Customer service team lead Work, Jobs in Tonge, Lec (with Salaries)

Complaints Resolution Lead
Futures Housing Group —Derby
- £42,343 a year
- Full-time
- Analysis skills
4d
Customer & Sales Support Team Leader
Keystone Group —Swadlincote
- Full-time
- CRM software
- Microsoft Excel
- Customer service
10d
Customer & Sales Support Team Leader
Keystone Lintels —Swadlincote
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Free parking
- Health & wellbeing programme
Quick apply
22h
Customer Enquiry (TEAM LEADER)
NEBOSH —Leicester
- £38,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
3d
Customer Support Team Leader & Account Manager
Staytite —Nottingham
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
6d
New Business Sales / Lead Generator
LOBO Systems Ltd —Derby
- £30,000 - £45,000 a year
- Full-time
- CRM software
- Phone etiquette
- Free parking
- Annual leave
Quick apply
3d
Programme Delivery Lead
Riviera Travel —Burton-On-Trent
- £590 - £680 a day
- Full-time
- Hybrid work
- PMP
- ERP systems
- Agile
Quick apply
4d
Team Leader
LRG —Derby
- CRM software
- Organisational skills
- Leadership
Quick apply
Service Desk Team Manager
MHR INTERNATIONAL UK LIMITED —Nottingham
- Leadership
- Communication skills
- Employee discount
- Referral programme
12d
Operations Lead
Healand Labs —Leicester
- From £30,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Supervising experience
- Free parking
- Employee discount
Quick apply
8d
Solution Lead - Cloud & AI
Babble Cloud —Burton-On-Trent
- Full-time
- Sales
- Business development
- SharePoint
- Annual leave
- Sick pay
Quick apply
Client Operations Lead - Nottingham
NCR —Nottingham
- Full-time
- Sales
- Mentoring
- Contracts
14d
Section Lead
Cromwell —Leicester
- Microsoft Excel
- Computer skills
- Power tools
- Annual leave
- Sick pay
Team Leader
NEXT —Nottingham
- £13.84 an hour
- Full-time
- Customer service
11d
Claims Team Leader - Third Party Property Damage
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Annual leave
13d
Lead Contract Specialist
Fresenius Medical Care —Huthwaite
- Full-time
- Hybrid work
- English
- Microsoft Office
- Contracts
- Annual leave
- Employee assistance programme
Managed Services Team Leader
MHR INTERNATIONAL UK LIMITED —Nottingham
- Management
- Leadership
- Communication skills
- Employee discount
- Referral programme
13d
LGV Team Manager
Ocado Logistics —Tamworth
- 12 hour shift
- Management
- Human resources
Operations Team Leader - Security (6 month FTC) - Highcross Leicester
Savills Management Resources —Leicester
- £16.63 an hour
- Night shift
- Management
- Customer service
- English
13d
Lead Online Manager
Sainsbury's —Sutton Coldfield
- £36,250 a year
- Management
- Leadership
- Employee discount
3d

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Complaints Resolution Lead

Futures Housing Group -
Derby

Apply Now

Job details

Full-time
£42,343 a year
4 days ago

Benefits

Private medical insurance

Qualifications

Analysis skills

Full job description

Can you turn a negative into a positive?

We’re looking for an exceptional investigator with an eye for detail and a natural talent for building relationships, to join our small, proactive Complaints Team.

You’ll be part of a wider Customer Experience team who will need your support to consistently deliver effortless experiences to our customers.

You will be a driver of change by collating trend data and communicating findings to the business to inform service change preventing complaints from occurring, escalating, or reoccurring.

You’re someone with a practical approach to problem solving who, no matter what the problem or medium can communicate effectively, clearly, and accurately putting into practice those excellent Customer Complaints skills you’ve developed in your career so far.

With your proven track record you’ll be adept at investigating stage 1 and 2 complaints and preparing information for the Housing Ombudsman Futures will be the perfect platform to showcase your strong analytical and problem solving skills.

A few key points from out role profile:

Adopt a fair and impartial approach to visiting customers in their homes to understand the complaint and collate any evidence.
Ensure a fair, logical, and consistent approach to agreeing compensation in line with our policies and procedures.
Take ownership of the complaint resolution from start to closure, ensuring that the customer is regularly kept informed of progress.
Prepare high level written complaint responses fit for scrutiny from the Housing Ombudsman Service.
Keep accurate records and evidence of the investigation, compliance with the HOS Complaint Handling Code and correspondence with the customer on
the relevant in-house systems.
Prepare documentation requested by the Housing Ombudsman Service.
Prepare detailed reports and share learnings from complaints to prevent repeat complaints from occurring including with the senior management team.

Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Your weekly hours of work would be 37, Mon - Fri, paid monthly. You'll get 25 days holiday plus bank holidays and concessionary days holiday at Christmas. We also offer great flexibility around business needs.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

Make a note in your calendar as interviews are 31st July.

To start your Futures Journey take a look at our Role Profile. Please note we may contact candidates or close the vacancy prior to the closing date.

Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We don't just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job.

Apply Now

Refine Your Search

customer service team lead jobs in tonge, lec

Complaints Resolution Lead

Customer & Sales Support Team Leader

Customer & Sales Support Team Leader

Customer Enquiry (TEAM LEADER)

Customer Support Team Leader & Account Manager

New Business Sales / Lead Generator

Programme Delivery Lead

Team Leader

Service Desk Team Manager

Operations Lead

Solution Lead - Cloud & AI

Client Operations Lead - Nottingham

Section Lead

Team Leader

Claims Team Leader - Third Party Property Damage

Lead Contract Specialist

Managed Services Team Leader

LGV Team Manager

Operations Team Leader - Security (6 month FTC) - Highcross Leicester

Lead Online Manager

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