Capture manager Work, Jobs in Tamworth, Sts (with Salaries)

Customer Onboarding & Transition Specialist
Focus Group —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- PMP
- Customer service
- Analysis skills
Quick apply
External Event Partner Co-ordinator - Campus Services - 107858 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Weekend availability
- University
- Organisational skills
- Computer skills
- Annual leave
- Sick pay
3d
Camera Car Driver
Leicestershire County Council —Leicester
- £13,979 a year
- Part-time
- Hybrid work
- School
- Flexible schedule
2d
Social Media & Content Manager – Head of Customer Attraction
Just Blinds —Cannock
- £29,000 - £33,000 a year
- Full-time
- Social media management
- In-person
- Analytics
- Free parking
Quick apply
2d
Logistics Support Manager
HealthNet Homecare —Swadlincote
- £37,440 a year
- Full-time
- Computer literacy
- Computer skills
- Training & development
- Employee assistance programme
- Employee discount
Case Worker 20 Hours per Week
BIRMINGHAM DISABILITY RESOURCE CENTRE —Birmingham
- £27,336.53 a year
- Full-time
- Microsoft Word
- Management
- Experience working with individuals with disabilities
Assistant Site Manager
Derby Moor Spencer Academy —Derby
- £32,578 - £34,811 a year
- Call to connect
- School
MSP Implementation & Service Delivery Manager
Busy Bees —Burntwood
- Up to £50,000 a year
- Full-time
- Recruiting
Event Planner
Hilton —Birmingham
- £28,922.40 a year
- Full-time
- Hotel
- Employee stock purchase plan
- Annual leave
12d
Assistant Project Manager (PMO)
WSP —Birmingham
- Part-time
- Hybrid work
- Microsoft Office
- Contracts
- SharePoint
- Flexitime
- Work from home
New Business Development Manager - iGaming Operators
MOOT —Stafford
- £60,000 a year
- Remote
- Salesforce
- Business development
- Travel
Responsible Business & Social Value Manager
Capsticks Solicitors LLP —Birmingham
- Full-time
- Hybrid work
- Project management
- Presentation skills
- Training & development
Quick apply
Marketing & Client Coordinator
Avantis Hardware —Rugeley
- £30,000 - £35,000 a year
- Full-time
- In-person
- Marketing
- Free parking
Quick apply
12d
Videographer & Editor
Especial Agency —City of Leicester
- £26,000 a year
- Part-time
- Hybrid work
- Organisational skills
- In-person
- Communication skills
Quick apply
Project Coordinator
School of Coding —Birmingham
- £28,000 - £33,000 a year
- CRM software
- Microsoft Outlook
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Through Life Support Programme Manager
ESCO Maritime Solutions —Rugeley
- Hybrid work
- PMP
- Engineering
- Continuous improvement
Quick apply
Delivery Support Coordinator
OneAdvanced —Birmingham
- Travel
- Communication skills
- Analytics
- Employee assistance programme
- Bereavement leave
8d
Communications Officer - Campus Services - 57342 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Full-time
- Marketing
- Hotel
- University
- Annual leave
- Sick pay
5d
Research Technician - Department of Cancer and Genomic Sciences - 107847 - Grade 4
University of Birmingham —Birmingham
- £27,546 - £29,171 a year
- Part-time
- Laboratory experience
- Research
- University
3d
Marketing Assistant
MMS Facilities Management —Redditch
- From £27,000 a year
- Part-time
- Marketing
- Social media management
- English
- Free parking
Quick apply
3d

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Customer Onboarding & Transition Specialist

Focus Group -
Birmingham

Quick apply

Job details

Full-time
£40,000 a year

Qualifications

Technical project or programme management experience
ITIL Certification
Driving Licence
Stakeholder collaboration
PMP
Customer service
Internal department liaison
Sonicwall
Analysis skills
Quality assurance
IT project management
Customer relationship management
Relationship management
ServiceNow
Customer interaction
Multidisciplinary collaboration
Document management systems
Project management experience
Communication skills
Time management
PRINCE2 Certification

Full job description

Customer Onboarding & Transition Specialist

Hybrid Working ideally from Shoreham-by-Sea Head Office

Potential to work from other offices: Exeter/Birmingham/Manchester

Some UK-wide customer travel expected

Salary £40,000 + Benefits

Own the journey that sets customers up for success

The first 90 days of a customer relationship are critical. We're looking for someone who can orchestrate seamless transitions for businesses moving their IT Managed Services to Focus Group – combining technical knowledge, project coordination, and genuine customer focus to ensure every onboarding is exceptional.

