Customer experience manager Work, Jobs in Treforest, Rct (with Salaries)

Customer Success Manager (Marketing/SEO)
Time To Scale —Magor
- £32,000 a year
- Full-time
- Hybrid work
- Salesforce
- Travel
- Annual leave
Quick apply
7d
Customer Manager
Network Rail —Cardiff
- £46,701 - £56,963 a year
- Full-time
- Hybrid work
- Travel
- Contracts
- Negotiation
- Employee discount
3d
Customer Success Manager
LEAP Legal Software —Cardiff
- £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Manager
Unify Limited —Caerphilly
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- APIs
- In-person
- Free parking
- Work from home
Quick apply
Customer Service Team Leader
Stellantis Financial Services —Cardiff
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Free parking
- Store discount
Quick apply
In-House Marketing Manager
FitPro Lead Gen —Nantgarw
- £30,000 a year
- Full-time
- Social media management
- In-person
- Communication skills
- Relocation assistance
Quick apply
10d
Account Manager
CITY ELECTRICAL FACTORS LTD —Cardiff
- £28,000 - £35,000 a year
- Full-time
- Sales
- Salesforce
- Business development
- Free parking
- Employee discount
Quick apply
4d
Customer Experience Specialist - Night Team
ANNA —Cardiff
- Night shift
- Remote
- Communication skills
- Annual leave
- Employee discount
3d
Customer Experience Specialist
ANNA —Cardiff
- £25,000 a year
- Monday to Friday
- Remote
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee discount
Business Development Manager (BDM) - Newport- Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Newport
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager
Rotamec —Cwmbran
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Employee assistance programme
Quick apply
Business Development Manager (BDM) - Neath - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Neath
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM) - Cardiff - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Cardiff
- £35,875 - £41,000 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
System Development & Application Manager
Hafod —Cardiff
- £54,000 - £58,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Software development
- IT
14d
Business Analyst
Advanced Secure Technologies —Saint Mellons
- £40,000 - £45,000 a year
- Full-time
- Azure
- Data analysis skills
- Project management
- Free parking
Quick apply
Account Manager (Sound & Video)
Stage Sound Services Ltd —Cardiff
- £30,742.40 - £33,612.80 a year
- Full-time
- Customer service
- English
- Administrative experience
- Free parking
- Annual leave
Quick apply
8d
International Sales Manager
Wescom Group —Cardiff
- From £45,000 a year
- Full-time
- Hybrid work
- Sales
- Military
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
3d
Experienced Accounts & Office Co-ordinator
GMI Electrical Ltd —Nelson
- £15.50 - £17.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Office
- Accounting
- Flexible schedule
Quick apply
4d
hospitality operations manager
Rock and Scallop —Newport
- £14 - £18 an hour
- Part-time
- Hospitality
- Management
- Culinary experience
Quick apply
11d
Strategic Accounts Executive
Tes Global —Llantrisant
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- Travel
Quick apply

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customer experience manager jobs near treforest, rct

Customer Success Manager (Marketing/SEO)

Time To Scale
Magor

Quick apply

Job details

Full-time
£32,000 a year
7 days ago

Benefits

Casual dress
Annual leave
Company pension

Qualifications

Web design
Salesforce
SEO
DNS
Account management

Full job description

PLEASE SUBMIT A COVERING LETTER ALONG WITH YOUR CV TO BE CONSIDERED

Customer Success Manager (UK, Remote)

Time To Scale — Websites & Marketing Systems for Trades

Remote (UK-based, occasional travel may be required) £26,000–£32,000 per annum (dependent on experience) Full-time, 37 hours/week, Monday–Friday, 3-month probation period

About Us

Time To Scale builds websites and marketing systems for tradespeople and local businesses across the UK — from plumbers and electricians to heating engineers. We've helped 200+ trade businesses get found on Google, convert more enquiries into booked jobs, and stop good leads slipping through the cracks.

We're a growing team that cares about doing right by our clients — no jargon, no empty promises, just results. Now we're looking for a Customer Success Manager to be the friendly, reliable face our clients hear from after they sign up — making sure their website launches smoothly, their local presence is set up correctly, and they feel genuinely supported throughout their time with us.

The Role

As Customer Success Manager, you'll be the main point of contact for our trade business clients from the moment they come on board. You'll manage the onboarding process, keep an eye on account health, spot opportunities for clients to get more from their plan, and make sure nothing falls through the cracks.

Key Responsibilities

Own the client relationship post-sale — onboarding, check-ins, and ongoing support
Coordinate website launches with our back-office build team, including setting up DNS records and business email correctly
Set up and manage Google Business Profiles, including troubleshooting and resolving suspended or unverified profiles
Monitor account health and proactively flag clients at risk of churning
Identify and pitch opportunities for account growth (e.g. Advanced SEO, PPC add-ons)
Chase and support clients on gathering reviews, providing content, and hitting launch milestones
Communicate clearly with clients via phone, email and SMS — professional, friendly, and straight-talking
Keep internal systems and CRM notes up to date
Eye for detail when proof reading websites

What You'll Need

Experience in a customer success, account management, or client services role
A genuinely customer-focused mindset — you take ownership of problems and follow through
Practical understanding of launching websites, including how DNS records work (A records, MX records, CNAME, nameservers) and how to set up business email
Working knowledge of Google Business Profiles — particularly how to resolve suspended or unverified listings
Confident, clear communicator, comfortable managing multiple client relationships at once
Comfortable working independently in a remote role
Based in the UK, with the right to work in the UK

Nice to Have (not essential)

Familiarity with local SEO concepts
Experience working with or for trades/local service businesses
Experience with CRM or all-in-one inbox tools (e.g. GoHighLevel)

You don't need web design or development experience — we have a dedicated back-office team who handle the actual site builds. This role is about the client relationship, the technical handover pieces (DNS/email/GBP), and making sure clients get results.

What We Offer

£32,000 per annum
Remote working, UK-based
25 days annual leave + 8 UK bank holidays
Workplace pension scheme

Pay: £32,000.00 per year

Benefits:

Casual dress
Company pension

Experience:

SEO: 1 year (preferred)

Work Location: Hybrid remote in Magor NP26

Quick apply

Refine Your Search

customer experience manager jobs in treforest, rct

Customer Success Manager (Marketing/SEO)

Customer Manager

Customer Success Manager

Customer Success Manager

Customer Service Team Leader

In-House Marketing Manager

Account Manager

Customer Experience Specialist - Night Team

Customer Experience Specialist

Business Development Manager (BDM) - Newport- Circa 41k Package- 53k OTE Uncapped

Business Development Manager

Business Development Manager (BDM) - Neath - Circa 41k Package - 53k OTE Uncapped

Business Development Manager (BDM) - Cardiff - Circa 41k Package - 53k OTE Uncapped

System Development & Application Manager

Business Analyst

Account Manager (Sound & Video)

International Sales Manager

Experienced Accounts & Office Co-ordinator

hospitality operations manager

Strategic Accounts Executive

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