Social housing Work, Jobs in Sway, Ham (with Salaries)

Customer Services Officer (Housing)
New Forest District Council —Lyndhurst
- £27,939 - £30,372 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
14d
Supported Housing Officer
SNG (Sovereign Network Group) —Hurn
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- Communication skills
4d
Supported Housing Officer
Portsmouth City Council —Portsmouth
- £32,061 - £36,363 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
4d
Coordinator - Lettings
SNG (Sovereign Network Group) —Hurn
- £25,936 - £30,000 a year
- Part-time
- Customer service
- Administrative experience
- Organisational skills
7d
Area Manager
Places for People —Eastleigh
- £45,000 a year
- Leadership
- Annual leave
- Employee discount
Deputy Housing and Homelessness Manager
Eastleigh Borough Council —Eastleigh
- £50,782 a year
- Full-time
- Supervising experience
- Organisational skills
- Leadership
- Annual leave
- Employee discount
Substance Misuse Recovery Worker
The Society of St James —Portsmouth
- £26,986 - £30,561 an hour
- Weekend availability
- IT
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
1d
Trainee Recovery Worker
The Society of St James —Southampton
- £25,947 - £27,780 an hour
- Weekend availability
- Health & wellbeing programme
- Annual leave
Quick apply
13d
Lead Employment Specialist (Permanent, Full Time, - £33,502 - 35,016 per annum) Southeast Dorset and BCP
Bournemouth Churches Housing Association —Bournemouth
- £33,502 - £35,016 a year
- Full-time
- Supervising experience
- Leadership
Quick apply
14d
Recovery Worker
The Society of St James —Southampton
- £26,986 - £30,561 an hour
- Weekend availability
- Health & wellbeing programme
- Annual leave
Quick apply
13d
Housing Customer Service Officer
Real People Solutions —Lyndhurst
- From £14.48 an hour
- Full-time
- Hybrid work
- Customer service
Quick apply
22h
Housing Management Assistant
Two Saints —Southampton
- £27,955 - £28,458 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
12d
Housing First Worker
Two Saints —Southampton
- £25,974 - £26,474 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
12d
Accommodation Based Support Worker - Part time
The Society of St James —Southampton
- £25,947 - £26,305 a year
- Full-time
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
13d
Outreach Support Worker; Young People (37.5 hours per week, £25,029 per annum, permanent)
Bournemouth Churches Housing Association —Bournemouth
- £25,029 a year
- Full-time
Quick apply
14d
Homeless Support Worker
The Society of St James —Southampton
- £29,453 a year
- Full-time
- IT
- Time management
- Health & wellbeing programme
- Annual leave
Quick apply
22h
Community Support Worker
Two Saints —Eastleigh
- £25,974 - £26,474 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Resident Liaison Officer
Wates —Winchester
- Customer service
- Communication skills
Lead Service Coordinator - Young People (Permanent, 37.5 hours per week; 28760.06 - 30051.74 per annum)
Bournemouth Churches Housing Association —Poole
- Full-time
- Communication skills
Quick apply
14d
Team Leader
Two Saints —Portsmouth
- £16,981 - £17,985 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
1d

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Customer Services Officer (Housing)

New Forest District Council -
Lyndhurst

Apply Now

Job details

Part-time
£27,939 - £30,372 a year
14 days ago

Benefits

Company pension
Employee assistance programme
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Administrative experience
Organisational skills
Communication skills

Full job description

Salary

27,939 - £30,372 p£er annum (pro rata)

Contractual hours

Basis

Part time

Region

South

Job category/type

Administration

Date posted

07/07/2026

Do you enjoy providing excellent customer service?

The Housing Resident Services dedicated Housing Support Hub is the first point of contact for our Housing residents for a range of Housing related issues. As part of a friendly and professional team you will be responsible for handling a wide range of calls from our residents, whilst supporting the wider Housing teams.

