Service delivery support manager Work, Jobs in Swansea, Wls (with Salaries)

Senior Agile Delivery Manager
Scrumconnect Consulting —Swansea
- £75,000 a year
- Hybrid work
- Agile
- In-person
- Leadership
- Annual leave
Relief Delivery Driver
Milk & More —Swansea
- £34,264.52 a year
- Full-time
- Heavy lifting
- Driving
- In-person
- Free parking
- Annual leave
Quick apply
2d
Customer Service & Aftersales Manager
Tredz —Llansamlet
- £40,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Employee discount
Quick apply
4d
Supported Living Area Manager
Walsingham Support —Swansea
- £42,000 a year
- Weekend availability
- Management
- Travel
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
3d
Network Resilience Officer (SWTRA)
Neath Port Talbot County Borough Council —Neath Port Talbot
- From £47,015 a year
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
Incident Manager (SWTRA)
Neath Port Talbot County Borough Council —Neath Port Talbot
- From £59,204 a year
- Weekend availability
- Hybrid work
- Employee assistance programme
- Employee discount
11h
General Manager
ESS Compass —Swansea
- Hospitality
- Contracts
- Communication skills
- Free parking
- Employee discount
Operational Support Officer
HM Courts and Tribunals Service —Swansea
- £25,582 a year
- Full-time
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
11d
Shift Manager
DPD Group UK —Swansea
- £40,000 a year
- Full-time
- Management
- Computer skills
- Communication skills
- Free parking
Quick apply
6d
Customer Delivery Driver - Swansea Cadle Extra
Tesco UK —Swansea
- £14.18 - £15.45 an hour
- Full-time
- Employee discount
7d
Senior Delivery Manager
Scrumconnect Consulting —Bridgend
- £56,000 - £75,000 a year
- Hybrid work
- Agile
4d
Operations Manager - Swansea
DPD Group UK —Swansea
- Weekend availability
- Warehouse experience
- Communication skills
- Free parking
Quick apply
Goods on Hold Operative - Fixed Term Contract
DPD Group UK —Swansea
- £27,100 a year
- Full-time
- Microsoft Office
- Administrative experience
- Communication skills
- Free parking
Quick apply
Programme Manager
Scrumconnect Consulting —Swansea
- £70,000 a year
- PMP
- Agile
- Leadership
Service Manager S2
wavenet —Swansea
- Full-time
- Hybrid work
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Work from home
Quick apply
15h
Building Manager (Minor Works)
Carmarthenshire County Council —Carmarthen
- £26.62 - £28.79 an hour
- Full-time
- Project management
- Contracts
- Leadership
- Annual leave
- Employee discount
Senior Product Manager
Driver and Vehicle Licensing Agency —Swansea
- £57,515 - £62,515 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Product management
- Free parking
- Annual leave
7d
Responsive Maintenance Housing Inspector
Carmarthenshire County Council —Carmarthen
- £18.36 - £20.66 an hour
- Full-time
- Annual leave
- Employee discount
Manager
Rb cafe —Swansea
- £239.11 - £739.54 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
Children's Emotional Wellbeing Practitioner
Swansea & Brecon DSBR (Faith in Families) —Swansea
- £26,383.08 a year
- Part-time
- Presentation skills
- Psychology
- Organisational skills
Quick apply
6d

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Senior Agile Delivery Manager

Scrumconnect Consulting
Swansea

Apply Now

Job details

Permanent
£75,000 a year

Benefits

Annual leave
Company pension
UK visa sponsorship

Qualifications

SAFe
Kanban
Scrum
Agile
Leadership
Communication skills
PRINCE2 Certification

Full job description

Job Information

Date Opened

28/05/2026

Job Type

Permanent

Industry

Government & Public Sector

Work Experience

5+ years

Salary

75K

City

Swansea

Province

Swansea

Country

United Kingdom

Postal Code

SA1

Job Description

About Scrumconnect Consulting

Scrumconnect Consulting is a multi-award-winning digital consultancy whose work has positively influenced the lives of over 40 million UK citizens. We deliver impactful technology solutions across UK government departments, working at the forefront of user-centred design, agile delivery, and scalable digital services that genuinely make a difference.

