Customer solutions specialist Work, Jobs in Swindon, Eng (with Salaries)

Customer Solutions Specialist
Detertech —Swindon
- £33,000 - £38,000 a year
- Full-time
- Writing skills
- Continuous improvement
- Communication skills
Quick apply
12d
Customer Development Specialist
Parts Town UK and REPA —Cirencester
- £30,000 - £35,000 a year
- Full-time
- Business development
- In-person
- Communication skills
Quick apply
3d
Sales Advisor
Imagine Cruising —Royal Wootton Bassett
- Weekend availability
- Sales
- Computer literacy
- Computer skills
- Free parking
Quick apply
4d
Customer Success Specialist
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
Snr Customer Care & Resolutions Specialist
MillerKnoll —Melksham
- Full-time
- CRM software
- Continuous improvement
- Organisational skills
Field Sales Executive
Evri —Swindon
- Up to £40,000 a year
- Full-time
- Salesforce
- Business development
9d
General Manager - UK
Infopro Digital Services Limited —Swindon
- Full-time
- Hybrid work
- Business development
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
3d
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Hartshill
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
Sales & Projects Manager
Timberpride Ltd —Tetbury
- £35,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
9d
Accounts Receivable Specialist EMEA (12MFTC)
Britax Excelsior Limited —Andover
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
Assistant Branch Manager
STARK Group —Swindon
- Full-time
- Customer service
- Forklift
- Supervising experience
- Employee discount
- Referral programme
Insurance Consultant
Jensten Group —Swindon
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
6d
Trade Compliance Senior Specialist
Vodafone —Newbury
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
Full Time Supervisor, Tommy Hilfiger - Swindon
Tommy Hilfiger —Swindon
- Full-time
- Customer service
- Supervising experience
- Conflict management
Account Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Hartshill
- Full-time
- In-person
- Communication skills
Quick apply
Internal Sales Executive
KERRIDGE COMMERCIAL SYSTEMS CORP —Hartshill
- Full-time
- Business development
- Communication skills
Quick apply
Senior Ecommerce Implementation Consultant
KERRIDGE COMMERCIAL SYSTEMS CORP —Hartshill
- Full-time
- ERP systems
- Continuous improvement
- Mentoring
Quick apply
12d
Customer Case Handler
Wessex Water —Trowbridge
- Communication skills
- Time management
4d
Contract & Business Specialist
BT —Chippenham
- Analysis skills
- Contracts
- In-person
- Annual leave
4d
VodafoneThree - Tooling Specialist
Vodafone —Newbury
- Full-time
- Hybrid work
- Employee discount
13d

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Customer Solutions Specialist

Detertech -
Swindon

Quick apply

Job details

Full-time
£33,000 - £38,000 a year
12 days ago

Qualifications

Sales support
Stakeholder collaboration
Client engagement
Stakeholder liaison
Writing skills
Internal department liaison
Continuous improvement
Customer relationship management
Relationship management
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills

Full job description

Description

The Customer Solution Specialist is integral to delivering a superior and professional customer experience across DeterTech’s customer base. As the face of the organisation in advising on Customer Solutions, this role involves conducting detailed site surveys and post-incident assessments to ensure a comprehensive understanding of, and response to, customer needs.

Through robust customer engagement, technical evaluation, and collaboration with internal teams, the Customer Solution Specialist ensures that solutions are fit for purpose, customer satisfaction is maximised, and service quality is consistently maintained at a high standard.

Key Responsibilities

Site Surveys & Assessments

Conduct comprehensive on-site and off-site surveys for customers, assessing requirements and identifying appropriate solutions.
Attend customer sites following break-ins or incidents to evaluate existing measures and recommend improvements.
Ensure all surveys and assessments are completed to a consistently high standard.

Quotations

Prepare and issue quotations following customer surveys, converting quotes into orders where possible.
Raise SmartWater quotations, ensuring all documentation is accurate and complete.
Ensure pricing, orders, and customer details are processed in line with agreed procedures and commercial guidelines.
Support field-based sales colleagues and Operations by coordinating customer requirements.

Customer Experience & Relationship Management

Serve as the primary point of contact for customers during the establishment of Customer Solutions, providing a professional, reassuring, and customer-focused presence.
Build trust and rapport with customers through clear communication, reliability, and ownership of issues.
Take accountability for the customer experience throughout the survey and assessment process.
Ensure customer concerns are understood, managed, and appropriately escalated where required.

Collaboration & Service Delivery

Collaborate closely with Sales, Customer Success, Engineers and ARC teams to ensure customer needs are clearly communicated and solutions are effectively delivered.
Provide structured feedback to internal teams to support service improvement and solution design.
Facilitate a seamless handover between survey, installation, and ongoing service.

Documentation & Continuous Improvement

Maintain accurate and timely records of site visits, findings, and customer interactions.
Identify recurring issues or opportunities for improvement and share insights with relevant teams.
Contribute to enhancing consistency, quality, and efficiency across survey and assessment processes.

Skills, Knowledge & Expertise

Experience in a customer-facing role, ideally in a field-based or on-site environment.
Strong interpersonal and communication skills, with a clear commitment to excellent customer service.
Comfortable working independently, managing time effectively, and travelling to customer locations.
Detail-oriented with strong problem-solving skills and the ability to assess situations objectively.
Confident in representing DeterTech in customer environments with professionalism and credibility.
Collaborative mindset with the ability to work effectively across multiple internal teams.
Familiarity with security systems or related technology is desirable but not essential.
Proactive, reliable, and adaptable, with a strong sense of ownership and accountability.

Key Measures of Success

Customer Satisfaction: Positive customer feedback following surveys, follow-ups, and assessments.
Quality & Consistency: High standards maintained across all site surveys, quotes and customer interactions.
Issue Resolution: Effective identification and communication of risks, issues, and improvement opportunities.
Operational Alignment: Smooth collaboration and handover between field activity and internal teams.
Service Improvement: Meaningful insights contributed to enhancing customer solutions and overall service delivery.

About DeterTech

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

Quick apply

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