Team leader, advisory services Work, Jobs in Townhill, Fif (with Salaries)

Contact Centre Team Leader – Full Time
Vets Now —Dunfermline
- £33,150 a year
- Full-time
- Customer service
- Mentoring
- Leadership
- Annual leave
12d
Customer Resilience and Journey Success Team Leader
M&G plc —Stirling
- Full-time
- Military
- Financial services
- Leadership
- Annual leave
10d
Team Manager - Connected Families - Forth Valley (23395)
Barnardo's —Stirling
- £36,099 - £44,260 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
8d
Team Leader
The Richmond Fellowship Scotland —Fife
- £34,649 - £36,822 a year
- Supervising experience
- Care plans
- Communication skills
- Annual leave
- Employee discount
Team Manager Adult Services (Resources)
Fife Council —Fife
- £57,196.54 - £62,543.64 a year
- Full-time
- Hybrid work
- Supervising experience
- Travel
- Employee discount
3d
Team Manager
Fife Council —Cupar
- £57,196.54 - £62,583.94 a year
- Full-time
- Supervising experience
- Presentation skills
- Travel
- Employee discount
Advisory Services Graduate (Multiple locations)
AECOM —Edinburgh
- Full-time
- Hybrid work
- In-person
- Communication skills
- Marketing
5d
Team Leader
Eurofins UK BioPharma Services —Livingston
- Full-time
- Customer service
- Organisational skills
- Leadership
- Free parking
- Annual leave
Quick apply
Team Leader
Dalgety Bay Care Home —Dunfermline
- £15 an hour
- Full-time
- Medication administration
- Leadership
- Communication skills
- Annual leave
Quick apply
Helpdesk Team Leader
Lovat's Group —Loanhead
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Technician / Trainee Team Leader - Perth
EPSCO Ltd —Perth
- £27,000 - £30,000 a year
- Full-time
- In-person
- Free parking
- Gym membership
Quick apply
2d
Team Manager (Infrastructure and Systems)
Fife Council —Glenrothes
- £57,196.54 - £62,583.94 a year
- Full-time
- Remote
- Management
- Travel
- SharePoint
- Employee discount
Integrated Rehabilitation Team Leader - Community
NHS Scotland —Cumbernauld
- £52,845 - £61,466 a year
- Call to connect
- Annual leave
- Sick pay
9d
Hygiene Team Leader - Evenings
Bakkavor —Linlithgow
- £15.46 an hour
- Overtime
- English
- Supervising experience
- Communication skills
- Free parking
- Employee discount
Quick apply
Customer Service Team Leader
Stagecoach —Perth
- £34,056 a year
- Full-time
- Management
- Customer service
- Continuous improvement
4d
Delivery Team Leader
Bestway Group —Newbridge
- Full-time
- Leadership
- Communication skills
- Annual leave
Quick apply
Customer Experience Lead
Invercare —Perth
- £14.45 an hour
- Full-time
- Supervising experience
- In-person
- Care plans
- Paid training
- Annual leave
Quick apply
8d
Customer Field Team Leader
CityFibre —Edinburgh
- Full-time
- Hybrid work
- Travel
- Leadership
- Annual leave
Quick apply
Account Manager
Safetykleen —Stirling
- £32,000 - £35,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
Senior Service Lead
Real Life Options —Dunfermline
- £29,954.47 a year
- Weekend availability
- Mentoring
- Care plans
- Leadership
- Annual leave
- Employee assistance programme
Quick apply

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Contact Centre Team Leader – Full Time

Vets Now -
Dunfermline

Apply Now

Job details

Permanent | Full-time
£33,150 a year
12 days ago

Benefits

Annual leave
Company pension

Qualifications

Customer service
Mentoring
Leadership
Communication skills

Full job description

Location

Dunfermline, Scotland

Job Type

Permanent

Salary

33,150 PA

About the Job

Are you looking for a new leadership challenge?

Be part of the UK’s leading provider of Emergency Pet Care

We are at the forefront of emergency and critical care, making a real difference to pet owners and saving the lives of pets each day. We provide cover to over 1000 vet practices and have over 60 emergency clinics and specialist referral hospitals across the UK. Vets Now are truly at the cutting edge of pet emergency services.

About the role

We are currently seeking a Contact Centre Team Leader to join our contact centre based in Dunfermline.

This is a full-time, permanent position working 37.5 hours per week.

The role involves working 5 days out of 7 to cover contact centre opening hours.

Shifts include weekday evenings, weekend days and evenings, and overnight work.

Lead from the front

Working as a contact centre team leader at Vets Now will expose you to rewarding experiences you simply wouldn’t see in any other contact centre role.

This role will involve leading, motivating and supporting a team of call handlers who are the first point of contact for worried pet owners in an emergency. Our contact centre team, the pet equivalent of 999, are motivated by driving service excellence.

You will be based at our support office in Dunfermline and will be fully supported by our clinical and senior management team. Our network of pet emergency clinics and emergency specialty hospitals work in collaboration to ensure we can offer the best emergency and critical care in the country. Whether it’s sharing best practice or offering an empathetic ear, you will never be alone at Vets Now.

Are you a successful leader with strong operational skills?

We are the experts in emergency and critical care veterinary practice and that’s why we only employ the best. To be a part of our operational leadership team we are looking for someone with:

Experience of working within a client or customer service environment. Ideally some of this experience will have been gained in a contact centre environment.
Excellent customer service and communication skills
Previous experience of working in a leadership role
Experience of supporting, coaching and mentoring in the workplace
Ability to work well under pressure, maintaining the tact and diplomacy required in challenging situations
Demonstrate the ability to work to tight deadlines and seek solutions to problems
Ability to adapt quickly and professionally to a rapidly changing environment
Experience in working in a high volume, fast-paced environment
Excellence in attention to detail
A passion for delivering service excellence

Benefits

Competitive salary
7 weeks pro rata annual leave
Your birthday as a paid day off
Cash Health Plan provided by Simply Health
Vets Now For You – reward gateway giving discounts and cashback with 100’s of retailers
UK Standard Pension contributions – 5% Employee/3% Employer
Discounted staff pet care
Membership of employee wellbeing programme
Death in service of two times annual salary
Company sick, maternity, paternity and adoption pay schemes

Apply Now

Refine Your Search

team leader, advisory services jobs in townhill, fif

Contact Centre Team Leader – Full Time

Customer Resilience and Journey Success Team Leader

Team Manager - Connected Families - Forth Valley (23395)

Team Leader

Team Manager Adult Services (Resources)

Team Manager

Advisory Services Graduate (Multiple locations)

Team Leader

Team Leader

Helpdesk Team Leader

Technician / Trainee Team Leader - Perth

Team Manager (Infrastructure and Systems)

Integrated Rehabilitation Team Leader - Community

Hygiene Team Leader - Evenings

Customer Service Team Leader

Delivery Team Leader

Customer Experience Lead

Customer Field Team Leader

Account Manager

Senior Service Lead

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