Service manager Work, Jobs in Tong, Shr (with Salaries)

Service Desk Analyst
Busy Bees —Burntwood
- Full-time
- Travel
- Communication skills
Operations Manager – Shropshire Holiday Let Portfolio
Pass the Keys Shropshire —Shrewsbury
- £32,000 - £35,000 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Team management
- Quality control
Quick apply
5d
Operations Manager - NX WMT
BidvestNoonan —Wolverhampton
- £41,671.80 a year
- Full-time
- Customer service
- English
- Budgeting
- Annual leave
Quick apply
Regional Customer Relationship Manager
Barchester Healthcare —Lichfield
- From £400,000 a year
- Microsoft Powerpoint
- Salesforce
- Communication skills
Quick apply
Entry-Level Account Executive (HF1353751)
Flourish —Wolverhampton
- £35,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Supply Chain & Procurement Manager
Berwick Care —Telford
- £55,000 - £75,000 a year
- Full-time
- Business development
- Continuous improvement
- Quality control
- Gym membership
Quick apply
Operations Manager
Berwick Care —Telford
- £50,000 - £65,000 a year
- Full-time
- Business development
- Continuous improvement
- Quality control
- Gym membership
Quick apply
Local Service Manager
Sanctuary Supported Living —Shrewsbury
- £38,493 - £40,521 a year
- Full-time
- Team management
- Organisational skills
- Leadership
- Annual leave
Quick apply
Membership Account Manager
Shropshire Chamber of Commerce —Telford
- £32,000 a year
- Full-time
- CRM software
- Business development
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Event Sales Manager
Grand Station —Wolverhampton
- £26,437 - £38,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
Quick apply
5d
Aftersales Manager
Arnold Clark —Telford
- £40,000 - £76,000 a year
- Monday to Friday
- Customer service
- Computer skills
- Leadership
- Annual leave
- Employee discount
Quick apply
13d
Wedding & Events Planner
Park House Hotel —Shifnal
- £32,000 - £35,000 a year
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
Quick apply
Production Supervisor
Industrial Physics —Telford
- Up to £55,000 a year
- Full-time
- Engineering
- Bachelor's degree
- Team management
- Free parking
- Referral programme
Quick apply
6d
General Manager
Arnold Clark —Telford
- From £60,000 a year
- Customer service
- Recruiting
- Organisational skills
- Annual leave
- Employee discount
Quick apply
13d
First Point of Contact Administrator - Residential Property Management - Shrewsbury
Lambert Smith Hampton Ltd —Shrewsbury
- Full-time
2d
Experience Manager
Bodycare Retail Ltd —Telford
- £31,000 - £34,500 a year
- Full-time
- CRM software
- Social media management
- Customer service
Quick apply
4d
Facilities Contracts & Performance Manager
The Shrewsbury and Telford Hospital NHS Trust —Shrewsbury
- £57,528 - £64,750 a year
- Full-time
- Continuous improvement
9d
Operational Lead - Crisis Resolution & Home Treatment Team, Telford
Midlands Partnership University NHS Foundation Trust —Telford
- £49,387 - £56,515 a year
- Full-time
- University
- Recruiting
- Leadership
9d
Project Officer
Community Resource —Shrewsbury
- £12,072.85 a year
- Part-time
- Hybrid work
- CRM software
- Supervising experience
- Project management
- Free parking
- Flexitime
Quick apply
12d
PA to the PRINCIPAL & CHIEF EXECUTIVE
Newcastle and Stafford Colleges Group —Newcastle
- £40,000 - £45,000 a year
- Monday to Friday
- Microsoft Word
- Team management
- Travel
- Annual leave
2d

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Service Desk Analyst

Busy Bees -
Burntwood

Apply Now

Job details

Permanent | Full-time

Qualifications

Technical troubleshooting
Customer service call handling
ITIL Certification
Driving Licence
Inbound customer enquiry call handling
Report generation
Stakeholder collaboration
Stakeholder liaison
Incident queue management
User account provisioning
Ticket management
Internal department liaison
Microsoft Office Suite
User account management
IT permissions management
Ticket management systems
Mobile device management
Technical writing
Management reporting
Customer support
Application support
Communication skills
Active Directory
Remote diagnostics
Mobile devices

Full job description

Role Overview:

Job Title: Service Desk Analyst

Reports to: Service Desk Manager

Employment type: Full time permanent,

Based: Burntwood - 4 days a week in the office required

Salary: Competitive

About the role

The Tech and Change Service Desk Analyst plays a vital role in ensuring our centres and central teams have the technology they need to deliver exceptional service every day. You’ll be at the heart of keeping systems running smoothly, supporting colleagues across the organisation and helping to resolve technical issues quickly and effectively.

