Outreach specialist Work, Jobs in Theydon Bois, Ess (with Salaries)

Specialist Outreach Workers
The Deaf Health Charity SignHealth —London
- £13.85 an hour
- Weekend availability
- Computer literacy
- Organisational skills
- Computer skills
- Paid training
- Work from home
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EK Outreach Services —London
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Specialist Outreach Workers

The Deaf Health Charity SignHealth -
London

Apply Now

Job details

£13.85 an hour

Benefits

Paid training
Company pension
Work from home
Referral programme
Sick pay

Qualifications

Care record keeping
Clinical record keeping
Computer literacy
Updating electronic health records
Updating electronic care records
Person-centred care planning
UK GDPR
Case note recording
Case record updates
Email software
Client progress monitoring
Level 2 in Health & Social Care
Organisational skills
Working with individuals with mental health conditions
Computer skills
NVQ
Care Quality Commission standards
Care Certificate
Patient record updating
Partnership liaison with statutory agencies for safeguarding
Communication skills
Care and support plan development
British Sign Language
Multi-agency care coordination

Full job description

Role: Specialist Outreach Worker
Salary: £13.85 per hour
Location: London and surrounding areas
Hours: 21 hours per week. Availability to work a variety of day shifts across week days and weekends.

Closing date: 17 July 2026.

Interviews: 28 July 2026

About the role

You will be expected to work a variety of different shifts which will also include, morning, afternoon, and evening and occasional night (nights depending on the needs of the clients) and weekends. As well as this you will be expected to work bank holidays.

SignHealth are a passionate and unique deaf led charity, committed to creating a future where there are no barriers to good health and wellbeing for deaf people.

Do you have the ability to communicate in British Sign Language?

Do you have knowledge of the deaf community and mental health issues?

Do you have an NVQ Level 2 in Health and Social Care or the care certificate?

Here at SignHealth we are currently recruiting for people to join our team in taking on the exciting challenge of providing high quality health and social care support to deaf individuals, many of whom who have mental health conditions.

We are looking for independent, dynamic, compassionate and hardworking individuals who are able to support individuals who are living in our community to help them become as independent as possible.

As an Outreach Worker you will undertake a range of tasks which include working closely with our clients developing supportive relationships, supporting clients in independent skills, emotional support, developing personalised plans and ensuring a professional service is maintained.

You will liaise with statutory authorities to fully access new referrals and review, social workers and other professionals. The work you will carry out is interesting, challenging and rewarding.

Due to the nature of this position you will need to have a minimum of level 2 British Sign Language, understand the importance of sensitive data and storing data in line with GDPR regulations, care regulations and the CQC.

If you have knowledge of safeguarding, working with young people, adults at risk or adults in crisis under your belt this would be helpful too– but not essential.

For more information, watch or download the job description below:

JOB DESCRIPTION FOR THE POST OF

JOB DESCRIPTION FOR THE POST OF
OUTREACH SPECIALIST SUPPORT WORKER

LONGLEY ROAD - LONDON

1 Background

1.1 SignHealth – the Healthcare Charity for Deaf People is a registered charity.

SignHealth is committed to bringing better healthcare and equality of service provision
and healthcare access to Deaf people within the UK. Improvements will be made
through research, campaigning and partnership working with Deaf people, Deaf
organisations, health services and other charities.

SignHealth provides services to Deaf people experiencing mental health problems
and/or complex needs. At present the organisation is working in the fields of supported
living services, advocacy, outreach, psychological therapy, domestic abuse and health
promotion.

SignHealth Outreach specialises in supporting people living in the community
ensuring high quality support is given to Deaf individuals who suffer/have suffered
from mental health problems. All Outreach workers have British Sign Language skills
and an awareness, understanding and acceptance of Deaf Culture.

SignHealth provides management and support services for all of the services and
initiates new developments and partnerships.

1.2 The Outreach Worker should be familiar with SignHealth as an organisation, its

philosophy, its aims and working methods and should be able to communicate this
information to others as necessary.

2 Accountability

You will be responsible on a day to day basis to the Outreach Manager.

3 Responsibilities and Key tasks:

3.1 To provide support to the Outreach Manager

a. To ensure high quality support is given at all times and to report any problems to the

Outreach Manager.

b. To assist and contribute to the effective management of the Outreach service.

c. To communicate and liaise effectively with social workers and other professionals to

April 2026

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ensure continuity of support is being provided whilst maintaining SignHealth’s
confidentiality policy. Should any problems arise with the client’s support to effectively
communicate with the Outreach Manager and the other appropriate professionals
involved.

3.2 To ensure effective running of Outreach Service

a. To work with statutory authorities to fully assess new referrals and to produce detailed

support plans and review reports. To ensure support plans are established to achieve
set goals for the client’s personal development and to monitor and evaluate the
outcomes to ensure a high quality service is being provided.

b. To liaise with other SignHealth services if the assessed client is not appropriate for

outreach support.

c. To ensure goals are set and support plans established to achieve set goals for the

client’s personal development.

d. To produce a six-month report on the client’s progress and present it at a six monthly

review meeting.

e. To support clients in independent living skills, emotional support and, where appropriate,

monitoring of their medication and mental health.

f. To report incidents or complaints immediately by following the appropriate policies.

g. To inform the Line Manager and other appropriate professionals involved in the clients

care should any problems arise.

h. To be aware of SignHealth’s philosophy, aims and working methods and to be able to

communicate this information to others.

i. To ensure that all relevant information is kept up to date both in paper form and on the

computer.

j. Flexibility will be required in line with the needs of the individuals.

k. To ensure that all team members understand fully the client’s support plans and risk

assessments.

l. To carry out any other duties which may be reasonably required.

3.3 To ensure professional service maintained

a. Maintain the strictest standards of confidentiality in accordance with the standards of

the Outreach service and the policies of the service and within the requirements of
effective risk management.

b. To manage own caseload and work autonomously within professional guidelines and

SignHealth policies.

c. To maintain the highest professional standards of practice by undertaking regular

professional supervision and appraisal.

d. To maintain the highest standards of record keeping, report writing in accordance with

SignHealth policies and procedures.

April 2026

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e. To work within defined areas, travelling as required as required to provide a locally

accessible service, necessitating the means to transport yourself to other locations.

g. To be conscious of equality and diversity and to treat all clients with respect and dignity.

h. To ensure that all details are reviewed regularly.

3.4 To ensure efficient operation of office

a. To arrange and book interpreters if required.

b. To effectively communicate information to the Outreach Manager and team members by

making sure accurate information and all appointments are written in the diary, the
communication book and information is recorded in client’s files digitally

3.5 To help make sure the work place is right for effective working

a. By complying with safety instructions/policies laid down, using in a proper and safe

manner, the equipment and facilities provided.

b. By reporting as soon as practical all hazards and defects or any accidents and untoward

occurrences to a manager ensuring the appropriate procedures are followed.

c. Assist in the implementation of arrangements and in maintaining a standard of safety in

accordance with the Health and Safety at Work Act.

4. Supervision, Training and Development

a. To have supervision meetings with the Outreach Manager.

b. To attend training sessions when appropriate.

c. It is likely that the post will evolve over time. These duties will be subject to regular

appraisal and any amendments will be made in consultation and agreement with the
post holder.

d. Ability to complete online e-learning training

5. Digital and IT Responsibilities

a. By accurately recording all support, incidents, care notes, and outcomes using

designated electronic systems on a computer or iPad.

b. By using email and internal digital systems to communicate effectively with

colleagues, managers, external professionals, and other agencies.

c. By ensuring all electronic records are completed in a timely, clear, and professional

manner, in line with organisational policies and data protection requirements.

d. By maintaining confidentiality and data security when using IT systems, following

GDPR, SignHealth policies, and password security guidance.

e. By using digital tools to access rotas, training materials, policies, support plans, and

other work-related information.

April 2026

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f. By reporting any technical issues or concerns with systems or equipment to
managers promptly.

Outreach Specialist Support Worker
Person Specification

The skills and knowledge required of a Specialist Support Worker in SignHealth.

Can work with people with mental health problems and complex needs

Demonstrates good interpersonal skills

Demonstrates good communication and written skills

Demonstrates good organisational skills

Can use British Sign Language (training will be given)

Understands responsibilities and boundaries

Able to support residents in all areas including medication

Able to understand and create support plans

Can use a computer or iPad for recording work information

Can use email and basic systems as part of the role

Can keep clear and accurate records digitally and complete them on time

Demonstrates an ability to work within SignHealth’s policies and procedures

Able to develop and maintain best practice principles within social care.

Works effectively within a team.

Able to undertake successfully NVQ or equivalent social care training

Undertakes the role of key worker for a resident or a number of residents as required

Understands the importance of confidentiality

Is cheerful and outgoing

Is patient and thoughtful

Uses initiative and can work unsupervised under pressure

Works flexibly

Candidates that do not initially possess all the skills and knowledge should show a desire

April 2026

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and motivation to develop these within a given timeframe.

April 2026

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Outreach Worker Job DescriptionDownload

Why choose SignHealth?

We will work alongside you during your career with SignHealth to maximise your full potential with training and development to help you become the best you!

Working with your line manager you will receive an in-depth induction to give you great insight into our charity and what we do.

You will find out the role you will play in helping SignHealth deliver its mission.

Join our learning pathway with BSL, we offer paid training and development to further your BSL knowledge.

Wellbeing is at the heart of everything we do! It’s not just about our clients, it’s about you too.

Being a SignHealth employee you will also receive:

25 days holiday per year plus bank holidays (pro-rata)
2 wellbeing days per year (pro-rata)
Company’s pension scheme with Standard Life from your first day of employment. Employer contribution amount: 6% of your salary, minimum employee contribution of 5%
Eye care vouchers
5 days per year of paid study leave (CPD) (pro-rata)
Expenses policy which allows payments for items when working away from home
2x salary life assurance scheme (death in service)
Fully funded BSL training
Sick pay policy
Equipment and furniture desk/ chair to work from home.
Refer a friend £200 voucher for both the referee and referrer!

How to apply

If this sounds like a position you would be interested in, please apply today!

To apply, please complete the email [email protected] with your CV and supporting statement.

We positively encourage applications from deaf people, disabled people, people of colour and people from the LGBT+ community. We will support all applicants along the journey of our recruitment process.

Offers of work are subject to: Enhanced DBS checks, Right to Work checks, satisfactory references and Medical Health clearance.

What makes us different at SignHealth?

Learn more about our organisational culture through understanding our values.

SignHealth Values

Apply Now

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