Customer support & client services occupations Work, Jobs in Tewin, Hrt (with Salaries)

Customer Assistance Coordinator - Home Assistance
Allianz Partners —London
- From £29,000 a year
- Weekend availability
- Customer service
- Organisational skills
- Financial services
- Annual leave
- Work from home
Quick apply
7d
Customer Care Coordinator
Public Library of Science —London
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Customer Relations Agent
Lapland UK —London
- £13.00 - £13.50 an hour
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Employee discount
Quick apply
14d
Customer Care Associate
Financial Times —London
- £31,538 - £32,976 a year
- Full-time
- Hybrid work
- Customer service
- English
- Annual leave
Client Resident Liaison Officer - Social Housing
Sureserve —London
- £28,000 - £32,000 a year
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
Client Services Coordinator & Operations
Pink Plan LTD —Ware
- From £25,000 a year
- Full-time
- Customer service
- Salesforce
- Analysis skills
- Free parking
- Work from home
Quick apply
7d
Call Centre Administrator X2
The City Of London —London
- £38,080 - £42,150 a year
- Full-time
5d
Customer Care Administrator
Osprey Charging Network —London
- £28,000 - £30,000 a year
- Weekend availability
- Hybrid work
- Customer service
- Salesforce
- Continuous improvement
Quick apply
Customer/Fulfillment Service
Fulham Post and Packing (IDEAL Post Limited —London
- Up to £12.71 an hour
- Part-time
- Bilingual
- Spanish
- Customer service
Quick apply
2d
Trainee Customer Service
uRisk —Buntingford
- £24,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
Call Agent
AI HOMESHARE LTD —Mayfair
- £24,420.00 - £38,479.80 a year
- Part-time
- Bilingual
- Spanish
- Customer service
Quick apply
13d
Customer Experience Assistant
LOVESPACE —London
- £28,808 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Communication skills
- Employee discount
Quick apply
13d
Customer Service Representative
Into The Blue —Hatfield
- Up to £26,000 a year
- Full-time
- Hybrid work
- Hospitality
- Customer service
- Salesforce
- Work from home
- Employee discount
Quick apply
Member Services Data Administrator
Royal College of General Practitioners —London
- £36,742.50 a year
- Full-time
- Hybrid work
- Customer service
- Patient care
3d
Customer Experience Advisor
HWC LOGISTICS —Cambridge
- £25,000 a year
- Overtime
- English
- Data entry
- In-person
- Free parking
- Store discount
Quick apply
12d
FinTech Startup Associate (Customer Success)
Acre Software —London
- Weekend availability
- Remote
- In-person
- Annual leave
- Flexible schedule
Customer Service Specialist - US Cards
Lendable —London
- £30,000 - £39,000 a year
- Full-time
- Hybrid work
- Spanish
- Machine learning
- Financial services
- Annual leave
- Work from home
Customer Experience Associate (FinTech)
Acre Software —London
- Weekend availability
- Remote
- In-person
- Annual leave
- Flexible schedule
Customer Service Representative
Trescal —Stevenage
- Temporary
- Customer service
- IT
- Communication skills
Quick apply
Customer Service Associate
Ambition Institute —London
- £26,227.50 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Continuous improvement
- Annual leave
5d

I want to receive the latest job alerts for customer support & client services occupations in tewin, hrt

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support & client services occupations jobs near tewin, hrt

Customer Service Representative jobs in London

Data Administrator jobs in London

Housing Officer jobs in London

Customer Care Specialist jobs in London

Customer Service Representative jobs in Stevenage

Customer Care Coordinator jobs in London

Customer Experience Associate jobs in London

Operations Administrator jobs in London

Call Center Representative jobs in London

Customer Service Representative jobs in Hartlepool

Customer Success Remote jobs in London

Network Rail Customer Service Assistance jobs in London

Customer Service Representative jobs in Willesden

Home Based Customer Service jobs in Manchester

Customer Service Representative jobs in Berkshire

Customer Service Representative jobs in Westfield

Call Handler jobs in Bedford

Remote Working Call Centre jobs in Liverpool

Call Center Representative jobs in Accrington

Call Center Representative jobs in Barnsley

Customer Assistance Coordinator - Home Assistance

Allianz Partners -
London

Quick apply

Job details

Full-time | Fixed term contract
From £29,000 a year
7 days ago

Benefits

Annual leave
Company pension
Work from home
Private medical insurance
Employee discount
Life insurance
Referral programme
Sick pay

Qualifications

Customer service
Complaint handling
Organisational skills
Financial services
AI
Communication skills

Full job description

When someone's home emergency turns into a crisis, you're the calm, expert voice that makes all the difference. As a Customer Assistance Coordinator within our Home Assistance team, you'll be at the heart of delivering real, practical help to customers when they need it most. Based at our Croydon office, this is a 6-month fixed term contract opportunity where you'll work as part of a dedicated 24/7 team, coordinating assistance services and ensuring every customer receives a timely, professional, and genuinely caring response. This is a role where your communication skills, problem-solving ability, and commitment to outstanding service will directly shape the experience of customers across the UK. If you thrive in a fast-paced environment and want a role where your work truly matters, we'd love to hear from you.