Working as a key point of contact for IT support, you’ll respond to and manage a range of queries through calls, emails and the self-service portal, ensuring issues are handled efficiently and within agreed service levels. Your work will span supporting core systems such as O365 and Active Directory, troubleshooting hardware issues remotely, and coordinating the supply of new equipment with external vendors.

About Busy Bees

Established in 1983, Busy Bees is now not only the largest but also the leading provider of childcare in the UK and the fourth largest provider in the world, with just under 1,000 centres globally to date. This is an exciting time to join us as we continue to grow our UK estate and support families in new communities.

About the Benefits

Sector leading Family Leave
Big Benefits. Dedicated 24/7 employee benefits platform Hive (Reward Gateway)
with retail, cinema, and travel discounts
35% Childcare discount.
33 days holiday inclusive of bank holidays and an extra day off for your birthday every year
Further Training and development.

Role Responsibilities:

Responsibilities

Working as part of the Technology and Change service desk - as necessary - to provide first class support to satisfy the needs of our internal customers.
Progressing support calls and liaising with technology and change staff, and third-party vendors and suppliers to ensure the prompt resolution of all requests to agreed SLA and OLAs.
AD Management, with the creation of new users, day to day support issues, and managing leaver accounts, to an industry best practice standard.
Developing and maintaining strong working relationships with stakeholders at all levels, maintaining the high levels of trust the current team have earnt.
Resolving complex hardware / internet issues remotely through troubleshooting carried out over the phone. If unsuccessful, liaising with third parties, owning the ticket until resolution.
Android Phone and Tablet Device Issue resolution and device management.
Documenting resolutions to build up internal knowledge documents, and create help documents that can be shared with the wider teams.
Co-coordinating and actioning requests for access to systems, within established parameters, with agreed business owners.
Generation of reports demonstrating key KPIs are being achieved.
Ordering of hardware, prioritisation to hit budget targets, and ensuring the right hardware is provided to meet the needs of the business.
Occasional travel to nursery centres to deep dive challenging issues.

Required Qualifications:

Key Skills and Experience

Experience supporting a Microsoft 365 environment, including Active Directory and Office applications.
Mobile Device Management experience, including maintenance, troubleshooting, and procurement.
Experience using IT service desk / ticket management systems.
Ability to produce KPI and performance reports using Microsoft Office.
Understanding of the importance of finance and payroll systems within a business environment.
Experience working with third-party suppliers to support service delivery and issue resolution.
Exposure to small system changes and coordination across multiple stakeholders and vendors.
Strong technical troubleshooting skills across hardware, software, and connectivity issues.
Strong communication skills with a clear, professional telephone manner.
Ability to translate technical issues into simple, non-technical language.
Highly organised with strong prioritisation skills and the ability to work independently.
Calm, logical problem-solver with a strong customer service focus.
Collaborative team player, confident working across internal teams and external partners.
Full UK driving licence.

Desirable Requirements

ITIL v3 or v4 Foundation.
Knowledge of the early years or multi-site operational environments.

Apply Now

Refine Your Search

service manager jobs in tong, shr

Service Desk Analyst

Operations Manager – Shropshire Holiday Let Portfolio

Operations Manager - NX WMT

Regional Customer Relationship Manager

Entry-Level Account Executive (HF1353751)

Supply Chain & Procurement Manager

Operations Manager

Local Service Manager

Membership Account Manager

Event Sales Manager

Aftersales Manager

Wedding & Events Planner

Production Supervisor

General Manager

First Point of Contact Administrator - Residential Property Management - Shrewsbury

Experience Manager

Facilities Contracts & Performance Manager

Operational Lead - Crisis Resolution & Home Treatment Team, Telford

Project Officer

PA to the PRINCIPAL & CHIEF EXECUTIVE

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