Manager (ecommerce) Work, Jobs in Tile Hill, War (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
Sales Manager
OM Group —Coventry
- £45,000 - £55,000 a year
- Full-time
- Sales
- IT
- In-person
- Sick pay
Quick apply
7d
Business Development Manager - Contract Logistics
XPO Logistics —Crick
- £80,000 - £90,000 a year
- Full-time
- Sales
- Business development
- Continuous improvement
Quick apply
Head of eCommerce
Lounge —Solihull
- Hybrid work
- Merchandising
- Leadership
Marketing & Sales Manager – DACH (Germany, Austria, Switzerland)
Warwick HR —Warwick
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- English
- Free parking
- Annual leave
Quick apply
SEO Manager
Absolute Collagen —Birmingham
- Up to £55,000 a year
- Full-time
- Hybrid work
- Analysis skills
- AI
- Communication skills
Quick apply
11d
Business Systems Manager - Customer and Commerce
Gymshark —Solihull
- Hybrid work
- Management
- Leadership
- Employee discount
- Gym membership
Quick apply
7d
Operations Manager
InPost UK —Lichfield
- £38,000 - £40,000 a year
- Analysis skills
- Continuous improvement
- Driving
- Employee assistance programme
- Life insurance
Quick apply
Senior Sales Manager (Wholesale)
Joma Jewellery and Katie Loxton —Banbury
- £50,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
- Communication skills
- Employee discount
13d
Marketing Manager
TM FOODS CORPORATIONS LTD —Birmingham
- £34,000 - £50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexitime
- Employee discount
Quick apply
13d
SEO Manager
Joma Jewellery and Katie Loxton —Banbury
- Monday to Friday
- Hybrid work
- Presentation skills
- Communication skills
- Work from home
- Employee discount
Head of Brand, Marketing & Customer Acquisition
NCF Living —Birmingham
- £60,000 - £70,000 a year
- Full-time
- Analysis skills
- In-person
- Leadership
- Employee discount
Quick apply
4d
Marketing Manager
Prime Electrical Distributors —Walsall
- From £45,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- In-person
- Marketing
- Health & wellbeing programme
- Employee assistance programme
Quick apply
10h
Senior Creative Lead
Joma Jewellery and Katie Loxton —Banbury
- Hybrid work
- Mentoring
- Organisational skills
- Communication skills
- Work from home
- Employee discount
US Senior Wholesale Manager
Joma Jewellery and Katie Loxton —Banbury
- Seasonal
- Remote
- Management
- Sales
- Travel
Performance Marketing Manager
Cake Agency —Birmingham
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Marketing
- Analysis skills
- Annual leave
- Work from home
Quick apply
4d
Brand Partnership Manager
The Watches of Switzerland Group —Carlton
- Analysis skills
- Project management
- Marketing
- Employee assistance programme
2d
Paid Ads Manager
Cake Agency —Birmingham
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Marketing
- Analysis skills
- Annual leave
- Work from home
Quick apply
1d
Paid Social Manager
Joma Jewellery and Katie Loxton —Banbury
- Hybrid work
- Marketing
- Work from home
- Employee discount
Director of Product
drivvn —Birmingham
- Full-time
- Hybrid work
- Software development

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Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

manager (ecommerce) jobs in tile hill, war

Customer Experience Manager

Sales Manager

Business Development Manager - Contract Logistics

Head of eCommerce

Marketing & Sales Manager – DACH (Germany, Austria, Switzerland)

SEO Manager

Business Systems Manager - Customer and Commerce

Operations Manager

Senior Sales Manager (Wholesale)

Marketing Manager

SEO Manager

Head of Brand, Marketing & Customer Acquisition

Marketing Manager

Senior Creative Lead

US Senior Wholesale Manager

Performance Marketing Manager

Brand Partnership Manager

Paid Ads Manager

Paid Social Manager

Director of Product

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