Quality improvement specialist Work, Jobs in Swansea, Swa (with Salaries)

Recoveries Specialist
Flint Bishop —Swansea
- Full-time
- Customer service
- Computer literacy
- Communication skills
- Free parking
- Flexible schedule
Quick apply
Supported Living Area Manager
Walsingham Support —Swansea
- £42,000 a year
- Weekend availability
- Management
- Travel
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
12d
Deputy Manager - Ty Camlas (SA9)
Accomplish —Swansea
- £15.45 - £16.05 an hour
- Full-time
- Military
- Care plans
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
HR Pay & Reward Manager
Driver and Vehicle Licensing Agency —Swansea
- £35,663 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- English
- Annual leave
- Employee assistance programme
9d
Accounts Payable Officer
M&D Care —Carmarthen
- Up to £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Accounting
Quick apply
7h
Carers support Officer
Neath Port Talbot Carers Service —Neath
- £26,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Sick pay
Quick apply
2d
Site Specialist II
ICON Plc —Swansea
- Full-time
- Bachelor's degree
- Business
- Communication skills
- Employee assistance programme
1d
AI & AUTOMATION SPECIALIST
Celtic Green Energy Ltd —Llanelli
- £26,000 - £50,000 a year
- Full-time
- CRM software
- JavaScript
- APIs
Quick apply
1d
Production Engineer EC&I Bias
Protium Green Solutions Ltd —Port Talbot
- £50,000 - £60,000 a year
- Full-time
- Programmable logic controllers
- No degree
- In-person
- Free parking
- Annual leave
Quick apply
12d
Facilities Technician
CBRE —Swansea
- Full-time
- Communication skills
- Employee discount
IT Support Analyst (Applications)
TOAST —Llansamlet
- £28,000 - £31,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Marketing Manager
Ouma Ltd —Swansea
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Project management
- Agile
- Leadership
- Employee discount
- Referral programme
Quick apply
Regional Quality Lead
M&D Care —Carmarthen
- £35,764 a year
- Full-time
- Travel
- Leadership
- Communication skills
- Annual leave
- Referral programme
Quick apply
1d
Interim Project Manager
Heneb: The Trust for Welsh Archaeology —Llandeilo
- £38,293 - £44,336 a year
- Full-time
- Hybrid work
- Supervising experience
- No degree
- Travel
- Annual leave
- Flexitime
Quick apply
1d
Credit Controller
IQUW Group —Swansea
- Full-time
- Microsoft Excel
- Customer service
- IT
Senior IT Service Manager
Driver and Vehicle Licensing Agency —Swansea
- £57,515 a year
- Part-time
- Hybrid work
- DevOps
- Presentation skills
- Travel
- Free parking
- Annual leave
9d
HR Manager
Dunbia —Cross Hands
- Full-time
- Management
- Human resources
- Organisational skills
- Free parking
- Annual leave
12d
Credit Controller
ERS Administration Services —Swansea
- Full-time
- Microsoft Excel
- Customer service
- IT
Data (Product) Engineer (£39,163)
Driver and Vehicle Licensing Agency —Swansea
- £35,663 a year
- Part-time
- Hybrid work
- SQL
- Presentation skills
- Travel
- Free parking
- Annual leave
2d
Retail Sales Assistant/Driver
Majestic Wine Warehouses Ltd. —Swansea
- Part-time
- Customer service
- Communication skills
- Time management
- Employee discount
12d

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Recoveries Specialist

Flint Bishop -
Swansea

Quick apply

Job details

Permanent | Full-time

Benefits

Free parking
Flexible schedule

Qualifications

Customer service
Computer literacy
Communication skills
Time management

Full job description

Description

Are you ready to make a positive impact on people's lives?

At Flint Bishop, we're committed to helping individuals regain control of their finances. As a Recoveries Specialist in our debt recovery department in Swansea, you'll play a vital role in our mission by providing compassionate and effective support to our customers.

The Recoveries Specialist handles high volumes of outbound and inbound calls, to resolve challenging customer queries and overdue monies owed to our clients.

