Case manager Work, Jobs in Tower Hamlets (with Salaries)

Case Manager
NEST —London
- £54,000 a year
- Hybrid work
- Analysis skills
5d
Senior Case Manager
Brownbill Associates —London
- Full-time
- Hybrid work
- Supervising experience
- Team management
- Case management
Quick apply
Case Manager
Civic Recruitment Limited —London
- Full-time
- Case management
Quick apply
Associate Occupational Therapist Case Manager
Harrisons Case Management —London
- £45 - £80 an hour
- Monday to Friday
- Case management
- Patient care
- Organisational skills
- Work from home
Quick apply
Case Manager
Howden Group Holdings —London
- Full-time
- Hybrid work
- CRM software
- Writing skills
- Travel
Case Manager
Port of London Authority —Gravesend
- £47,001 a year
- Full-time
- Analysis skills
- Travel
- Annual leave
- Employee assistance programme
5d
Change Manager (Life Sciences) x3 - Contract roles
Project Blackbook —London
- £400 - £550 a day
- Hybrid work
Quick apply
4d
Team Manager Leaving Care
Finefair Ltd —Ilford
- £35,000 - £45,000 a year
- Full-time
- Management
- Data analysis skills
- Bachelor's degree
- Work from home
Quick apply
Case Officer (Vulnerable Pupils)
London Borough of Havering —Romford
- £43,680 - £48,003 a year
- Full-time
- School
Assistant General Manager
Fim Limited —London
- £75,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Conflict management
- Employee assistance programme
- Life insurance
Quick apply
Associate Case Manager
Harrisons Case Management —London
- From £45 an hour
- Part-time
- Case management
- Paediatrics
- In-person
- Work from home
Quick apply
Data Administration Officer
Support When It Matters —Hackney
- £25,000 a year
- Weekend availability
- Inventory control
- Microsoft Office
- Administrative experience
Quick apply
7h
New Business Assistant
NPS Law —Canary Wharf
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Organisational skills
- Typing
- Free parking
- Annual leave
Quick apply
3h
Independent Investigator
Public Sector Resourcing —London
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
4d
Global Operations Coordinator - BCG Institute
Boston Consulting Group —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Assistant Hub Officer
HM Revenue and Customs —Stratford
- £31,471 a year
- Part-time
- Hybrid work
- Microsoft Word
- Presentation skills
- Travel
- Work from home
12d
Legal Operations Manager
KAG India International Services Ltd. —London
- £33,279.06 - £83,317.91 a year
- Full-time
- Administrative experience
- Supervising experience
- Team management
- Health & wellbeing programme
- Flexitime
Quick apply
5h
Case Manager
Frenkel Topping —London
- From £48,000 a year
- Call to connect
- Case management
- Care plans
Quick apply
Responsible Individual - Children Home
Jamores Homes —London
- From £50,000 a year
- Part-time
- Business development
- Organisational skills
- In-person
Quick apply
1d
Clerk to HM Judges
HM Courts and Tribunals Service —London
- £33,551 - £35,564 a year
- Full-time
- Remote
- English
- Presentation skills
- Travel
- Annual leave
- Flexible schedule
7d

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Case Manager

NEST -
London

Apply Now

Job details

Fixed term contract
£54,000 a year
5 days ago

Benefits

Company pension

Qualifications

Pension
Stakeholder liaison
Complaint handling
Analysis skills
Root cause analysis
Auto Enrolment regulations

Full job description

Role Overview

In this role, you’ll work on complex and sensitive casework that helps ensure members, employers and other customers receive fair, well-evidenced outcomes. Day to day, you’ll investigate complaints and disputes, review evidence, prepare clear recommendations, respond to external enquiries and work with colleagues across Nest and our third-party operational delivery partner to resolve issues.

You’ll also use insight from your casework to help identify recurring themes, root causes and opportunities to improve service quality. This role would suit someone who enjoys getting into the detail, can quickly understand complex information and is confident using their judgement to progress work through to a clear conclusion.

This is a 12-month fixed-term contract opportunity.