Visa sponsorship available for eligible candidates
Strong focus on work-life balance with a flexible hybrid model (3 days onsite)
Be part of a collaborative, multidisciplinary agile environment alongside civil servants and industry experts

Based in Swansea, South Wales — three days per week on-site

Role Overview

We are looking for a Senior Agile Delivery Manager to lead the delivery of digital services for a UK government client operating across a hybrid estate of modern cloud-native platforms and established legacy systems. You will be accountable for the end-to-end delivery of one or more multi-disciplinary teams, ensuring outcomes are delivered iteratively, predictably, and to a high standard of quality.

This is a hands-on, delivery-focused role that combines servant-leadership, agile coaching, and pragmatic delivery management. You will operate within structured and governed environments where transparency, risk management, and stakeholder engagement are critical to service success.

Key Responsibilities

Lead delivery for one or more multi-disciplinary teams (MTD) working across modern services and legacy platforms
Plan, facilitate, and continuously improve agile ceremonies including sprint planning, stand-ups, retrospectives, and showcases
Own delivery roadmaps, sprint commitments, and release plans, balancing scope, time, cost, and quality
Identify, manage, and escalate risks, issues, dependencies, and blockers across teams and vendors
Coach product owners, engineers, testers, and analysts in agile practices and continuous improvement
Establish and report on delivery metrics (throughput, cycle time, predictability, quality) to drive evidence-based decisions
Engage senior government stakeholders, providing clear progress reporting, forecasts, and trade-off recommendations
Support GDS service assessments, ensuring teams operate in line with the Service Standard and Technology Code of Practice
Manage commercial and resourcing aspects of delivery in collaboration with engagement leads
Foster a culture of psychological safety, openness, and continuous learning within the team

Essential Skills & Experience

Strong track record delivering complex digital services within agile, multi-disciplinary teams
Deep experience leading Scrum, Kanban, or hybrid delivery models at scale
Confident facilitator able to coach teams and individuals through change and uncertainty
Demonstrable experience managing delivery across both modern (cloud, microservice, serverless) and legacy (mainframe, monolithic) technology estates
Strong stakeholder management skills with experience reporting to senior civil service or equivalent leadership
Experience defining and tracking delivery metrics and applying them to drive team performance
Practical experience managing budgets, supplier relationships, and commercial conversations
Experience working in regulated, security-conscious, or high-assurance environments
Excellent written and verbal communication skills, including the ability to translate complexity for non-technical audiences
Experience delivering digital services within a UK public-sector or government context
Familiarity with GDS service standards, the Technology Code of Practice, and the GOV.UK Design System

Desirable

Recognised agile or delivery certifications (e.g. Certified Scrum Professional, SAFe, ICAgile, PRINCE2 Agile)
Experience supporting or leading teams through GDS Alpha, Beta, and Live service assessments
Exposure to legacy modernisation programmes, including strangler-pattern migrations from mainframe platforms
Experience coaching across multiple teams or programmes simultaneously

What we offer

Competitive salary with annual review
Company pension scheme
Generous annual leave entitlement
Critical illness cover
Relocation support of £3,000 – £5,000
Visa sponsorship for eligible candidates
Access to learning and development resources
A supportive, inclusive working environment

Our interview process

We keep things straightforward. Following an initial CV review, successful candidates will be invited to a short screening call with our recruitment team, followed by a two-stage process comprising a technical assessment and a values-based interview with the hiring team. We aim to move quickly and will keep you informed at every stage.

Equal Opportunities

Scrumconnect Consulting is an equal opportunities employer. We are committed to building a diverse and inclusive team and welcome applications from all backgrounds, regardless of age, disability, gender, ethnicity, religion, or sexual orientation.

How to Apply

Please submit your CV to [[email protected]] or apply directly through this listing.

Apply Now

Refine Your Search

service delivery support manager jobs in swansea, wls

Senior Agile Delivery Manager

Relief Delivery Driver

Customer Service & Aftersales Manager

Supported Living Area Manager

Network Resilience Officer (SWTRA)

Incident Manager (SWTRA)

General Manager

Operational Support Officer

Shift Manager

Customer Delivery Driver - Swansea Cadle Extra

Senior Delivery Manager

Operations Manager - Swansea

Goods on Hold Operative - Fixed Term Contract

Programme Manager

Service Manager S2

Building Manager (Minor Works)

Senior Product Manager

Responsive Maintenance Housing Inspector

Manager

Children's Emotional Wellbeing Practitioner

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