What you'll actually do

You'll be the person responsible for taking new customers from signed contract to fully integrated, confident service users. This isn't just project management or technical delivery – it's complete ownership of customer success during the most critical phase of their journey with us.

You'll lead end-to-end transitions from incumbent providers, building comprehensive onboarding plans, conducting project meetings (including onsite visits when needed), and ensuring every department plays their part at exactly the right time. You'll work directly with customers throughout the transition and their first 90 days, spotting risks early, facilitating their move to our portal and systems, and making sure any gaps identified by our support team get resolved quickly.

This role combines technical understanding with customer relationship management. You'll conduct documentation checks, work with engineers on technical onboarding components, define customer processes like joiner/leaver procedures and device build standards, and capture everything from renewal dates to automation opportunities. You'll also support discoveries during the later sales stages, helping set realistic expectations before transitions even begin.

When risks emerge during onboarding, you'll work with customers and sales teams to discuss them openly. When you spot upsell opportunities, you'll flag them to the right people. And throughout it all, you'll contribute to improving how we onboard customers across the board.

What you'll bring

You'll need:

Proven experience in IT Project Management, Technical Delivery, Service Desk Leadership, or Customer Success roles
Strong technical background with solid knowledge of M365, Azure, networking, and related technologies
Excellent written and verbal communication skills – you can explain technical concepts to non-technical stakeholders
Exceptional attention to detail and quality assurance capabilities
Strong analytical skills for identifying risks, opportunities, and process improvements
Full valid UK driving licence (for customer site visits)
Ability to manage and prioritize complex workloads based on competing customer requirements
Excellent time management with a punctual, responsible approach
Ability to work independently whilst maintaining collaborative relationships across departments
Genuine desire to expand your technical knowledge and customer service skills
Experience with documentation systems and process development

We'd love if you also have:

Relevant vendor certifications from Microsoft, Meraki, SonicWall, Aruba, or Cisco
Active Microsoft certifications such as AZ-305, MS-100, or MS-101
Experience with RMM, PSA, or managed service tools like Datto RMM, ServiceNow, IT Glue, or Rewst
ITIL Foundation or similar service management qualification
Project Management qualification such as Prince2 or PMP
Experience with automation platforms and workflow optimization

Where this could take you

This role opens clear progression paths into Service Delivery Management, Team Lead/Manager positions, Senior Project Management, Programme Management, or Technical Pre-Sales Consulting. We invest in people who get onboarding right – it's where lasting customer relationships begin.

About Focus Group

We're a UK-based managed service provider and Microsoft technology partner with around 1,300 colleagues, backed by HG Capital. We're growing rapidly, which means we're onboarding new customers regularly – and doing it exceptionally well matters enormously to our reputation and retention.

You'll join an operations function that values both technical competence and customer relationship skills, working closely with Technical Delivery, Service Operations, Sales, and Automation teams to deliver transitions that customers genuinely appreciate.

Ready to apply?

If you're someone who combines technical knowledge with project coordination skills and genuinely cares about customer success, we'd love to hear from you. Send us your CV along with a brief note about why this role interests you.

Quick apply

Refine Your Search

capture manager jobs in tamworth, sts

Customer Onboarding & Transition Specialist

External Event Partner Co-ordinator - Campus Services - 107858 - Grade 5

Camera Car Driver

Social Media & Content Manager – Head of Customer Attraction

Logistics Support Manager

Case Worker 20 Hours per Week

Assistant Site Manager

MSP Implementation & Service Delivery Manager

Event Planner

Assistant Project Manager (PMO)

New Business Development Manager - iGaming Operators

Responsible Business & Social Value Manager

Marketing & Client Coordinator

Videographer & Editor

Project Coordinator

Through Life Support Programme Manager

Delivery Support Coordinator

Communications Officer - Campus Services - 57342 - Grade 5

Research Technician - Department of Cancer and Genomic Sciences - 107847 - Grade 4

Marketing Assistant

I want to receive the latest job alerts for capture manager in tamworth, sts

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