Client experience manager Work, Jobs in Swindon, Wil (with Salaries)

Soft Services Manager
Pinnacle Group —Swindon
- £45,000 - £48,000 a year
- Analysis skills
- Continuous improvement
- Budgeting
- Annual leave
- Employee assistance programme
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Swindon
- £3,800 a month
- Full-time
- Sales
Quick apply
Client Relationship Manager (Part Time)
J Finance Ltd —Newbury
- £10,000 - £15,000 a year
- Part-time
- Hybrid work
- Computer literacy
- Administrative experience
- Organisational skills
- Work from home
- Life insurance
Quick apply
23h
Hard FM Manager
Pinnacle Group —Swindon
- £60,000 a year
- Team management
- Quality control
- Annual leave
- Employee assistance programme
Quick apply
Operations Support and Governance Coordinator
Arcus FM —Cirencester
- Up to £27,535 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Annual leave
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Swindon
- £3,800 a month
- Full-time
Quick apply
Receptionist
Figflex Offices —Swindon
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
- Referral programme
- Sick pay
Quick apply
6d
Property Manager
Belvoir Newbury —Newbury
- £40,000 - £42,000 a year
- Full-time
- Microsoft Office
- Driving
- In-person
- Annual leave
Quick apply
6d
Senior Manager FOS Complaints
St. James's Place —Cirencester
- Analysis skills
- Team management
- Leadership
- Annual leave
14d
Assistant Conference & Events Operations Manager
De Vere Cotswold Water Park —South Cerney
- £30,257 a year
- Weekend availability
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
Depot Manager
Driveline Emissions Technologies —Swindon
- £32,000 - £35,000 a year
- Full-time
- Microsoft Word
- Management
- Customer service
Quick apply
Customer Relations, E-commerce & Studio Manager
Shibumi —Stroud
- £30,000 - £34,000 a year
- Part-time
- Management
- Merchandising
- Supervising experience
- Free parking
- Employee discount
Quick apply
8d
Executive Assistant & Agendy Coordinator
Pepper & Seed Ltd —Corsham
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- CRM software
- Hospitality
- Google Suite
- Work from home
Quick apply
General Manager
Aramark —Swindon
- Up to £44,000 a year
- Weekend availability
- Sales
- Customer service
- Merchandising
- Employee discount
Events Executive (Corporate Event Management)
Parallel Blue Global —Stroud
- Full-time
- CRM software
- Business development
- Travel
- Free parking
- Work from home
Quick apply
Operations Manager - Homecare Branch
Rigby Recruitment —Wantage
- £45,000 - £50,000 a year
- Full-time
- Business development
- Team management
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Project Manager
elix sourcing solutions —Tetbury
- £35,000 - £45,000 a year
- Continuous improvement
- Organisational skills
- Communication skills
- Employee assistance programme
Business Development & Sales Manager - International (all genders)
SKD SE —Swindon
- Full-time
- Remote
- Sales
- English
- Business development
Events & Reservations Manager
Donnington & Co —Newbury
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Project Administrator
IPSUM —Chippenham
- Full-time
- Databases
- Administrative experience
- Communication skills
- Annual leave
Quick apply
11d

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Soft Services Manager

Pinnacle Group -
Swindon

Quick apply

Job details

£45,000 - £48,000 a year

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Contract management
Client engagement
Stakeholder liaison
Facilities management
Performance management
Health and safety inspection
Profit & loss
Analysis skills
Continuous improvement
Budgeting
Financial management
Safety compliance inspections
Team motivation leadership
Rota coordination

Full job description

Job Introduction

Pinnacle Group are looking for an experienced Soft Services Manager to join our Total Facilities Management division. You will be responsible for ensuring all soft services are delivered across seven school sites based in North Swindon to a consistently high standard, on time and within budget, while leading an experience FM team, managing recruitment and training, monitoring performance, managing budgets and ensuring full health and safety compliance. Building strong relationships with clients and key stakeholders will be key to maintaining service quality and driving operational excellence.

The ideal candidate will have proven experience managing soft services contracts within the facilities management sector, with a strong focus on service quality and client satisfaction. You will demonstrate effective financial control, strong analytical and reporting skills, and the ability to conduct audits, inspections and risk assessments while driving continuous improvement. If you are passionate about people, high-quality service delivery and creating clean, safe, welcoming environments, this role offers an exciting opportunity to make a meaningful impact.

Our Total Facilities Management team delivers integrated asset management and maintenance services across education, leisure, corporate, health and residential sectors.We focus on keeping facilities running smoothly, safely, and efficiently – helping our clients create spaces that work for everyone.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We’re Looking For

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

Conduct regular audits, inspections and risk assessments to maintain high operational standards.
Ensure all services meet contract specifications, KPIs and site-specific Health & Safety plans.
Lead, manage and support on-site teams, including overseeing recruitment, onboarding, training, rota planning and performance management.
Provide day to day supervision and motivation to Facilities managers, caretakers, and cleaning team, ensuring consistent service delivery across all sites.
Manage subcontractors, ensuring compliance, quality standards and safe working practices for catering, grounds and pest control.
Carry out site walkabouts and liaise with key stakeholders.
Assist in managing and monitoring the contract budget to ensure expenditure stays within agreed limits.
Ensure full compliance with health, safety and environmental legislation across all operations.
Respond to incidents, hazards and service issues promptly and implement corrective actions.
Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.

Key requirements:

Proven experience managing soft FM services, specifically cleaning, property maintenance, catering and grounds maintenance.
Strong people-management experience, including leading dispersed teams, supervising frontline staff, setting performance standards and supporting development.
Experience managing contracts of £1m or above, with strong commercial and operational oversight.
Strong budget management skills, including exposure to full profit and loss accountability.
Demonstrable experience delivering facilities management services across multi-site environments.
Solid knowledge of health & safety regulations, compliance standards and industry best practice.
Cleared Enhanced DBS
IOSH Managing Safely (or equivalent) is advantageous.

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers:

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

client experience manager jobs in swindon, wil

Soft Services Manager

JUNIOR SALES ADVISOR

Client Relationship Manager (Part Time)

Hard FM Manager

Operations Support and Governance Coordinator

JUNIOR SALES CONSULTANT

Receptionist

Property Manager

Senior Manager FOS Complaints

Assistant Conference & Events Operations Manager

Depot Manager

Customer Relations, E-commerce & Studio Manager

Executive Assistant & Agendy Coordinator

General Manager

Events Executive (Corporate Event Management)

Operations Manager - Homecare Branch

Project Manager

Business Development & Sales Manager - International (all genders)

Events & Reservations Manager

Project Administrator

I want to receive the latest job alerts for client experience manager in swindon, wil

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