Head of customer service Work, Jobs in Thurrock, Ess (with Salaries)

Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
Head of Customer Excellence (FTC)
Benifex —London
- £77,500 - £95,000 a year
- Hybrid work
- Analysis skills
- Employee assistance programme
- Employee discount
Head of Customer Success
Commusoft —London
- £74,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Leadership
Project Recruitment Manager
Skanska —Thurrock
- Continuous improvement
- Human resources
- Recruiting
- Bereavement leave
Head of Customer Operations
Skin Analytics Ltd —London
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- AI
- Annual leave
Quick apply
Assistant Buyer
EFO- Furniture Outlet —Basildon
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Quality control
- Travel
- Employee discount
Quick apply
12d
Head of Customer Service Experience (18-months)
British Airways —London
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
12d
D2C Head of Customer Experience
Elavate —London
- £40,000 - £55,000 a year
- Hybrid work
- Team management
- Training & development
- Leadership
Deputy Head of Grounds
Impulse Leisure —Thurrock
- £29,477 - £31,934 a year
- Weekend availability
General Manager
Camp Beaumont —Chelmsford
- £45,000 - £60,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Head of Global Procurement
Driscoll's, Inc. —Maidstone
- £305,000 - £380,000 a year
- Spanish
- English
- Master's degree
- Profit sharing
- Annual leave
Quick apply
Centre Coordinator
TCHC Group —Basildon
- £24,999 - £25,000 a year
- Administrative experience
- Travel
- Recruiting
- Annual leave
- Employee assistance programme
Quick apply
Regional Head of Housing Services
Anchor —Chelmsford
- £84,406 a year
- Remote
- Leadership
12d
Head of New Business
Commercial Services Group —West Malling
- £65,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Business development
- Annual leave
Quick apply
Head of Customer Care
Clarion Housing Group —London
- £70,398 - £87,998 a year
- Full-time
- Hybrid work
- Customer service
- Team management
- Travel
2d
Head of Logistics
Skanska —Gravesend
- Leadership
- Bereavement leave
4d
Head of EMEA Pricing & Value Optimisation
Fiserv —Basildon
- Full-time
- Master's degree
- Financial services
- Business
People Manager
Albatross Travel Group —Aylesford
- £40,000 - £45,000 a year
- Full-time
- Supervising experience
- Continuous improvement
- Budgeting
- Free parking
- Sick pay
Quick apply
Head of Customer Success
Foundation Partners —London
- £65,000 - £80,000 a year
- Hybrid work
- CRM software
- English
- Leadership
- Annual leave
- Employee discount
Quick apply
Area Care Manager
Helping Hands Home Care —Maidstone
- £55,000 - £80,500 a year
- Full-time
- Team management
- In-person
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
3d

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Head of Customer Experience

Stellify
London

Quick apply

Job details

£95,000 - £110,000 a year

Benefits

Company pension

Qualifications

CRM software
Process improvement
Internal department liaison
Team management

Full job description

Head of Customer Experience

London (office 3 to 4 days per week) | £95,000 to £110,000

Own the post-purchase customer experience for a high-growth online consumer business serving millions of customers a year. Reporting to the VP of Customer Experience, you'll lead the strategy and the team that decide how every customer journey and touchpoint works after the point of sale.

The product is complex and the stakes for customers are high: when they get in touch, it matters. Millions of customers, digital-first delivery, and contact that spikes at the moments people care most about. Designing journeys that work and bring commercial value to the organisation is one of the key success measures.

What you'll own

The post-purchase customer experience strategy: every journey, every touchpoint, and the decisions about how they change
Customer journey mapping and friction hunting: using data and customer insight to find where experiences break, then fixing the process rather than the symptom
The post-purchase communications strategy, working with the communications lead so every message earns its place
Alignment with contact centre operations: designed journeys that hold up against real volumes, real spikes and real operational constraints
The customer experience technology agenda: making sure the platforms behind the experience are doing what the strategy needs
A multidisciplinary team: mentoring, developing, and building a culture that ships improvements rather than decks

You'll work across Data and Insights, Product, Commercial, Finance, Workforce Planning and Customer Operations, and you'll be trusted to set the direction.

Our ideal applicant

A customer leader: currently leading a customer experience or customer journey function in a high-volume consumer business
Has worked where the product is complex and the customer's moment of need is high-stakes, and knows how that changes journey design
Proven at journey mapping and process improvement with measurable results, revenue or cost, attached
Fluent in customer experience technology, CRM platforms and what contact centre operations can actually absorb
Influences across departments without owning them: commercial, product and operational leaders take this person's calls
Strategic and analytical in equal measure, and clear when explaining complex things to people who are busy

The package

£95,000 to £110,000
London office, 3 to 4 days per week
Pension with employer contribution
25 days holiday plus bank holidays, rising with service
Personal training budget
Enhanced parental leave

Quick apply

Refine Your Search

head of customer service jobs in thurrock, ess

Head of Customer Experience

Head of Customer Excellence (FTC)

Head of Customer Success

Project Recruitment Manager

Head of Customer Operations

Assistant Buyer

Head of Customer Service Experience (18-months)

D2C Head of Customer Experience

Deputy Head of Grounds

General Manager

Head of Global Procurement

Centre Coordinator

Regional Head of Housing Services

Head of New Business

Head of Customer Care

Head of Logistics

Head of EMEA Pricing & Value Optimisation

People Manager

Head of Customer Success

Area Care Manager

I want to receive the latest job alerts for head of customer service in thurrock, ess

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