Head of customer experience Work, Jobs in Swindon, Eng (with Salaries)

Head of GNFR Procurement
Oak Furnitureland —Swindon
- £80,000 - £90,000 a year
- Full-time
- Presentation skills
- Contracts
- IT
- Free parking
- Employee assistance programme
Area Manager (Holiday Lettings) – Cotswolds, Somerset & Dorset
Classic Cottages —Cirencester
- £30,000 a year
- Full-time
- Hybrid work
- Business development
- Travel
- IT
- Profit sharing
- Health & wellbeing programme
Quick apply
Senior Customer Experience Manager
Novuna —Newbury
- £60,000 a year
- Full-time
- Hybrid work
- Team management
11d
Head of Purchasing and Supply Chain
BG Automotive Ltd —Swindon
- Full-time
- In-person
- Leadership
- Free parking
Quick apply
12d
Customer Service Team Manager
Oak Furnitureland —Swindon
- £34,437.32 a year
- Full-time
- Customer service
- Computer literacy
- Leadership
- Free parking
- Employee assistance programme
5d
Regional Head of Maintenance
Royal Mail Group —Swindon
- Full-time
- Maintenance
- Analysis skills
- Continuous improvement
- Annual leave
13d
Head of Service Delivery
UK Research and Innovation —Swindon
- £70,752 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Contracts
- Annual leave
- Employee assistance programme
7d
Regional Wholesale Manager
Rave Coffee —Cirencester
- £30,000 - £40,000 a year
- Full-time
- Management
- Sales
- Salesforce
- Free parking
- Employee discount
Quick apply
Assistant Manager, Kurt Geiger, Swindon Outlet
Kurt Geiger —Swindon
- Full-time
- Sales
- Retail management
- Leadership
- Employee discount
Quick apply
Service Colleague (Food Services)
ASDA —Swindon
- £13.10 an hour
- Part-time
- Food service
- Communication skills
- Employee assistance programme
- Employee discount
6d
Working Together Coproduction Lead
Swindon Borough Council —Swindon
- £46,142 a year
- Full-time
- Hybrid work
- English
- Travel
Quick apply
8d
Sales Administrator
Aqualeak Detection Ltd —Corsham
- £25,000 a year
- Full-time
- Administrative experience
- In-person
- Free parking
- Profit sharing
Quick apply
13d
Team Manager - Adult Community Team
Swindon Borough Council —Swindon
- £63,837 a year
- Full-time
- English
Quick apply
Property Manager
LRG —Swindon
- £27,500 a year
- Monday to Friday
- Hybrid work
- Organisational skills
- Communication skills
- Time management
- Employee discount
Quick apply
Deputy Director Commercial Software & Cloud Services
Government Commercial Function —Corsham
- £101,000 - £131,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- AI
8d
SENIOR TECHNICAL PRODUCER
First Sight Media Ltd —Carterton
- £37,000 - £42,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Up to 50% travel
- Health & wellbeing programme
- Sick pay
Quick apply
13d
Caretaker
Pinnacle Group —Swindon
- £25,387.44 a year
- Full-time
- Carpentry
- Customer service
- Plumbing
- Annual leave
- Employee assistance programme
Quick apply
Retail Protection Delivery Consultant
Zurich Insurance —Swindon
- Full-time
- Hybrid work
- Travel
- Financial services
- Communication skills
- Flexible schedule
Project Manager (Engineering)
Huber Technology —Chippenham
- £55,000 - £60,000 a year
- Full-time
- Project management
- Travel
- Contracts
- Life insurance
- Sick pay
Quick apply
Finance Assistant
Gensmile Dental Care Ltd —Swindon
- From £26,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Organisational skills
- Free parking
- Annual leave
Quick apply
4d

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Head of GNFR Procurement

Oak Furnitureland -
Swindon

Apply Now

Job details

Full-time
£80,000 - £90,000 a year

Benefits

Free parking
Company pension
Employee assistance programme
Employee discount
Life insurance
On-site parking

Qualifications

Procurement
Logistics
Presentation skills
Contracts
IT
Negotiation

Full job description

ROLE PURPOSE

Reporting to the Chief Financial Officer, the Head of GNFR Procurement is a new, strategic, autonomous role designed to identify and execute value-driven opportunities across the company’s Goods Not For Resale (GNFR) expenditure. As a standalone Head of Department, you will have sole responsibility for the end-to-end contract lifecycle, focusing on securing significant cost savings and service improvements, initially within Logistics and IT categories

CORE RESPONSIBILITIES

Contract Negotiation & Commercial Strategy: Lead the negotiation of key contracts to deliver enhanced commercial terms, cost savings, and/or improved service levels.
Performance Frameworks: Ensure all contracts include robust, relevant Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to drive supplier accountability.
Must be highly proficient in drafting, structuring and negotiating complex supplier contracts.
Risk Management & Exit Strategy: Guarantee that every contract contains "clean" exit clauses, providing the business with the flexibility to terminate should service standards fall below expectations.
Contract Governance: Design and maintain a comprehensive contracts database to track values, identify risks/opportunities, and provide visibility on critical negotiation timelines (start and finish dates). Plan and implement any other relevant procurement governance that is required.
Cross-Functional Collaboration: Act as a strategic partner to the Legal Counsel and all functional heads across the business to ensure procurement activities align with operational and legal requirements.
Financial Impact: Secure a minimum of £500k p.a. in savings during the first year, with a long-term target of £1m+ p.a.

SKILLS AND EXPERIENCE

MCIPS (or equivalent) Qualified procurement professional.
Previous experience (10+ years) in a similar role, with extensive GNFR procurement experience, ideally within Logistics and IT.
Self-Starter: Highly driven and capable of working independently without a supporting team.
Commercial Acumen: Deep understanding of contract law and commercial levers to drive savings.
Category Expertise: Proven experience managing GNFR contracts, with a specific focus on Logistics and IT sectors.
Influencing Skills: Ability to build strong relationships with internal stakeholders and external vendors to achieve business objectives.
Diplomatic
Customer centric focus
Ability to influence without direct authority
Strong commercial awareness, understanding financial impacts of any issues or opportunities.
Resilience: Ability to prioritise conflicting demands in a fast-paced, results-driven environment.
Confident in presenting to all levels within the business including Executive/ Board level.

BENEFITS

Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation
Group Income Protection (GIP) - Cover in the event that you are unable to work due to an accident or long-term illness.
Group Life Insurance (GDIS) - The Company provides Life Insurance cover of three times your basic salary.
25 days holiday per year plus bank holidays
Birthday: an additional day off for you to celebrate your birthday
Hybrid working
Pension: 5% basic salary employer contribution with 4% employee contribution
Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services
My Rewards Programme: offers discounts on everything from restaurants and supermarkets, to entertainment and holidays
Free on-site parking

Apply Now

Refine Your Search

head of customer experience jobs in swindon, eng

Head of GNFR Procurement

Area Manager (Holiday Lettings) – Cotswolds, Somerset & Dorset

Senior Customer Experience Manager

Head of Purchasing and Supply Chain

Customer Service Team Manager

Regional Head of Maintenance

Head of Service Delivery

Regional Wholesale Manager

Assistant Manager, Kurt Geiger, Swindon Outlet

Service Colleague (Food Services)

Working Together Coproduction Lead

Sales Administrator

Team Manager - Adult Community Team

Property Manager

Deputy Director Commercial Software & Cloud Services

SENIOR TECHNICAL PRODUCER

Caretaker

Retail Protection Delivery Consultant

Project Manager (Engineering)

Finance Assistant

I want to receive the latest job alerts for head of customer experience in swindon, eng

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