Voids Work, Jobs in Tattenhall, Chs (with Salaries)

Complaints Handler - 12 month FTC
Chetwood Bank —Wrexham
- £29,870 a year
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Communication skills
Quick apply
Apprentice Electrician
Wrexham County Borough Council —Wrexham
- £25,583 - £25,989 a year
- Full-time
- Bilingual
- English
- IT
- Annual leave
- Employee assistance programme
5d
Electricians Qualifying Supervisor (QS)
ARPG Eco Ltd —Flintshire
- £46,000 a year
- Full-time
- First Aid Certification
- Driving
- Organisational skills
Quick apply
Resident Liaison
LIVINGWAY —Liverpool
- £27,000 - £32,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Health & wellbeing programme
Quick apply
Cleaner - Nights - Homelessness
Forum Housing Association —Chester
- £26,289.72 - £28,676.00 a year
- Full-time
- English
- Driving
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
6d
Maintenance and Voids Operative - Liverpool
Bedspace Resource Ltd —Liverpool
- £27,536.25 - £31,470.00 a year
- Maintenance
- Travel
- Mentoring
Senior Accounts Payable Assistant - Empty Homes
Torus —Liverpool
- £31,155 a year
- Full-time
- Data analysis skills
- Supervising experience
- Leadership
- Annual leave
- Employee assistance programme
2h
Director of Accounting and Finance Systems
Sinclair —Chester
- Hybrid work
- ERP systems
- Accounting
- Tax experience
Commercial Director Energy Based Devices - Central Europe
Sinclair —Chester
- Hybrid work
- Travel
- Leadership
Quantity Surveyor
Novus Property Solutions Ltd —Wrexham
- Monday to Friday
- Hybrid work
- Microsoft Office
- Travel
- IT
- Employee discount
Quick apply
11d
Apprentice Bricklayer
Wrexham County Borough Council —Wrexham
- £25,185 a year
- Full-time
- Bilingual
- English
- IT
- Annual leave
- Employee assistance programme
5d
Housing Management Worker Homelessness - Nights
Forum Housing Association —Oxton
- £26,289.72 - £29,663.52 a year
- Full-time
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
3d
Global Financial Controller
Sinclair —Chester
- Hybrid work
- Accounting
- Leadership
- Tax experience
Site Manager
Fortem Solutions Ltd —Chester
- Full-time
- Driving
- Construction experience
- Communication skills
- Annual leave
void property inspector
Gated Metro Limited —Warrington
- £12.71 - £13.50 an hour
- Part-time
- Maintenance
- Analysis skills
- In-person
- Flexitime
Quick apply
3h
Apprentice Painter and Decorator
Wrexham County Borough Council —Wrexham
- £25,185 a year
- Full-time
- Bilingual
- English
- IT
- Annual leave
- Employee assistance programme
5d
RETAIL ASSISTANT
Primark —Chester
- £13 an hour
- Weekend availability
- Communication skills
- Store discount
- Employee assistance programme
Global Finance & FP&A
Sinclair —Chester
- Hybrid work
- Business
- Accounting
Plasterer - Voids
HMS —Liverpool
- £31,533 a year
- Full-time
- Customer service
- Maintenance
- Plumbing
Multi Skilled Operative
Higher End Construction Ltd —St Helens
- £15.00 - £17.50 an hour
- Overtime
- Customer service
- Maintenance
- Driving
- Free parking
- Annual leave
Quick apply
11d

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Complaints Handler - 12 month FTC

Chetwood Bank -
Wrexham

Quick apply

Job details

Full-time
£29,870 a year

Benefits

Private dental insurance
Company pension

Qualifications

GCSE
Complaint handling
Analysis skills
Financial services
Communication skills
A Level

Full job description

Description

This is a 12 Month Fixed Term Contract
As a Complaints Handler, you will play a key role in delivering fair, timely, and customer-focused complaint resolutions while ensuring full compliance with FCA regulations and industry standards. You will investigate each case thoroughly by gathering evidence, engaging with customers and internal stakeholders. Beyond resolving individual complaints, you will contribute to continuous improvement by identifying trends and recommending enhancements to products, services and customer journeys. You will also manage complaints from initial receipt through to final resolution and help identify opportunities to improve the overall customer experience and complaint handling process.

Key Responsibilities

Manage customer complaints from initial contact through to resolution, conducting thorough investigations and ensuring all cases are handled fairly, efficiently, and in line with FCA regulations.
Apply sound judgement and effective problem-solving skills to assess information, determine appropriate outcomes.
Maintain accurate and up-to-date complaint records within the CRM system, ensuring compliance with record-keeping standards and regulatory requirements.
Identify root causes, analyse complaint trends, and recommend improvements to processes, systems and controls.
Review and respond to Financial Ombudsman Service (FOS) referrals, preparing comprehensive evidence packs and supporting documentation within agreed timescales.

Skills, Knowledge & Expertise

Recent experience handling customer complaints and complex cases within a regulated financial services environment.
Strong knowledge of financial products, including credit cards, consumer loans, savings accounts, and mortgages is advantageous.
Excellent written and verbal communication skills, with the ability to demonstrate empathy, build rapport, and deliver positive customer outcomes.
Strong analytical and problem solving skills, experience handling customer data and the ability to support vulnerable customers.
Knowledge of fraud investigations, collections processes, and Financial Ombudsman Service (FOS) cases is advantageous.
Minimum qualification of A-Levels (or equivalent), including GCSE English and Maths (Grade C/4 or above).

Job Benefits

Competitive salary
25 days holiday PLUS your BIRTHDAY off
Pension contribution with Royal London
Life Assurance
Private medical, dental and optical health insurance with Axa
Hybrid working
Free breakfast available

About Chetwood Bank

We’re a UK-based digital bank dedicated to getting the basics right and offering straightforward savings and mortgages

Data Protection

We anticipate that we will retain your data as part of the recruitment process for no longer than is necessary for the purpose for which it was collected unless we have sought your consent to keep your data for future suitable job vacancies.

Cifas
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

Chetwood Bank does not accept speculative or unsolicited CVs from Recruitment Agencies. Any unsolicited CVs received will be treated as the property of Chetwood Bank and Terms & Conditions associated with the use of such CVs will be considered null and void.

Quick apply

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voids jobs in tattenhall, chs

Complaints Handler - 12 month FTC

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