Customer service representative Work, Jobs in Swaffham, Nfk (with Salaries)

Customer Service & Order Coordinator
Totally Branded —Swaffham
- £27,000 a year
- Full-time
- Customer service
- Time management
- Free parking
- Employee discount
Quick apply
10d
Customer Representative - Swaffham
Nationwide Building Society —Swaffham
- From £26,500 a year
- Full-time
- Customer service
- Banking
8d
Customer Support Advisor
Zest Car Rental —Dereham
- £28,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Store discount
Quick apply
Customer Service Advisor
Zipwater —Dereham
- £27,280 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Customer Services Assistant
OurCoop —Dersingham
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
1d
Customer Service Sales Support Specialist
Kalsec —Mildenhall
- Hybrid work
- CRM software
- Customer service
- Salesforce
Quick apply
Customer Service Advisor - Energy
The AF Group Ltd. —Norwich
- Up to £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Business development
- Free parking
- Health & wellbeing programme
Quick apply
Client Services Representative
Heritage Wills —Norwich
- £26,437 a year
- Full-time
- Microsoft Outlook
- Customer service
- Salesforce
- Free parking
- Employee discount
Quick apply
Customer Services Advisor
Halfords —Thetford
- £11.05 - £12.91 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
8d
Customer Services Assistant
Chelmsford Star Co-operative Society —King's Lynn
- £12.75 an hour
Customer Services Assistant - Instore Bakery
OurCoop —Norwich
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
1d
Customer Service Assistant
Shell Barton Mills —Bury St. Edmunds
- From £12.71 an hour
- Part-time
- Bilingual
- Customer service
- Merchandising
- Free parking
Quick apply
4d

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Customer Representative - Swaffham
Nationwide Building Society —Swaffham
You’ll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier.
From £26,500 a year
8d

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Customer Service & Order Coordinator

Totally Branded -
Swaffham

Quick apply

Job details

Permanent | Full-time
£27,000 a year
10 days ago

Benefits

Free parking
Company pension
Company events
Employee discount
On-site parking

Qualifications

Customer service
Complaint handling
Time management

Full job description

Are you highly organised, customer-focused and someone who takes pride in getting the details right?

We're looking for a Merchandise Coordinator to join our growing team at Totally Branded. This is a varied and rewarding role where you'll take ownership of customer orders once they've been agreed by our Merchandise Consultants, ensuring every project is delivered accurately, on time and to the highest standard.

Working closely with customers, suppliers, our design team and the sales team, you'll coordinate every stage of the order process, keeping customers informed, solving problems and making sure every order runs smoothly from approval through to delivery.

If you enjoy organisation, communicating with people and making sure nothing gets missed, this could be the perfect role for you.

About Totally Branded

Totally Branded is one of the UK's leading suppliers of promotional merchandise, branded clothing and PPE. Based in Swaffham, Norfolk, we work with businesses, charities, schools and organisations across the UK and Europe to create high-quality branded products that leave a lasting impression.

We're proud of our reputation for exceptional customer service, creative thinking and building long-term relationships with our clients. As our business continues to grow, we're looking for another great person to join our team.

What you'll be doing

Once a customer order has been confirmed by one of our Merchandise Consultants, you'll take ownership of coordinating the order through to successful delivery.

Your responsibilities will include:

Customer Care

Becoming the main point of contact for customers once their order has been placed.
Keeping customers informed throughout the production process.
Responding to queries or order problems professionally, efficiently and proactively.
Delivering a customer experience that exceeds expectations.

Order Coordination

Processing customer orders accurately and efficiently.
Liaising with suppliers to confirm stock availability, production schedules and delivery dates.
Checking artwork approvals and production information before orders proceed.
Coordinating with our Design Studio, suppliers and internal teams to ensure everything is ready for production.
Monitoring customer orders to ensure deadlines are achieved.
Resolving any issues quickly to keep projects on track.

Team Collaboration

Working closely with Merchandise Consultants to ensure a seamless handover from sale to delivery.
Supporting colleagues across the business during busy periods.
Identifying opportunities to improve processes and the customer journey.

We'd love to hear from you if you are:

Highly organised with exceptional attention to detail.
A confident communicator who enjoys working with customers.
Able to manage multiple projects simultaneously.
Calm under pressure and able to prioritise effectively.
A proactive problem solver.
Reliable, honest and committed.
A positive team player.
Comfortable learning new systems and processes.

Experience in customer service, administration, order processing or project coordination would be beneficial, but isn't essential. Full training will be provided for the right person.

What we offer

£27,000 salary
Full-time, permanent position
Monday-Friday, 8:00am-5:00pm (4:30pm finish every Friday)
On-site parking
Company uniform provided
Annual company events
A friendly and supportive working environment
Opportunities to develop your skills and progress within the business

Why join Totally Branded?

We're a family-run business with ambitious growth plans and a passion for delivering outstanding customer service. Every person in our team plays an important role in creating an exceptional experience for our customers.

If you're someone who enjoys organisation, takes ownership of your work and loves seeing projects through from start to finish, we'd love to hear from you.

Apply today to become our next Merchandise Coordinator.

Job Types: Full-time, Permanent

Pay: £27,000.00 per year

Benefits:

Company events
Company pension
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service representative jobs in swaffham, nfk

Customer Service & Order Coordinator

Customer Representative - Swaffham

Customer Support Advisor

Customer Service Advisor

Customer Services Assistant

Customer Service Sales Support Specialist

Customer Service Advisor - Energy

Client Services Representative

Customer Services Advisor

Customer Services Assistant

Customer Services Assistant - Instore Bakery

Customer Service Assistant

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