Office-based in Milton Keynes | Permanent | Part-time 27.5 hours per week
Work pattern: Tuesday 09:30 - 16:30, Wednesday - Friday 09:30 - 17:00 with half an hour unpaid lunch | £19,247.80 per annum
MK Act is seeking a compassionate Family Support Worker to join our refuge team. You will support residents day-to-day, complete assessments, deliver support plans and contribute to a safe, recovery-focused environment.
Key responsibilities of the Family Support Worker:
Work with the Deputy Refuge Manager, Refuge Manager, colleagues and volunteers to provide a support service and ensure that:
- An initial assessment of individual’s needs and risk levels is completed and reviewed
- Key working, risk assessment, safety planning and advice is provided a support plan is agreed and reviewed with service Users with identified outcomes using the Empowerment Star
- License agreements are issued and adhered to
- Liaison with MKCC regarding move on of service users is managed appropriately
- Accurate records and data are completed for clients
- Housing Benefit documents are completed and submitted
- Safeguarding concerns are identified, recorded on the SG log and escalated to the SG Lead
- Accurate records and case notes are updated for each survivor
- A programme of activities is provided for service users
- Clients have access to DA Intervention Programmes
- Client’s views are received via House meetings, Feedback Forms and Service User Meetings
- Referrals needing refuge space are contacted in a timely manner
Multi-Agency Coordination
- Work in partnership and actively network with local statutory and voluntary services to promote safety and welfare of survivors. This includes frontline professionals with Adult Social care, Children’s Services or health services.
- Participate in multi-agency processes, advocating for survivors within relevant professional forums.
- Engage in institutional advocacy, ensuring survivors' needs and rights are recognised within systemic responses.
GENERAL RESPONSIBILITIES:
- Contributing to monitoring and evaluation processes and completing timely and accurate reports. This includes collecting feedback from survivors on their experiences of the service.
- To carry out any administrative tasks necessary to comply with the job description.
- Participate in the 24-hour on call service
- Report repairs and maintenance to BPHA and monitor progress
- Liaise with contractors
- Ensure flat voids are reported and completed within the permitted time frame
- Support volunteers working within the refuge
- Participate in bimonthly case management
- Attend all meetings and training as requested by the Senior FSW / Refuge Manager
- Attend regular S+S sessions
- Ensure that security of information is maintained and complies with the requirements of the Data protection Act
About you:
You are empathetic, organised and confident supporting individuals with varied needs.
Essential Skills:
- Knowledge of domestic abuse and its impact
- Understanding of risk, safeguarding and support planning
- Strong communication skills
- Experience supporting survivors or vulnerable individuals
- Calm and professional under pressure
- Good IT and record-keeping skills
- Full driving licence and access to a car (held for at least two years)
Desirable Skills:
- Experience in refuge or crisis support
- Experience completing assessments or multi-agency working
- Understanding of the Empowerment Star
- Relevant domestic abuse training or willingness to train
Reports Into: Refuge Manager/Deputy Refuge Manager
Direct Reports: None
Our Mission
MK-ACT is an independent charitable organisation that works to protect adults and children from domestic (and sexual) violence and abuse by providing a range of high quality support services, including places of refuge for women and children who have experienced or are at risk of DA, and working to empower and encourage survivors to rebuild their lives, free from violence and abuse.
Our primary purpose is to address domestic abuse as experienced by those of all genders through our activities and services. In acknowledgement of the gendered nature of domestic abuse, our focus is on women and child survivors of domestic abuse.
Our Aims
- To provide a range of high quality and effective support services for adults and their children who have experienced, or are at risk from, domestic (and sexual) violence or abuse.
- To ensure equality of access to relevant services provided by MKACT.
- To promote cohesive inter-agency working and strengthening partnership working to develop strategies that will enhance the safety of and improve services for survivors and their children.
- To enhance social justice by raising awareness and supporting campaigns for better laws, policies and services designed actively to prevent domestic and sexual violence, and/or to mitigate the impact of such experience.
- To monitor standards and continually strive to improve our services.
“The quality of our service is only ever as strong as the team behind it. By investing in team development and building trust within our organisation, we ensure that every individual we support receives the care, dignity, and professionalism they deserve.” - Sue Burke, CEO
Our Values
Dignity and Respect: We respect the human rights and dignity of each individual using our
services, ensuring our work is informed by their testimony and places
the highest priority on their safety.
Empowerment: We are committed to providing user-centred services that address clients'
needs and aspirations and contribute to their empowerment to determine
their own and their children's lives.
High Quality: We are committed to delivering high quality and effective services
based on the principles of informed decision-making and supported
autonomy for clients, and mutual aid.
Cooperation and Collaboration: We value co-operation and collaboration in partnerships with other
agencies that enable us to deliver positive outcomes for survivors and
their children.
Diversity: We value the diverse contributions of all our staff, volunteers and
stakeholders towards the achievement of our aims.
Our Benefits:
- Pension & Contribution
- Development opportunities
- 25 Days holiday
- Training opportunities
- Regular 121 and clinical supervision
- Sick pay
- Free eye tests
- Supportive work environment
- Wellbeing strategy and monthly activities
- Staff socials
- Your birthday off to celebrate!
Taking the next step in your application...
MK Act is an equal opportunities employer committed to quality, equality and diversity and welcomes applications from all sections of the community. This post is subject to safer recruitment procedures and regulations and an enhanced DBS check and is open to female applicants only under Schedule 9 (Part 1) of the Equality act 2010.
As part of our commitment to fair and consistent recruitment, we do not accept CVs.
Please complete the application form using the link below. Please note that any applications submitted without the form will not be considered.
https://form.jotform.com/253233664598063
Closing date for applications is Friday 11 September 2026 at 12pm
Interviews held in person or online
If you have any questions or would like to find out more, please reach out to us at [email protected]
Job Type: Part-time
Pay: £19,247.80 per year
Expected hours: 27.5 per week
Benefits:
- Free parking
- On-site parking
Work Location: In person