Enquiries are predominantly received by phone but also email and web contact, as well as from other departments within the Council. Team members are expected to have a good all-round knowledge of the service area(s) to be able to advise customers accordingly and ideally resolve as many enquiries as possible without the need to refer on to other departments.

In addition to call handling, functions include processing reactive maintenance requests, answering queries relating to Estate Management and other tenancy issues, taking payments for rent and dealing with rent arrears.

Looking for a challenge?

This is a challenging and diverse role that requires great ICT skills and the ability to quickly learn new systems. This is essential together with excellent communication skills in order to effectively liaise with residents, colleagues and other departments on a daily basis and manage sometimes challenging and upsetting calls. You will also possess very good organisational skills with the ability to prioritise different work activities to meet changing deadlines in a busy contact centre environment.

Hours:

This is a part time role for 24 hours per week.

Monday: 08:30 to 17:15 (8.25 hours with 30 minutes unpaid break)

Tuesday: 08.45 -17.15 (8 with 30 minutes unpaid break)

Friday: 08:30 to16:45 (7.75 30 minutes unpaid break)

The hours for this role are fixed as listed above. Due to the position being customer-facing and aligned with our telephone operating hours, there is no availability for flexible working.

What’s in it for you?

Benefits include:

£27,939 - £30,372 per annum (pro rata) Appointment will typically be made at the bottom of the scale. (Pay award pending).
23 –24 days leave (pro rata) plus an additional 5 days for 5 years local authority continuous service.
Local Government pension scheme
Employee Assistance Programme (free 24 hour legal, financial and personal advice for employees).
On site parking
Hybrid working (50% of hours office based).
24 Hours per week (Set hours)

About you

Although no formal qualification is required the successful candidate must have excellent Customer Service skills and telephone manner along with strong administrative skills. Experience of working in a similar Customer focused environment is essential.

Candidates should possess very good ICT skills in a range of software such as Microsoft Word, Outlook and Excel, and a knowledge of specialist software (such as CRM, Orchard, and Unit 4 Business World etc) would be an advantage. As the Council continue to work on develop our technology, systems and resource to meet the changing need of our residents a willingness and ability to adapt to ever changing technology is also important.

Please note, this post will be subject to a Basic DBS check.

About us

New Forest District Council directly manages over 5000 Council homes and provides both planned, cyclical and responsive maintenance and repairs service to our tenants through a large team of highly skilled trades people.

As one of the largest districts in the country, with 6 towns and a close relationship with neighbouring conurbations, the New Forest provides a supportive environment in which everyone who works for us can help drive our aims.

We believe that all our employees make a valuable contribution to the work of the council and that’s why we encourage a trusting and open culture where each employee is supported and respected equally. We also recognise the value of a highly motivated and engaged workforce, and we actively promote a good work/life balance.

If you're ambitious and passionate, are driven to deliver, and want to be part of our team, we welcome your application.

After reading the job description of what the role will involve, you feel you would like an informal chat about the role, please contact Emily Berry on 02380 285222.

Closing date: 23rd July

Estimated Interview Date: 12th August

Apply Now

Refine Your Search

social housing jobs in sway, ham

Customer Services Officer (Housing)

Supported Housing Officer

Supported Housing Officer

Coordinator - Lettings

Area Manager

Deputy Housing and Homelessness Manager

Substance Misuse Recovery Worker

Trainee Recovery Worker

Lead Employment Specialist (Permanent, Full Time, - £33,502 - 35,016 per annum) Southeast Dorset and BCP

Recovery Worker

Housing Customer Service Officer

Housing Management Assistant

Housing First Worker

Accommodation Based Support Worker - Part time

Outreach Support Worker; Young People (37.5 hours per week, £25,029 per annum, permanent)

Homeless Support Worker

Community Support Worker

Resident Liaison Officer

Lead Service Coordinator - Young People (Permanent, 37.5 hours per week; 28760.06 - 30051.74 per annum)

Team Leader

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