Lead engineer Work, Jobs in Thurrock, Ess (with Salaries)

Hire Desk Controller
Hire Safe Solutions Ltd —Thurrock
- £30,000 - £35,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
10d
Anthropic Fellows Program, AI Safety & Security
Anthropic —London
- £2,310 - £4,300 a week
- Part-time
- Remote
- Research
- Master's degree
- Bachelor's degree
- Flexible schedule
Head of Product Engineering (Retail)
ClearCourse —London
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Software development
- AI
- Employee discount
Quick apply
IT Manager
Hatten Wyatt Solicitors & Advocates —Gravesend
- £45,000 - £60,000 a year
- Full-time
- Travel
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
13d
Chief Technology Officer
Artsy and Artnet —London
- £200,000 - £350,000 a year
- Full-time
- Hybrid work
- Mentoring
- Agile
- AI
- Employee assistance programme
Client Project Manager / Refurbishment & Maintenance
Optimal Group —London
- £35,000 - £40,000 a year
- Full-time
- CRM software
- Customer service
- Maintenance
- Profit sharing
- Annual leave
Quick apply
Anthropic Fellows Program
Anthropic —London
- £2,310 - £4,300 a week
- Part-time
- Remote
- Research
- Master's degree
- Bachelor's degree
- Flexible schedule
Operations Manager
Safetykleen —Maidstone
- £60,000 - £72,000 a year
- 8 hour shift
- Customer service
- Training & development
- Employee assistance programme
- Referral programme
Quick apply
Manager, Forward Deployed Engineering
Anthropic —London
- £255,000 - £325,000 a year
- Hybrid work
- Bachelor's degree
- Communication skills
- Flexible schedule
10d
Head of Deal Desk - International
Anthropic —London
- £285,000 a year
- Hybrid work
- Bachelor's degree
- Communication skills
- Flexible schedule
Multi-Trade Handyman, West and North West London (£750 - £1,300 a week)
Silver Saints Ltd —London
- £750 - £1,300 a week
- Full-time
- Carpentry
- Maintenance
- English
3d
Hire Manager / Sound & Lighting Engineer
WHITE’S SOUND AND LIGHTING GROUP —Grays
- From £26,000 a year
- Overtime
- Maintenance
- Organisational skills
- In-person
- Flexitime
Quick apply
Engineering Team Leader
Warburtons —Enfield
- Up to £67,300 a year
- Full-time
- Maintenance
- Analysis skills
- Bakery
- Annual leave
- Employee discount
Enterprise Partner Manager - United Kingdom, Northern Europe
ClickUp —London
- £165,000 - £195,000 a year
- Full-time
- Hybrid work
- Sales
- English
- Business development
- Annual leave
- Employee assistance programme
Senior Solution Architect - EMEA North
Camunda Careers —London
- £144,900 - £429,900 a year
- Full-time
- Remote
- Travel
- AI
Technical Sales Support (Project Coordination)
Reconomy Connect —Waltham Abbey
- Full-time
- CRM software
- Organisational skills
- In-person
- Store discount
- Employee assistance programme
6d
Technology Operations Manager
Mr Lender —Loughton
- Full-time
- Azure
- Bachelor's degree
- SharePoint
- Free parking
- Health & wellbeing programme
Quick apply
3d
Head of Event Operations, EMEA
PEI Group —London
- Overtime
- Leadership
- Annual leave
- Employee assistance programme
Engineering Manager
Runware —London
- Full-time
- Remote
- Master's degree
- Team management
- Leadership
- Annual leave
- Work from home
Quick apply
12d
Environment, Health and Safety Specialist
Anthropic —London
- £110,000 - £140,000 a year
- Hybrid work
- Computer literacy
- Bachelor's degree
- Computer skills
- Flexible schedule
12d

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Hire Desk Controller

Hire Safe Solutions Ltd -
Thurrock

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
10 days ago

Benefits

Free parking
Annual leave
Company pension
Private medical insurance
Referral programme
On-site parking

Qualifications

CRM software
Sales support
Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Provision and Use of Work Equipment Regulations (PUWER) 1998
Client engagement
Delivery scheduling
Logistics
Internal department liaison
Contract renewal support
Customer loyalty building
Relationship management
Customer support
Customer interaction
Lifting Operations and Lifting Equipment Regulations (LOLER) 1998
Transport scheduling
Communication skills

Full job description

Job Summary
Reporting to the Hire Desk Team Lead, the Hire Desk Controller acts as the central link between customers, the sales team, engineering, and transport departments. This role ensures that powered access equipment is hired out efficiently, safely, and profitably, while maintaining high levels of customer satisfaction.

