Retail customer service Work, Jobs in Swansea, Wls (with Salaries)

Customer Service Advisor - Bike Experts Team
Tredz —Swansea
- £27,716 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Microsoft Office
- Employee discount
- Sick pay
Quick apply
10d
EE Customer Guide
EE —Port Talbot
- £26,644 - £35,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Store discount
- Employee discount
Quick apply
Store Colleague - Part Time
GOOUTDOORS —Swansea
- Part-time
- Communication skills
- Employee discount
Quick apply
5d
Customer Service and Sales Advisor
Cycle Solutions (Cycle to Work) Ltd —Swansea
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Team Member
NEXT —Swansea
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
3d
Team Member (Stock)
NEXT —Swansea
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
4d
New & Used Car Sales Consultant/Trainee
FRF Motors Limited —Swansea
- £18,000 - £40,000 a year
- Full-time
- Sales
- Customer service
- Driving
- Employee discount
- Referral programme
Quick apply
Store Colleague - Part Time
JDSPORTS —Swansea
- £12.81 an hour
- Part-time
- Communication skills
- Employee discount
Quick apply
5d
Senior Store Assistant - Keyholder
Toolstation —Swansea
- £13.07 an hour
- Part-time
- Employee discount
13d
Team Member (Delivery)
NEXT —Swansea
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
3d
Sales Executive
WeBuyAnyCar —Swansea
- £28,200 - £35,220 a year
- Rotating shift
- Driving
- IT
- Communication skills
Quick apply
Retail Sales Assistant
American Golf UK —Swansea
- Up to £12.71 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
3d
Customer Assistant
Lidl —Port Talbot
- £13.45 - £14.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
4d
Sales Assistant
WH Smith PLC —Swansea
- £7.57 - £12.25 an hour
- Part-time
- Annual leave
- Employee assistance programme
Quick apply
5d
Sales - Sales Advisor - UK Swansea Morfa
New Look —Swansea
- Part-time
- Microsoft Word
2d
No7 Advisor
Boots —Swansea
- £16 an hour
- Part-time
- Communication skills
- Employee assistance programme
- Employee discount
5d
Customer Service & Aftersales Manager
Tredz —Llansamlet
- £40,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Employee discount
Quick apply
10d
Customer Sales Advisor
Halfords —Llanelli
- £10.85 - £12.71 an hour
- Part-time
- Sales
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
Sales Executive
Days Motor Group —Swansea
- 8 hour shift
- Customer service
- Computer literacy
- Free parking
- Annual leave
Store Team Member
Home Bargains —Gorseinon
- £12.71 - £13.00 an hour
- Weekend availability
- Bakery
- Café
- Store discount
- Annual leave
Quick apply

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Customer Service Advisor - Bike Experts Team

Tredz -
Swansea

Quick apply

Job details

Permanent | Full-time
£27,716 a year
10 days ago

Benefits

Cycle to work scheme
Company pension
Employee discount
Sick pay

Qualifications

Sales
Customer service
Microsoft Office
Cycling
Organisational skills
IT
Communication skills
Time management

Full job description

About Us:

Tredz is one of the UK’s leading online cycling specialists, helping riders nationwide with everything they need to get moving. From our Swansea base, we run a Contact Centre, Support Centre, and distribution hub, plus specialist stores in Swansea and Cardiff.

It’s an exciting time to join us, as we’ve ambitious plans to expand and innovate. We’re passionate about delivering an outstanding customer experience and creating a workplace where people thrive.

What is a ‘Bike Expert’?

Choosing the right bike, parts or clothing can feel confusing. The Tredz Bike Expert Team make it simple for customers.

This call centre-based role is all about helping riders choose bike related items with confidence. We give you the knowledge, tools and guides you need, so you can help riders enjoy cycling more.

It’s not about hard selling. It’s about listening, understanding what each rider needs, and offering clear, helpful advice and direction. You’ll help customers as they decide, making it feel personal to them.