The minimum criteria for this role are:

Ideally, you’ll have a good understanding of UK pension legislation, automatic enrolment and the role of relevant regulatory bodies, along with previous complaint and dispute handling within the pensions industry.
Able to quickly understand, interpret and apply complex information, including policy, legislation, operational processes and customer journey detail.
Demonstrate strong analytical skills, using evidence, case information and management information to identify trends, risks, root causes and improvement opportunities.
Possess a strong sense of personal accountability and meticulous attention to detail with the ability to manage multiple tasks, prioritise effectively and work to deadlines.
Able to work effectively both independently and as part of a team, showing initiative and good judgement when progressing work.
Effectively influence stakeholders and communicate clear, evidence-based recommendation to drive issues to resolution and ensure delivery of agreed actions across Nest and our third-party operational delivery partner.

Don't worry if you think you don't have all the key skills, it might be worth taking the few minutes to apply as we're good at spotting potential. At Nest, you’ll have access to a range of learning opportunities to learn, grow and build the skills you need to be successful in your role and career.

Please download a full job description to find a full scope, deliverables, experience and personal attributes required for this role.

Flexible and agile working

Everyone's personal situation is different.

To make the most out of hybrid working, we've introduced different ways of working, which include (subject to role requirements):

hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once - twice a week, or more, as required)
reduce or vary working hours
reduce or vary the days worked
work compressed hours
job share

Click here to see the benefits we offer at Nest.

For more information about our recruitment process click here

Directorate/Department Overview

The Services and Solutions (SaS) directorate brings together Nest’s operational delivery, technology, data, and change capabilities to deliver resilient, member‑focused services at scale. SaS has accountability for the end‑to‑end running of Nest’s services, including oversight of customers and scheme operations delivered with strategic partners, along with the design and delivery of change that supports Nest’s long‑term strategy.

The directorate provides enterprise‑wide leadership across operational delivery, technology and data, working closely with internal teams and external partners to strengthen resilience, assurance, and continuous improvement while ensuring services remain compliant, efficient, and focused on good member outcomes.

SAPE is one of two teams within Scheme Operations and is responsible for retained critical processes and for providing assurance over the service quality, consistency and effectiveness of service delivered across key member and employer journeys. The team plays an important role in protecting good member outcomes, managing risk and identifying opportunities for service improvement through casework insight, quality review and operational oversight.

Within this structure, the Case Manager sits in the case management team and reports to a Senior Case Manager. The role supports the effective management of complex casework by helping ensure cases are investigated thoroughly, evidence is considered carefully and outcomes are fair, clear and well documented. Case Managers also contribute to wider learning and continuous improvement by identifying themes, risks and service issues from their casework.

Organisational Overview

Nest is an award-winning workplace pension scheme, the largest in the country.

Set up by the government to give every worker in the UK somewhere to save, our first-class responsible investment practice and governance are the backbone of what we do, supported by all the functions you’d expect to find in a thriving business. We’re committed to creating a workplace where you can be your authentic self and offer an inclusive and flexible working environment.

Diversity, Equity and Inclusion

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion/belief, sex, sexual orientation or socio economic background.

We also recognise the importance of diversity of thought and other forms of neurocognitive variation.

Nest is a Disability Confident Leader, which is the highest level of the Disability Confident Scheme. If you have a disability, please declare that you’re applying through the scheme.

We aim to offer an interview to those applicants who apply through the Disability Confident Scheme and best meet the minimum criteria. However, there may be some circumstances where this is not possible due to the volume of applications.

Please note that this advert may close early if we receive a sufficient number of satisfactory applications.

If you have any difficulty in sending your application or need the application pack in an alternative format, or you require any reasonable adjustments please contact: [email protected].

Apply Now

Refine Your Search

case manager jobs in tower hamlets

Case Manager

Senior Case Manager

Case Manager

Associate Occupational Therapist Case Manager

Case Manager

Case Manager

Change Manager (Life Sciences) x3 - Contract roles

Team Manager Leaving Care

Case Officer (Vulnerable Pupils)

Assistant General Manager

Associate Case Manager

Data Administration Officer

New Business Assistant

Independent Investigator

Global Operations Coordinator - BCG Institute

Assistant Hub Officer

Legal Operations Manager

Case Manager

Responsible Individual - Children Home

Clerk to HM Judges

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