The Hire Desk Controller is the hub of operations, balancing customer needs, fleet availability, and logistics while leveraging technology and automation to deliver consistent, efficient, and high-quality service. This role supports sales through upselling, cross-selling, and excellent service.

Duties

Customer Service & Enquiries

Handle inbound & outbound calls, emails, and online requests for equipment hire.
Answering incoming calls within 3 rings.
Provide accurate information on product knowledge to assist with machine selection, equipment availability, pricing, quotations, and hire terms.
Build strong relationships with customers, ensuring repeat business and loyalty.
Maintain accurate records in the App to support account visibility.

Collaboration with BDMs

Work closely with BDMs to understand customer needs, preferences, and growth opportunities.
Provide regular updates on account activity, upcoming renewals, and potential issues.
Participate in joint account reviews to align service delivery with sales strategy.
Assist with tender/submission documentation.
Assist with completing sales reports where required.
Act as the primary internal contact for assigned Business Development Manager (BDM) accounts, ensuring smooth day-to-day management.
Handle quotations, hire contracts, and scheduling for BDM.

Hire Desk Operations

Process hire contracts, extensions, and off-hires using the App.
Coordinate with transport teams to schedule deliveries and collections.
Liaise with engineers to ensure equipment is serviced, compliant, and ready for hire.
Produce and maintain a manual complete contract file, containing all relevant paperwork including signed delivery and collection notes.
Responsible for organising the training of customers where required and ensures we operate under the IPAF training centre scope.
Support with compliance of the IPAF Training centre requirements.
Assists in the preparation of IPAF Training centre audits.

Technology & Automation

Use the App to log enquiries, track orders, and generate reports.
Support the introduction of automation tools to streamline invoicing, scheduling, and compliance documentation.
Ensure digital records are accurate and up to date for audits and reporting.

Quality & Efficiency

Monitor KPIs such as response times, contract accuracy, and customer satisfaction.
Ensure consistent service standards across all customer touchpoints.
Identify opportunities to improve efficiency and reduce downtime through better scheduling and predictive maintenance.
Comply with all SHEQ procedures.
Ad hoc departmental duties to be covered for absences/holidays.

Required Skills & Experience

Strong customer service and communication skills.
Experience in the hire industry (powered access, plant, or tool hire preferred).
Proficiency with hire desk systems, CRM software, and Microsoft Office.
Ability to work under pressure, multitask, and meet deadlines.
Strong organisational and problem-solving skills.
Knowledge of powered access equipment and industry regulations (e.g., LOLER, PUWER) is desirable.
Full UK driving licence may be advantageous.

The Company

At Hire Safe Solutions, we’re proud to be a leading provider of powered access solutions and related products for working at height. Since our founding in 2013, we’ve built a reputation for being honest, reliable, and responsive.

We strive to be the most respected powered access provider by delivering exceptional service, uncompromising safety, and innovative solutions that elevate our customers’ success and set new standards across the industry.

We’re passionate about our customers, our team, and the power of innovation. Our business is constantly evolving to meet the changing needs of our clients and to stay ahead in a dynamic market.

Safety is at the heart of everything we do. With curious minds and a forward-thinking approach, we’re committed to being at the cutting edge of powered access technology. Our fast-paced, collaborative environment thrives on purposeful communication and genuine interest in our customers and their businesses.

We take pride in helping businesses deliver their projects successfully - offering expert guidance and tailored solutions so they can focus on what they do best: growing and making money.

When our customers succeed, we succeed. When our people grow, our business grows with them.

Why work with us

We're a fast-growing, people-first business where ideas turn into action and doing things right is how success is built.

Competitive salary
26 days annual leave + bank holidays
Private medical insurance & health cash plan
Group life assurance, critical illness cover & income protection
Pension - employer match up to 10%

Apply Now - Lets build a safer, sustainable future together.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Private medical insurance
Referral programme

Experience:

hire desk or customer service: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

lead engineer jobs in thurrock, ess

Hire Desk Controller

Anthropic Fellows Program, AI Safety & Security

Head of Product Engineering (Retail)

IT Manager

Chief Technology Officer

Client Project Manager / Refurbishment & Maintenance

Anthropic Fellows Program

Operations Manager

Manager, Forward Deployed Engineering

Head of Deal Desk - International

Multi-Trade Handyman, West and North West London (£750 - £1,300 a week)

Hire Manager / Sound & Lighting Engineer

Engineering Team Leader

Enterprise Partner Manager - United Kingdom, Northern Europe

Senior Solution Architect - EMEA North

Technical Sales Support (Project Coordination)

Technology Operations Manager

Head of Event Operations, EMEA

Engineering Manager

Environment, Health and Safety Specialist

I want to receive the latest job alerts for lead engineer in thurrock, ess

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