quick apply
8d
Helpdesk Team Leader
Emcor —Nechells
- £34,280 a year
- Overtime
- Computer literacy
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Continuous Improvement Lead
Capital One UK —Nottingham
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
2d
Regional Lead - Midlands or South
Changan UK R&D Centre —Birmingham
- Full-time
- Databases
- Business development
- Recruiting
eCommerce Trading Lead
NEXT —Leicester
- £36,000 - £44,000 a year
- Full-time
- Analysis skills
- Marketing
- Analytics
- Free parking
- Employee discount
1d
Senior F&B Lead- NEC Exhibitions
Levy —Birmingham
- £37,000 a year
- Sales
- Customer service
- Continuous improvement
- Annual leave
- Employee assistance programme
Sales Team Manager
The Fuel Store —Birmingham
- Full-time
- Hybrid work
- CRM software
- Training & development
- Leadership
- Annual leave
- Employee discount
Quick apply
Lead Online Manager
Sainsbury's —Sutton Coldfield
- From £36,250 a year
- Team management
- Training & development
- Retail management
- Employee discount

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Customer and Sales Support Team Leader

The Keystone Group UK -
Swadlincote

Quick apply

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

CRM software
Sales support
Coaching
Internal department liaison
Supervising experience
Continuous improvement
Team management
Organisational skills
Relationship management
Customer support
Professional development mentoring
Customer interaction
Training & development
Leadership
Communication skills

Full job description

Daily salary: Competitive

About the Role

We are seeking an experienced Customer & Sales Support Team Leader to join the Keystone Lintels team, where you will support the Customer & Sales Support Manager in leading and developing the Customer Support and Sales Support teams. Working closely with internal teams, you’ll play a key role in ensuring efficient project pipeline management, quotation processing and high standards of customer service. This is an excellent opportunity for an individual with strong leadership skills and experience within a fast-paced sales support or customer service environment.

What you’ll be doing

Support the Customer & Sales Support Manager in the day-to-day leadership, development and performance of the Customer Support and Sales Support teams.
Lead, coach and support team members through effective onboarding, training and ongoing performance development.
Ensure accurate management of leads, quotations and customer information within business systems to support efficient sales operations.
Champion a customer-first approach by ensuring enquiries are handled promptly, professionally and effectively.
Coordinate communication between internal departments and external sales teams, while supporting customer reporting, administration and departmental performance updates.
Provide operational support across team functions, including overseeing daily activities and team performance in the absence of the manager.
Support the delivery of departmental objectives, ensuring alignment with wider regional and company goals.

What you’ll need to succeed

Success in this role comes from combining strong leadership skills with a customer-focused approach and a passion for developing high-performing teams. You’ll be someone who enjoys coaching and supporting others, building strong relationships and driving continuous improvement across customer and sales support functions. With the ability to solve problems, make effective decisions and deliver high-quality results in a fast-paced environment, you’ll be ready to take the next step in your leadership career and make a positive impact within a supportive team.

You will also demonstrate:

Strong organisational skills with excellent attention to detail.
Excellent communication skills.
Excellent customer service and relationship management skills, with the ability to build trust and maintain positive relationships with customers and colleagues.
A proactive approach, with the ability to manage your workload and work effectively.

What we’re looking for

Experience using CRM systems and Microsoft Office applications, with strong proficiency in Excel.
Previous experience in a team leader or supervisory role within customer service, sales support or a similar environment.

What We Offer

Opportunities for professional development and career progression.
A supportive, values-driven and inclusive working environment.
Competitive salary and benefits package.
33 days annual leave, increasing with service.
Contributory Pension.
Life Assurance.
Healthcare Cashback Plan.
Enhanced Family Friendly policies.
Additional employee benefits including, access to our Cycle to Work Scheme, Employee Discount Scheme, Employee Recognition awards, Employee Assistance Programme.

A Bit About Us

For more than three decades, the Keystone Group has grown to become one of the UK and Ireland’s largest family-owned construction product manufacturers. Driven by a relentless focus on innovation and customer excellence, the Group employs over 2,000 employees across 28 sites, supplying cutting-edge building solutions to growing markets in the UK & Ireland, Europe, Australia and North America. Its portfolio includes market-leading brands in the steel, light & environmental and timber sectors.

Keystone Lintels is part of Keystone Group and is proud to lead the way in steel lintel design, production and service. Keystone Lintels has dedicated technical teams that provide customers with solutions for their complex project needs. Production facilities in Derbyshire, England and Cookstown, Northern Ireland enable Keystone Lintels to provide a fast and efficient service to its extensive network of merchant partners across the UK and Ireland.

Quick apply

Refine Your Search

customer service team lead jobs in swadlincote

Customer and Sales Support Team Leader

Key Lead - Highcross, Hollister

Housing Data Quality and Assurance Lead

Team Leader

People & Service Team Leader

Admin Operations and Events Lead

US E-Commerce Trading Lead

Lettings Team Leader

Customer Service Team Leader

TEAM MANAGER

Team Leader - Service Delivery, Property Management

Service Administrator EA5 - Data & Comms Lead (23418)

SEO and Digital Marketing Lead

Helpdesk Team Leader

Continuous Improvement Lead

Regional Lead - Midlands or South

eCommerce Trading Lead

Senior F&B Lead- NEC Exhibitions

Sales Team Manager

Lead Online Manager

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