Service desk support Work, Jobs in Swindon (with Salaries)

Service Desk Assistant
Workman Facilities Management Limited —Swindon
- £24,785 - £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Communication skills
- Health & wellbeing programme
- Gym membership
Quick apply
Front Desk Receptionist
Community Golf and Leisure Trust Ltd —Swindon
- £10.00 - £12.71 an hour
- 8 hour shift
- Hospitality
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
1h
SIA Guard - Swindon (SN3 4RY)
Magenta Security Services —Swindon
- £12.71 an hour
- Full-time
- English
- First Aid Certification
- In-person
Quick apply
Field Service Technician / Engineer - Swindon
nGeneration —Swindon
- £28,678 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Maintenance
- Annual leave
Quick apply
Service Desk Support Engineer
Fujitsu —Chippenham
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance programme
7d
Finance Analyst
UK SBS Ltd —Swindon
- £27,756 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Accounting
12d
2nd Line Service Desk Engineer
Our IT Services —Cirencester
- Up to £35,000 a year
- Full-time
- Azure
- Windows
- SQL
- Free parking
Quick apply
6h
IT Service Desk Apprentice
QA Apprenticeships —Swindon
- £18,000 a year
- 12 hour shift
- Software troubleshooting
- Customer service
- SharePoint
ITMS Second Line Technician
Onecom —Swindon
- Monday to Friday
- SharePoint
- In-person
- Communication skills
- Employee discount
Quick apply
Receptionist & Facilities Coordinator
Novuna —Trowbridge
- £18,000 a year
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
8d
Electrical Inspector
SSE —Swindon
- £30,684 - £36,666 a year
- Full-time
- Customer service
- Employee discount
23h
Technical Riding Inspector
Hitachi —Swindon
- £62,325 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Engineering
- Employee assistance programme
- Life insurance
Service Team Leader
Morrisons —Swindon
- Annual leave
- Employee discount
Quick apply
IT Support Technician
Custom Interconnect Ltd —Andover
- £26,450.92 a year
- Azure
- ERP systems
- Microsoft Office
Quick apply
Lead Driver
LOGISTEED UK Limited —Swindon
- £16.02 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Employee discount
Quick apply
Systems Support and Configuration Officer
Soha Housing Limited —Didcot
- £39,650 a year
- Full-time
- Customer service
- SharePoint
- IT
Quick apply
Technology Alignment Consultant (Field-based)
Our IT Services —Cirencester
- £30,000 - £35,000 a year
- Full-time
- Driving
- Travel
- IT
- Free parking
Quick apply
1d
Technical Material Support Specialist (Spanish speaker)
ATEXIS —Brize Norton
- Full-time
- Spanish
- Engineering
- Maintenance
Quick apply
9d
Care Navigator/ Dispenser
Avon Valley Practice —Salisbury
- £12.71 - £13.06 an hour
- Full-time
- Medication administration
- Patient care
- Free parking
- Health & wellbeing programme
Quick apply
14d
Integration Manager
Tekever —Swindon
- Day shift
- Engineering
- Assembly
- Continuous improvement
Quick apply

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Service Desk Assistant

Workman Facilities Management Limited
Swindon

Quick apply

Job details

Full-time
£24,785 - £26,000 a year

Benefits

Health & wellbeing programme
Cycle to work scheme
Gym membership
Life insurance
Referral programme

Qualifications

Customer service
Administrative experience
Communication skills

Full job description

About the role

The Service Desk is an integral part of our property and facilities management service. We provide our customers and tenants with a single point of contact for reporting their service issues.

The Service Desk Assistant will deal with a wide range of requests from customers, tenants and internal colleagues.

Providing excellent customer service, the Service Desk Assistant will log requests, liaise with contractors, provide updates and maintain accurate information on the Service Desk platforms.

What matters most in this role

Providing a friendly and professional service, working efficiently, prioritising customer, tenant and colleague requests, and following calls through to completion.

Our focus is to provide excellent customer service. It is important to be able to prioritise, to identify which requests are urgent and important and deal with those swiftly, while not losing sight of other requests and responsibilities.

Day to day, you’ll

You will be working as part of a busy team, dealing with email requests into a shared Inbox and answering the dedicated Service Desk telephone.
Providing the first point of contact for customer and tenant queries and concerns.
Handling incoming calls and manage outgoing calls.
Using Service Desk software platforms Planet and Dwellant to log call requests.
Liaising with wider team members to ensure the best resolution, consistent with the contract.
Liaising with relevant contractors in relation to all aspects of Service Desk requirements.
Responding to queries, amending data and following up tasks.
Working closely with Service Desk team members and wider Workman colleagues.

What we expect of you

A friendly, proactive and positive approach to the role.
Excellent and professional communication skills, an ability to remain focused, with a strong team working approach.
Prior experience in an administrative and customer service role, but in house training will be provided.

Our core belief

Great Workmanship starts with getting the fundamentals right.

Even though we're in the property business, we're all about the people.

Everything we do is built on collaboration, empowerment, autonomy, and integrity – not just words, but how we actually work.

Why Workman?

Hybrid working to offer you a great work life balance, with a minimum of three days in the office.
37.5 hours a week on a rota basis either an 8 am or 9 am start, and 4.30 pm or 5.30 pm finish.
Study support (where applicable)
Discretionary annual bonus and salary reviews.
Healthcare, life insurance & wellness programme.
Long service additional holidays, your birthday off and an extra day between Christmas and New Year.
Lifestyle benefits to suit you: gym membership, cycle to work, buy and sell holiday to name just a few.
Social events throughout the year including a firm wide Christmas party!
Generous referral bonus.

Quick apply

Refine Your Search

service desk support jobs in swindon

Service Desk Assistant

Front Desk Receptionist

SIA Guard - Swindon (SN3 4RY)

Field Service Technician / Engineer - Swindon

Service Desk Support Engineer

Finance Analyst

2nd Line Service Desk Engineer

IT Service Desk Apprentice

ITMS Second Line Technician

Receptionist & Facilities Coordinator

Electrical Inspector

Technical Riding Inspector

Service Team Leader

IT Support Technician

Lead Driver

Systems Support and Configuration Officer

Technology Alignment Consultant (Field-based)

Technical Material Support Specialist (Spanish speaker)

Care Navigator/ Dispenser

Integration Manager

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