You'll approach each interaction with empathy, providing guidance and support to customers, of which some maybe vulnerable. We will work with you on developing your skills to handle all calls to achieve fair outcomes.

The roles are onsite working 5 days per week at our Swansea offices.

Reporting to the Head of Recoveries.

Hours of Work Mon-Fri 37.5 hours per week (flexibility may be needed depending on client workloads).

Key Responsibilities

Deliver outstanding customer service, with a focus on resolving consumer customer queries and disputes regarding their overdue accounts; taking ownership of customers to prevent repeat contact.
Be flexible to meet customer demand through a variety of contact channels such as Voice, Webchat, and Email, both inbound and outbound
Contribute to deliver objectives and be flexible to agreed business targets (including cash collection, customer satisfaction, complaints, quality, and compliance).
Identify and understand customer needs to provide a consistently high-quality service.
Investigate, resolve, and process customer enquiries to deliver customer value at first point of contact
Effectively diagnose, investigate, and resolve customer disputes to ensure delivery of an efficient and effective service to the customer; work with specialist litigation teams to ensure they are handled and resolved in a timely manner
Negotiating repayment plans when necessary
Understand and adhere to the company and department standards, policies.
Ability to work as part of a team, sharing best practice, knowledge, resource, and ideas
Adhere to the Competence and Training procedures to promote a culture where customers are treated fairly and are properly informed
Operate customer related information systems to the required standard to maintain accurate and secure records.
A genuine passion for delivering Service Excellence, understanding what makes a great customer journey & tailoring your style appropriately
Experience in a customer facing role and target driven environment as well as excellent organisational and time-management skills
Demonstrate experience in identifying opportunities for improvement Computer literate to operate customer related information systems

Skills, Knowledge and Expertise

What You'll Need:

Strong communication and interpersonal skills
Empathy and understanding
Resilience and adaptability
A passion for helping others
Previous customer service experience (preferred)

Disclosure will be required in the event that a position is offered.
Financial checks will be required in the event that a position is offered.

Benefits

What We Offer:

Competitive Salary:

Competitive salary increasing 12 months service, plus a performance-related bonus.

Comprehensive Benefits:

Enjoy a range of benefits, including free parking, generous holiday entitlement with options to buy and sell holidays, extra day off for your birthday, onsite business café with baristas, team social events funded.

Career Growth:

We're committed to your professional development. Advance your career through opportunities for promotion and training.
We have a dedicated learning and development trainer for the department who will provide full training at the beginning and throughout your employment, supporting you with training and guidance on resolving complex and challenging caseloads.
Be committed but patient with the journey, career progression opportunities are available and our business is growing, but you must show that you can master the Recoveries Specialist role and fully understand it to open up conversations about promotion or progression - we will work with you on your development.

Positive Work Environment:

Be part of a supportive team that values collaboration and teamwork.

Work-Life Balance:

Benefit from flexible working hours and a flexible, generous holiday allowance.

About Flint Bishop

Flint Bishop is a multi-award-winning, top 200 UK law firm. We have been providing legal services to businesses and individuals for over a century.

Recognised as a ‘leading firm’ by both Chambers & Partners and The Legal 500, the outstanding quality of our staff and service levels is underlined by our ISO quality assurance accreditations, industry awards and peer ranking.

We have approximately 450 solicitors and legal experts who use their technical skills and expertise for one mission: to provide clients with clear advice that helps them to achieve their goals as effectively as possible.

Quick apply

Refine Your Search

quality improvement specialist jobs in swansea, swa

Recoveries Specialist

Supported Living Area Manager

Deputy Manager - Ty Camlas (SA9)

HR Pay & Reward Manager

Accounts Payable Officer

Carers support Officer

Site Specialist II

AI & AUTOMATION SPECIALIST

Production Engineer EC&I Bias

Facilities Technician

IT Support Analyst (Applications)

Marketing Manager

Regional Quality Lead

Interim Project Manager

Credit Controller

Senior IT Service Manager

HR Manager

Credit Controller

Data (Product) Engineer (£39,163)

Retail Sales Assistant/Driver

I want to receive the latest job alerts for quality improvement specialist in swansea, swa

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