What You'll Do

Handle all incoming and outgoing customer calls in a helpful, friendly, and professional manner, providing proactive solutions in line with our business partners' expectations
Coordinate each assistance task to ensure customers receive the most appropriate service in a timely and cost-effective way
Monitor all aspects of each task to ensure services are delivered at the agreed time, keeping customers fully informed of progress throughout
Prioritise your workload effectively, completing all assistance management tasks in order of priority and using proactive outreach — such as calling customers to provide updated estimated arrival times or arrange follow-up appointments — to deliver the best possible outcome
Follow established call guides and processes to ensure consistency and compliance across all customer interactions
Escalate any service failures or potential problems to the relevant Supervisor or Manager promptly
Handle regulated complaints in line with FCA complaint guidelines, escalating high-profile or contentious cases to the appropriate Manager as quickly as possible
Contribute to a positive team environment by sharing product or technical developments, highlighting customer feedback trends to Senior Managers, and participating actively in team meetings and performance conversations
Complete all mandatory and online training modules on time to remain compliant with industry regulations
Maintain a safe and tidy work area in accordance with the Health & Safety at Work Act 1974, reporting any health and safety concerns to your Supervisor or Manager

What You'll Bring

Experience in a customer service or contact centre environment, ideally within insurance, assistance, or a related financial services sector
Strong communication skills — you're confident, empathetic, and professional on the phone, and you know how to put customers at ease in stressful situations
Excellent organisational and prioritisation skills, with the ability to manage multiple tasks simultaneously in a fast-paced, 24/7 environment
A proactive, solutions-focused mindset — you look for the best outcome for the customer and take ownership of tasks through to resolution
Ability to work flexibly, including weekends and bank holidays, as part of a rotating shift pattern covering 24 hours a day, 7 days a week
Familiarity with FCA complaint handling guidelines or a willingness to learn and apply regulatory requirements
Attention to detail and accuracy when recording case information and following established processes
A collaborative approach — you actively contribute to team meetings, coaching sessions, and development conversations
Comfort using digital tools and systems; experience with or openness to AI-assisted customer service tools or workflow platforms is a plus

What We Offer

6-month fixed term contract
Competitive salary commensurate with experience
Flexible working arrangements where possible, with a supportive team environment
Company pension scheme
Private medical insurance
Life assurance
25 days' annual leave plus bank holidays (pro-rated for the duration of the contract)
Access to Allianz Partners' employee discounts and wellbeing programmes
Ongoing training, coaching, and career development support — including a Personal Development Plan tailored to your goals
A genuinely inclusive workplace where your contribution is valued every day

Who We Are

Allianz Partners is a world leader in assistance and insurance solutions, operating in over 75 countries and serving millions of customers every year. In the UK, we are proud to be one of the leading providers of home, travel, and automotive assistance — delivering real help to people at the moments that matter most. As part of the wider Allianz Group, one of the world's most trusted financial services organisations, we combine global scale with a deeply human approach to customer care. Our people are at the core of everything we do, and we are committed to building a workplace where everyone can thrive. At Allianz Partners UK, we live by our purpose: "We care for tomorrow" — and that starts with caring for our people today.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow.

Pay: From £29,000.00 per year

Benefits:

Company pension
Employee discount
Life insurance
Private medical insurance
Referral programme
Sick pay
Work from home

Work Location: In person

Quick apply

Refine Your Search

customer support & client services occupations jobs in tewin, hrt

Customer Assistance Coordinator - Home Assistance

Customer Care Coordinator

Customer Relations Agent

Customer Care Associate

Client Resident Liaison Officer - Social Housing

Client Services Coordinator & Operations

Call Centre Administrator X2

Customer Care Administrator

Customer/Fulfillment Service

Trainee Customer Service

Call Agent

Customer Experience Assistant

Customer Service Representative

Member Services Data Administrator

Customer Experience Advisor

FinTech Startup Associate (Customer Success)

Customer Service Specialist - US Cards

Customer Experience Associate (FinTech)

Customer Service Representative

Customer Service Associate

I want to receive the latest job alerts for customer support & client services occupations in tewin, hrt

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected