Customer service representative Work, Jobs in Telegraph Hill (with Salaries)

Client Services Coordinator - Healthcare
Hopscotch Children's Therapy Centre —London
- £29,000 - £34,000 a year
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
Quick apply
Customer Service & Operations Coordinator
Datta's Wholesale —Bromley
- From £26,436.80 a year
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
14d
Customer Experience Associate
KITH —London
- £14.42 an hour
- Part-time
- Customer service
- Communication skills
- Retail sales
Customer Service Assistant - Lewisham
The Co-operative Bank —Lewisham
- £26,950 a year
- Full-time
- Hospitality
- Customer service
- Computer literacy
Customer Care Associate
Financial Times —London
- £31,538 - £32,976 a year
- Full-time
- Hybrid work
- Customer service
- English
- Annual leave
Customer Support Specialist
Wellbeing Medical Group —London
- £25,000 - £28,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
Quick apply
Customer Relations Agent
Lapland UK —London
- £13.00 - £13.50 an hour
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Employee discount
Quick apply
Customer Service Representative
Orega —London
- £30,800 a year
- Full-time
- Microsoft Office
- In-person
- Referral programme
Quick apply
1d
Customer Care Administrator
Osprey Charging Network —London
- £28,000 - £30,000 a year
- Weekend availability
- Hybrid work
- Customer service
- Salesforce
- Continuous improvement
Quick apply
Customer Service Assistant - Lewisham
Coventry Building Society —Lewisham
- £26,950 a year
- Full-time
- Hospitality
- Customer service
- Computer literacy
Customer Service Assistant
Natoora Ltd —London
- Nights as needed
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Store discount
- Employee discount
Quick apply
9d
Customer Experience Associate (FinTech)
Acre Software —London
- Weekend availability
- Remote
- In-person
- Annual leave
- Flexible schedule
Customer Service Assistant
Hornblower —London
- £12.71 an hour
- Full-time
- Hospitality
- Customer service
- First Aid Certification
Quick apply
Retail Customer Service Assistant
bp Retail —London
- £14.80 an hour
- Part-time
- Café
- Annual leave
- Employee assistance programme
1d
Customer Care Coordinator
Public Library of Science —London
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Full Time Day/Night Shifts Customer Service Assistant
Game Nation —Deptford
- £12.71 - £13.21 an hour
- Overtime
- In-person
- Health & wellbeing programme
- Employee assistance programme
Quick apply
1d
Customer Service Advisor
GLL —Woolwich
- Up to £30,096.94 a year
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
1d
Customer Service Advisor
Norman UK Ltd —Islington
- £32,000 - £38,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
2d
Customer Service Coordinator
QA —London
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
12d
Night Guest Service Agent
Zedwell GW - Reception —London
- £26,437 a year
- Full-time
- Hotel
- Employee assistance programme
- Referral programme
Quick apply
6d

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Client Services Coordinator - Healthcare

Hopscotch Children's Therapy Centre
London

Quick apply

Job details

Permanent
£29,000 - £34,000 a year

Benefits

Annual leave

Qualifications

Customer service
Administrative experience
Organisational skills
Front desk
Leadership
Communication skills

Full job description

About Hopscotch

Hopscotch Children’s Therapy Centre is a specialist paediatric clinic in central London, delivering Sensory Integration, Occupational Therapy, and Speech and Language Therapy to children with neurodevelopmental differences including autism, ADHD, sensory processing disorder, and dyspraxia.

We support children and their families through, EHCP-funded and private pathways, working closely with Local Authorities, schools, and multidisciplinary professionals. We are in an active phase of growth, expanding our clinical team and developing an Alternative Education Provision at our adjacent premises. As we scale, the strength of our day-to-day operations matters more than ever, and this role is central to delivering it consistently.

The Role

We are looking for a capable, well-organised Client Services & Reception Coordinator to support the smooth day-to-day running of our clinic. Reporting to the Client Experience Manager, you will be the welcoming first point of contact for our families and the person who keeps front-of-house, scheduling, and clinic administration running consistently and professionally. This is not a clinical role, but it requires someone comfortable working within a busy clinical environment alongside qualified professionals. It is a hands-on, people-facing role for someone who takes pride in being organised, reliable, and warm with families. The successful candidate will bring a minimum of three years’ experience in a reception, customer service, or healthcare administration setting, with a track record of reliable delivery and strong attention to detail.

Reporting Line

This role reports directly to the Client Experience Manager and works closely with the wider administrative and clinical teams, including our Client Relationship Manager on front-of-house and family communication.

Key Responsibilities Reception & Front of House

Welcome children, families, and visitors warmly to the clinic.
Keep reception and waiting areas professional, welcoming, and well organised.
Answer telephone calls and respond to email enquiries promptly and professionally.
Manage incoming correspondence and direct enquiries to the right person.
Support visitors and external professionals attending the clinic.

Appointment Bookings & Scheduling

Coordinate appointments using the clinic management system.
Schedule assessments, therapy sessions, parent workshops, and consultations.
Confirm appointments with families and manage cancellations and rescheduling.
Support waiting list management and help maximise appointment utilisation.
Keep clinician diaries accurate and up to date.

Client & Family Support

Act as a first point of contact for routine parent and family enquiries.
Keep families informed about appointments, reports, and clinic processes.
Provide a friendly, supportive service to children and their families.
Escalate complex or sensitive concerns to the Client Experience Manager.

Payments & Administration

Process payments and maintain accurate payment records.
Support invoice administration and routine payment enquiries.
Assist with purchase orders and administrative documentation.
Maintain accurate client records in line with GDPR requirements.
Support the completion of registration and consent documentation.

Clinic Operations Support

Assist with therapist room allocation and scheduling.
Support onboarding administration for new staff.
Monitor clinic supplies and report operational issues.
Provide reception cover and support service-improvement initiatives as needed.

Person Specification Essential

Minimum three years’ experience in a reception, customer service, or healthcare administration role.
Excellent communication and interpersonal skills.
Strong organisational skills and attention to detail.
Experience managing appointments and diaries.
Confident using Microsoft 365 and digital booking or CRM systems.
A professional, friendly, and empathetic approach.
Able to stay calm and manage competing priorities in a busy environment.
Understanding of GDPR and confidentiality in a client-facing setting.

Desirable

Experience within a healthcare, therapy, education, or private clinic setting.
Experience using a practice management or booking system (e.g. TM3).
Knowledge of SEND, EHCPs, or paediatric services.
- Experience handling payments and invoicing.

What We Offer

A varied, hands-on role with genuine development potential in a growing specialist clinic.
Close mentorship from the Client Experience Manager and exposure to the wider clinical leadership team.
Salary of £29,000 – £34,000 depending on experience.
20 days’ annual leave plus bank holidays.
A centrally located clinic in Bloomsbury, WC1E.
A supportive, mission-driven team environment.

Company Overview

Hopscotch Children's Therapy Centre is a specialist paediatric clinic in central London, delivering Sensory Integration, Occupational Therapy, and Speech and Language Therapy to children with neurodevelopmental differences including autism, ADHD, sensory processing disorder, and dyspraxia. We support children and their families through EHCP-funded and private pathways, working closely with Local Authorities, schools, and multidisciplinary professionals. We are in an active phase of growth, expanding our clinical team and developing an Alternative Education Provision at our adjacent premises. As we scale, the way our clinical operations are managed matters more than ever — and this role sits at the heart of that.

Quick apply

Refine Your Search

customer service representative jobs in telegraph hill

Client Services Coordinator - Healthcare

Customer Service & Operations Coordinator

Customer Experience Associate

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