Customer service team lead Work, Jobs in Swarkestone, Dby (with Salaries)

Customer & Sales Support Team Leader
Keystone Group —Swadlincote
- Full-time
- CRM software
- Microsoft Excel
- Customer service
6d
Customer Enquiry (TEAM LEADER)
NEBOSH —Leicester
- £38,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
14h
Complaints Resolution Lead
Futures Housing Group —Derby
- £42,343 a year
- Full-time
- Analysis skills
21h
Team Leader
LRG —Derby
- CRM software
- Organisational skills
- Leadership
Quick apply
New Business Sales / Lead Generator
LOBO Systems Ltd —Derby
- £30,000 - £45,000 a year
- Full-time
- CRM software
- Phone etiquette
- Free parking
- Annual leave
Quick apply
17h
Customer Support Team Leader & Account Manager
Staytite —Nottingham
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
3d
Administration Team Leader (Radiology)
Nuffield Health —Derby
- Up to £30,750 a year
- Full-time
- Customer service
- Computer skills
- Communication skills
- Annual leave
- Employee discount
10d
Programme Delivery Lead
Riviera Travel —Burton-On-Trent
- £590 - £680 a day
- Full-time
- Hybrid work
- PMP
- ERP systems
- Agile
Quick apply
1d
Solution Lead - Cloud & AI
Babble Cloud —Burton-On-Trent
- Full-time
- Sales
- Business development
- SharePoint
- Annual leave
- Sick pay
Quick apply
Service Desk Team Manager
MHR INTERNATIONAL UK LIMITED —Nottingham
- Leadership
- Communication skills
- Employee discount
- Referral programme
9d
Operations Lead
Healand Labs —Leicester
- From £30,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Supervising experience
- Free parking
- Employee discount
Quick apply
5d
Client Operations Lead - Nottingham
NCR —Nottingham
- Full-time
- Sales
- Mentoring
- Contracts
11d
Section Lead
Cromwell —Leicester
- Microsoft Excel
- Computer skills
- Power tools
- Annual leave
- Sick pay
Claims Team Leader - Third Party Property Damage
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Annual leave
10d
Managed Services Team Leader
MHR INTERNATIONAL UK LIMITED —Nottingham
- Management
- Leadership
- Communication skills
- Employee discount
- Referral programme
10d
Operations Team Leader - Security (6 month FTC) - Highcross Leicester
Savills Management Resources —Leicester
- £16.63 an hour
- Night shift
- Management
- Customer service
- English
9d
LGV Team Manager
Ocado Logistics —Tamworth
- 12 hour shift
- Management
- Human resources
Lead Online Manager
Sainsbury's —Sutton Coldfield
- £36,250 a year
- Management
- Leadership
- Employee discount
16h
RTSM Study Project Lead - Level 1
4G Clinical, LLC —Nottingham
- Full-time
- Customer service
- Bachelor's degree
- IT
Quick apply
Technical Lead - Device Management
Managed Services —Nottingham
- Full-time
- Analysis skills
- Mentoring
- Scripting
- Free parking
Quick apply

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Customer & Sales Support Team Leader

Keystone Group -
Swadlincote

Apply Now

Job details

Full-time
6 days ago

Qualifications

CRM software
Sales support
Microsoft Excel
Customer service
Microsoft Office
Continuous improvement
Organisational skills
Relationship management
IT
Leadership
Communication skills

Full job description

Join Keystone Lintels!

At Keystone Lintels, we're proud to be the UK's leading lintel manufacturer, delivering innovative construction solutions backed by exceptional customer service. As our business continues to grow, we're looking for an experienced and motivated Customer & Sales Support Team Leader to help drive performance, develop our people, and ensure we continue to provide an outstanding customer experience.

If you're passionate about leading teams, improving processes, and putting customers first, we'd love to hear from you.

The Role

As Customer & Sales Support Team Leader, you'll support the Customer & Sales Support Manager in the day-to-day leadership and development of the Customer Support and Sales Support teams. You'll play a key role in ensuring project pipelines, lead management, quotation processing, and customer service standards are delivered efficiently while helping the team achieve productivity and performance targets.

This is an excellent opportunity for someone with strong leadership skills, a customer-focused mindset, and experience working within a fast-paced sales support or customer service environment.

Key Responsibilities

Support the Customer & Sales Support Manager with the daily management and development of the Customer Support and Sales Support teams.
Lead, coach and develop team members through inductions, ongoing training and performance support.
Promote and champion a positive Health & Safety culture, ensuring all team members understand and follow company procedures.
Monitor the quality and accuracy of leads logged within Keylink.
Ensure lead, quotation and customer data is recorded accurately and within agreed timescales.
Manage customer enquiries, ensuring prompt, professional and effective resolution.
Foster a customer-first culture, delivering exceptional service to both internal and external customers.
Coordinate requests and communication between internal departments and external sales teams.
Produce reports for key customers and senior management.
Support the Sales Support Manager with departmental administration and reporting.
Maintain effective communication across departments to ensure seamless customer service.
Provide cover across team functions when required.
In the absence of the Customer & Sales Support Manager, oversee team performance and day-to-day operations.
Ensure departmental objectives align with wider regional and company goals.
Undertake any other duties appropriate to the role and within your capability.

About You

We're looking for someone who brings:

Previous experience in a Team Leader or Supervisory role within Customer Service, Sales Support or a similar environment.
Excellent leadership, coaching and people development skills.
Outstanding customer service and relationship management abilities.
Strong organisational skills with excellent attention to detail.
Confidence managing workloads, priorities and deadlines in a fast-paced environment.
Excellent communication skills with the ability to build effective relationships across departments.
Experience using CRM systems.
IT skills, including Microsoft Office, particularly Excel.
A proactive approach with excellent problem-solving and decision-making skills.
A commitment to continuous improvement and delivering high-quality results.

If you're ready to take the next step in your leadership career and help shape an exceptional customer and sales support function, we'd love to hear from you.

Part of Keystone Group, Keystone Lintels is a market leading manufacturer of steel lintels. Founded in 1989, it is now a multisite manufacturing operation with locations in Swadlincote (South Derbyshire) and Cookstown (N. Ireland) to service both UK and Irish construction markets. It’s extensive and growing range of Hi-therm+ lintels, standard and special steel lintels, Brickslip lintels and windposts is award winning and celebrated throughout the industry.

Why join us? Click here to find out more.

Apply Now

Refine Your Search

customer service team lead jobs in swarkestone, dby

Customer & Sales Support Team Leader

Customer Enquiry (TEAM LEADER)

Complaints Resolution Lead

Team Leader

New Business Sales / Lead Generator

Customer Support Team Leader & Account Manager

Administration Team Leader (Radiology)

Programme Delivery Lead

Solution Lead - Cloud & AI

Service Desk Team Manager

Operations Lead

Client Operations Lead - Nottingham

Section Lead

Claims Team Leader - Third Party Property Damage

Managed Services Team Leader

Operations Team Leader - Security (6 month FTC) - Highcross Leicester

LGV Team Manager

Lead Online Manager

RTSM Study Project Lead - Level 1

Technical Lead - Device Management

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