Service advisor Work, Jobs in Swindon, Eng (with Salaries)

Client Service Advisor
Metric Group Ltd —Swindon
- £26,403.49 a year
- Full-time
- CRM software
- English
- Conflict management
- Free parking
- Store discount
Quick apply
7d
Automotive Service Advisor
Baylis Automotive —Cirencester
- Up to £35,000 a year
- Full-time
- In-person
- Store discount
- Annual leave
Quick apply
Service Advisor (Automotive) Renault
Fish Brothers (Swindon) Ltd —Swindon
- £29,500 a year
- Overtime
- Customer service
- Organisational skills
- In-person
- Life insurance
Quick apply
Service Advisor
Sytner —Swindon
- Employee discount
Customer Service Advisor
Howard Tenens Logistics —Swindon
- Full-time
- Microsoft Word
- Computer literacy
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
4d
Customer Service Adviser
English Heritage —Swindon
- From £24,852 a year
- Call to connect
- Hybrid work
- Computer literacy
- Computer skills
- In-person
- Employee discount
- Flexible schedule
15h
Customer Service Advisor - Part-Time Evening/Weekends
ZPos —Swindon
- £13.33 an hour
- Overtime
- Computer literacy
- Writing skills
- Computer skills
- Free parking
- Annual leave
Quick apply
5d
Customer Services Advisor
Oak Furnitureland —Swindon
- £26,436.80 a year
- Full-time
- Microsoft Word
- Communication skills
- Free parking
- Employee assistance programme
6d
Customer Service Advisor (Metering)
Ecotricity —Stroud
- £25,550 a year
- Full-time
- Hybrid work
- Computer literacy
- Salesforce
- Microsoft Office
- Free parking
- Store discount
Quick apply
13d
Specialist Service Consultant
Nationwide Building Society —Swindon
- From £27,500 a year
- Full-time
- Travel
- Organisational skills
- Financial services
13d
Service Support Advisor
UK Atomic Energy Authority —Culham
- £32,903 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Analytics
- Annual leave
Quick apply
6d
Service Advisor - Nissan Trowbridge
Platinum Motor Group —Trowbridge
- Up to £32,000 a year
- Overtime
- Customer service
- Data entry
- In-person
- Free parking
- Store discount
Quick apply
Service Advisor - FCA
Johnsons Cars —Swindon
- £28,000 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Employee discount
Service Advisor
Marshall Motor Group —Abingdon
- £33,733 a year
- Front desk
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Service Advisor
Hachette —Didcot
- Full-time
- Hybrid work
- Continuous improvement
- Free parking
- Employee assistance programme
Customer Service Advisor
Capita —Upavon
- £25,155 a month
- Full-time
- Recruiting
- Free parking
Customer Service Advisor
Test Valley Borough Council —Andover
- £27,424.56 - £29,056.08 a year
- Temporary
- Bilingual
- Customer service
- English
Quick apply
6d
Customer Service Advisor
Soha Housing Limited —Didcot
- £30,518 a year
- Full-time
- Microsoft Word
- Computer literacy
- Communication skills
Quick apply
3d
Service Advisor
Riverside Consultancy —Westbury
- £29,000 a year
- Full-time
- Customer service
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
1d
Service Advisor
Snows Group —Newbury
- £27,000 - £36,000 a year
- Full-time
- Computer literacy
- Computer skills
- Employee assistance programme
- Referral programme
Quick apply

I want to receive the latest job alerts for service advisor in swindon, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service advisor jobs near swindon, eng

Client Service Advisor

Metric Group Ltd
Swindon

Quick apply

Job details

Full-time
£26,403.49 a year
7 days ago

Benefits

Free parking
Casual dress
Store discount
Health & wellbeing programme
Cycle to work scheme
Discounted or free food
Company pension
Employee discount
Bereavement leave
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Case record updates
Internal department liaison
English
Microsoft Office Suite
Conflict management
Technical writing
Customer support
Customer interaction
Interpersonal troubleshooting
Help desk

Full job description

Basic Function
Summary of Job Role:

The Client Services Advisor (CSA) is responsible for delivering a high-quality, first-point-of-contact service to Metric customers across all communication channels, including telephone and email. The role focuses on ownership and resolution of customer enquiries, proactive communication, and effective administration in line with agreed service levels.

The CSA plays a critical role in maintaining strong client relationships, ensuring issues are resolved efficiently, and supporting the wider Service team to minimise downtime, reduce unnecessary engineer call-outs, and enhance overall customer satisfaction.

Responsibilities

Act as the first point of contact for customers via phone and email, delivering professional and friendly service at all times.
Answer inbound calls promptly and in line with service standards.
Respond to customer emails within agreed response times, clearly communicating actions and expected timescales.
Take full ownership of customer enquiries, managing issues through to resolution wherever possible.
Triage incoming calls and emails effectively to understand the nature, urgency, and impact of each issue.
Apply appropriate prioritisation based on service impact, customer type, and contractual SLAs.
Aim to resolve customer issues at first point of contact wherever within role capability, minimising unnecessary hand-offs to other teams.
Provide first-line support across Metric equipment and systems following training.
Accurately log, update, and manage customer cases using CRM and internal systems.
Proactively keep customers informed of progress, including delays or changes to expected outcomes.
Liaise effectively with internal teams, including engineers, service delivery, and management, to ensure timely resolution.
Escalate issues appropriately where required, providing clear and detailed information, only after all first-line resolution options have been reasonably explored.
Ensure escalations are well-documented, including troubleshooting steps already taken, to enable efficient onward resolution.
Support the Client Service Team Leader with additional duties and administrative tasks as required.
Maintain strict compliance with confidentiality, GDPR, cyber security, and information security policies.
Actively identify recurring issues, inefficiencies, or trends in customer enquiries and raise improvement opportunities to the Team Leader.
Contribute to the development, review, and maintenance of client service procedures, work instructions, and knowledge base articles.

Required Competency and Behaviours

Proven experience in a client service, customer service, customer success, or accoount management environment.
Excellent verbal and written communicaiton skills.
Ability to problem solve and manage conflict calmly and effectively.
Strong customer focused mindset with a Right First Time approach.
Confident and professional when dealing with customers at all levels.
High level of accuracy and attention to detail.
Ability to prioritise and manage multiple tasks in a fast paced environment.
Comfortable working both independently and as part of a diverse team.
Willingness to learn new systems processes and first line technical knowledge.
Proficient in CRM systems and Microsoft Office applications (Word, Excel, Outlook).
Ability to work effectively under pressure while maintaining professionalism.
Experience within the parking management or related industry is desirable but not essential.

Job Type: Full-time

Pay: £26,403.49 per year

Benefits:

Bereavement leave
Casual dress
Company pension
Cycle to work scheme
Discounted or free food
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Referral programme
Sick pay
Store discount

Application question(s):

Must be prepared to work in Metric House
Eligible to work in the UK

Language:

English (preferred)

Work Location: In person

Quick apply

Refine Your Search

service advisor jobs in swindon, eng

Client Service Advisor

Automotive Service Advisor

Service Advisor (Automotive) Renault

Service Advisor

Customer Service Advisor

Customer Service Adviser

Customer Service Advisor - Part-Time Evening/Weekends

Customer Services Advisor

Customer Service Advisor (Metering)

Specialist Service Consultant

Service Support Advisor

Service Advisor - Nissan Trowbridge

Service Advisor - FCA

Service Advisor

Customer Service Advisor

Customer Service Advisor

Customer Service Advisor

Customer Service Advisor

Service Advisor

Service Advisor

I want to receive the latest job alerts for service advisor in swindon, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected