Customer experience specialist Work, Jobs in Swansea, Wls (with Salaries)

Customer Service Representative
ERS Administration Services —Swansea
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
Recoveries Specialist
Flint Bishop —Swansea
- Full-time
- Customer service
- Computer literacy
- Communication skills
- Free parking
- Flexible schedule
Quick apply
Customer Service Representative
IQUW Group —Swansea
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
Customer Service Advisor - Bike Experts Team
Tredz —Swansea
- £27,716 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Microsoft Office
- Employee discount
- Sick pay
Quick apply
5d
Customer Service & Aftersales Manager
Tredz —Llansamlet
- £40,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Employee discount
Quick apply
4d
Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
AWS EMEA SARL (UK Branch) —Swansea
- Full-time
- Azure
- Military
- Salesforce
IT Support Analyst (Applications)
TOAST —Llansamlet
- £28,000 - £31,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
6d
Operational Support Officer
HM Courts & Tribunal Service —Swansea
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
11d
People & Culture Administrator - Temporary contract
TSC Subsea —Swansea
- Temporary
- English
- Human resources
- Flexitime
Quick apply
Service Delivery Specialist
DigiTickets —Swansea
- £27,000 - £32,000 a year
- Full-time
- Hybrid work
- Hospitality
- Analysis skills
- Driving
Quick apply
Sales Executive
WeBuyAnyCar —Swansea
- £28,200 - £35,220 a year
- Rotating shift
- Driving
- IT
- Communication skills
Quick apply
Fire Alarm Engineer Looking for a New Challenge? Sprinkler Commissioning & Service Engineer
Fire Protection Services Ltd —Swansea
- £36,000 - £40,000 a year
- Full-time
- Schematics
- Power tools
- In-person
Quick apply
11d
Email Marketing Manager
Cruise Nation —Llansamlet
- £28,000 - £40,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- Marketing
- Free parking
- Work from home
Quick apply
6d
Shopfloor Assistant
Selco —Swansea
- £12.85 an hour
- Full-time
- Employee assistance programme
- Employee discount
1h
Retail Sales Assistant/Driver
Majestic Wine Warehouses Ltd. —Swansea
- Part-time
- Customer service
- Communication skills
- Time management
- Employee discount
3d
Trainee Leakage Technician - Wales Job Centre Candidates Only
Tetra Tech —Carmarthen
- Overtime
- Hybrid work
- Analysis skills
- Driving
- Communication skills
11d
Site Supervisor
M Group —Swansea
- Analysis skills
- Team management
- Organisational skills
Customer Assistant
Lidl —Bridgend
- £13.45 - £14.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
3d
Business Sales Executive
STEPHOMA LUXURY HAIR LTD —Swansea
- £34,000 - £38,640 a year
- Full-time
- CRM software
- Sales
- Marketing
- Free parking
Quick apply
Estate Agent
Connells Group —Swansea
- £25,000 a year
- Full-time
- Sales
- Microsoft Office
- IT
Quick apply
10d

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Customer Service Representative

ERS Administration Services
Swansea

Apply Now

Job details

Permanent | Full-time

Benefits

Employee assistance programme

Qualifications

Customer service
Organisational skills
Communication skills

Full job description

Overview:

About us

ERS Syndicate 218 at Lloyds is managed by Starr. We are the UK’s largest specialist motor insurer with an A+ rating and have been making motoring passions and livelihoods possible since 1946. We work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.

Starr is a global insurance and investment organisation providing property and casualty insurance solutions to business and industry. Starr has grown into one of the world’s fastest‑expanding insurance organisations, writing business in 128 countries across six continents. Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce.

The role

We are looking for Customer Service Representatives who are passionate about delivering an outstanding service to our customers to join our Claims or Underwriting Teams. If you are self-motived, have great communication skills and a desire to achieve then this may be the role for you.

Following a period of training, you will join our friendly team on the telephones providing excellent customer service. You will contribute to ensuring that our customers have a straightforward, welcoming, and unique experience by utilising cutting-edge technologies in our contact centre here in Swansea.

We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home.

Key responsibilities

Work with insurance brokers and direct clients to handle enquiries.
Respond to customer and broker queries.
Provide accurate information to customers and brokers about their insurance policy.

Maintain effective working relationships with brokers and customers.
Produce documentation, creating and issuing correspondence to customers and brokers.
Build your knowledge of our products and services to become a subject matter expert.
Play your part in a culture of change as an individual and as a team member.

Essential qualifications, skills and experience

This role would suit anyone that has an interest in providing positive outcomes to colleagues and customers and we would like to hear from you if you are interested to hear more on this role. Helpful experience for this role will include:

The ability to work, both, as part of a team and independently
A set of interpersonal skills that enable you to work successfully with customers by phone or correspondence.
A keen eye for detail and high level of accuracy
A deep understanding of what good customer service involves.
Excellent organisational skills and the ability to prioritise.
The drive to continually improve the way we work and the services we provide.

Core behavioural competencies

Analysis and decision making
Relationships
Performance focus
Communication and influence
Resilience and adaptability

Benefits

Competitive Benchmarked Salary
25 days holiday
Discretionary bonus scheme
Employee assistance programme
Annual holiday buy (up to 3 extra days)
Salary sacrifice benefits
Annual benefits reviews
The option for professional qualifications and study support

Starr is an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

#ERSLI

Apply Now

Refine Your Search

customer experience specialist jobs in swansea, wls

Customer Service Representative

Recoveries Specialist

Customer Service Representative

Customer Service Advisor - Bike Experts Team

Customer Service & Aftersales Manager

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

IT Support Analyst (Applications)

Operational Support Officer

People & Culture Administrator - Temporary contract

Service Delivery Specialist

Sales Executive

Fire Alarm Engineer Looking for a New Challenge? Sprinkler Commissioning & Service Engineer

Email Marketing Manager

Shopfloor Assistant

Retail Sales Assistant/Driver

Trainee Leakage Technician - Wales Job Centre Candidates Only

Site Supervisor

Customer Assistant

Business Sales Executive

Estate Agent

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