You’ll be working as part of a team who enjoy different types of riding and share their knowledge every day, helping you build your own confidence in the role. An interest in cycling is a bonus, but not essential. What matters most is your willingness to learn and build your knowledge of bike styles, brands and products, so you can give great advice to every rider.

For those already passionate about cycling, it’s a great chance to share that enthusiasm with customers. If you’re ready to use your customer skills to help riders and make a real difference, we’d love to hear from you. Apply today!

Here’s what a day in the role will look like:

A blend phone calls, live chat and email to support riders throughout the day.
Help customers with product questions across bikes, accessories, clothing and parts on our website.
Talk through payment options for bikes, including Cycle to Work schemes.
Support riders in finding alternatives when items are out of stock.
Share useful advice so riders can choose the right products and get set up with confidence.
Keep up to date with new products, tech and trends through training.

What you’ll need to do well in this role:

Experience

1+ year of office or contact-centre based work (Essential)
Experience in a sales or advisory role, helping customers understand products and make confident choices (advantageous)
Experience in a regulated environment (e.g., financial services, insurance, banking, utilities) (advantageous)

Other extremely valuable experience

If you have experience in a cycling, sports or similar customer-facing environment, or a strong knowledge of bikes. This could come from working as a bike mechanic, in a bike shop, in cycling aftersales or at activity centres, or from taking part in cycling events and being part of the cycling community. If you’re passionate about bikes and enjoy helping people, we’ll consider your application even if you haven’t worked in a contact centre before.

Skills you’ll have:

Excellent verbal and written communication
Strong attention to detail and organisational skills
Ability to manage and prioritise your workload
Customer-first mindset with a solution-focused approach
Ability to empathise, with keen active listening skills

Why Join Tredz?

Great Team: Join a friendly, supportive team who enjoy what they do and help each other succeed.
Skill Development: Grow your knowledge and confidence with ongoing training and development.
Cycling perks: Get access to bikes, parts and accessories at trade prices (plus VAT), perfect if you enjoy cycling or want to get into it.

Benefits:

Competitive Salary: £27,716.00 per annum (Grade T-E).
40 hours per week, with shifts between 9:00–17:30 and 10:30–19:00, plus Saturdays on a rota.
33 days holiday (increasing to 38 days with length of service)
Hybrid Working (minimum 2 days per week in the office)
Up to 50% off Halfords garage bills and discounts across Halfords retail stores
Discounts on everything from groceries to restaurants, shopping, and insurance
Family & Friends Discounts
Cycle to Work Scheme
Financial Planning Support
24/7 GP Access, 364 days a year
Share Save Scheme with 20% discount on shares
Health Cash Plan
Company Sick Pay, Pension and Life Assurance

At Tredz, we believe cycling is for everyone, and so is a great place to work. We’re committed to building an inclusive team that reflects the diversity of our customers and communities. We welcome and encourage applications from people of all backgrounds, cultures, abilities, genders, and identities.

If you need any adjustments during the recruitment process, just let us know, we’re here to support you every step of the way.

Work Location: Hybrid remote in Swansea SA7 9FH

Job Types: Permanent, Full-time

Pay: £27,716.00 per year

Work Location: Hybrid remote in Swansea SA7 9FH

Quick apply

Refine Your Search

retail customer service jobs in swansea, wls

Customer Service Advisor - Bike Experts Team

EE Customer Guide

Store Colleague - Part Time

Customer Service and Sales Advisor

Team Member

Team Member (Stock)

New & Used Car Sales Consultant/Trainee

Store Colleague - Part Time

Senior Store Assistant - Keyholder

Team Member (Delivery)

Sales Executive

Retail Sales Assistant

Customer Assistant

Sales Assistant

Sales - Sales Advisor - UK Swansea Morfa

No7 Advisor

Customer Service & Aftersales Manager

Customer Sales Advisor

Sales Executive

Store Team Member

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