Head of operations Work, Jobs in Tunstall, Sts (with Salaries)

Head of Operations
Kidsgrove Sports Centre —Stoke-on-Trent
- £30,000 - £35,000 a year
- Weekend availability
- Management
- Customer service
- Microsoft Office
- Sick pay
Quick apply
1d
Head of Ecommerce
CW Sellors Group Ltd —Ashbourne
- £45,000 - £55,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Employee discount
Quick apply
Business Systems Delivery Lead
Bathroom Mountain —Stoke-on-Trent
- £35,000 - £40,000 a year
- Full-time
- Project management
- Software development
- In-person
- Free parking
- Employee discount
Quick apply
7d
Senior Director of Field Planning & Activation
Acosta —Stoke-on-Trent
- £90,000 a year
- Full-time
- Leadership
Head of Delivery
Scottish Power —Middlewich
- £70,800 - £88,500 a year
- Management
- Customer service
- Engineering
- Annual leave
- Employee discount
6d
Head of Project Management Office (PMO)
Converge Technology Solutions —Stafford
- £75,000 - £78,250 a year
- Full-time
- Hybrid work
- Project management
- No degree
- IT
17h
Operations and Event Manager (Full driving licence essential)
Vanilla in Allseasons Ltd —Congleton
- £26,000 - £29,000 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Sales
Quick apply
13d
Recreational Assistant
Edu-Lettings UK Ltd —Stoke-on-Trent
- Up to £12.71 an hour
- Part-time
- Customer service
- In-person
- School
- Free parking
- Health & wellbeing programme
Quick apply
12d
Head of Commercial and Business Development
Trac Precision Solutions Ltd —Crewe
- Full-time
- Sales
- Engineering
- Master's degree
- Referral programme
- Sick pay
Quick apply
Head of Marketing
Radius Limited —Crewe
- Full-time
- Sales
- Marketing
- Master's degree
- Employee assistance programme
Quick apply
QA Specialist (Continuous Improvement)
Screwfix —Stafford
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
- Employee discount
- Flexible schedule
10d
Head of Financial Crime and MLRO
Together —Cheadle
- Full-time
Quick apply
Strategic Partnerships Manager
VEYL LTD —Stone
- £26,000 - £85,000 a year
- Full-time
- Hospitality
- Business development
- Organisational skills
- Free parking
Quick apply
1d
Traffic Management Operatives, IPV Drivers & Foremen – Sandbach
H W Martin (Traffic Management) Ltd —Sandbach
- Weekend availability
- Communication skills
- Time management
- Free parking
- Employee assistance programme
Contact Care Supervisor
AAH Pharmaceuticals —Stoke-on-Trent
- Customer service
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
Trainee Bridge Inspector
Inertia Consulting Ltd —Holmes Chapel
- £27,500 - £32,000 a year
- 8 hour shift
- English
- Microsoft Office
- Power tools
- Flexitime
Quick apply
6d
Head of Vision
Radius Limited —Crewe
- Full-time
- Management
- Leadership
- Communication skills
Quick apply
13d
Service Colleague (Express)
ASDA —Stoke-on-Trent
- £13.10 an hour
- 8 hour shift
- Employee assistance programme
- Employee discount
12d
Customer Outcomes & Complaints Lead
Leek Building Society —Leek
- Up to £40,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Continuous improvement
- Annual leave
- Sick pay
Quick apply
12d
Director of Golf
Champneys Mottram Hall —Wilmslow
- £50,000 a year
- Full-time
- Free parking
- Annual leave
Quick apply

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head of operations jobs near tunstall, sts

Head of Operations

Kidsgrove Sports Centre -
Stoke-on-Trent

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
1 day ago

Benefits

On-site gym
Company pension
Sick pay
On-site parking
Free fitness classes

Qualifications

Safeguarding Certification
Management
Customer service
Microsoft Office
Organisational skills
Business
Leadership
Communication skills

Full job description

Head of Operations

Kidsgrove Sports Centre CIO

Responsible to: General Manager

Purpose of the Role

This is an exciting opportunity to become the operational lead at one of Staffordshire's busiest community leisure centres.

Working closely with the General Manager, the Operations Manager will oversee the day-to-day operation of the centre, ensuring exceptional customer service, outstanding health and safety standards, strong financial performance and an engaged, motivated workforce.

As the General Manager's deputy, you will provide leadership to the Duty Management team and operational staff, embedding a culture of accountability, professionalism and continuous improvement.

This is a hands-on leadership role. You'll be just as comfortable supporting staff poolside or resolving operational challenges as you are analysing performance, developing people and improving systems.

Key Responsibilities

Operational Leadership

Lead the day-to-day operation of the sports centre.
Deputise for the General Manager when required.
Manage Duty Managers and operational staff.
Ensure the centre operates safely, efficiently and commercially.
Drive consistently high operational standards across all departments.
Monitor daily performance and resolve operational issues.
Support the delivery of business objectives and centre growth.

Leadership & People Management

Lead, motivate and inspire the operational team.
Directly manage the Duty Managers.
Conduct one-to-one meetings, probation reviews and appraisals.
Coach and develop future leaders.
Manage performance positively and fairly.
Assist with recruitment, induction and training.
Promote a positive, supportive workplace culture.

Health & Safety

Ensure full compliance with all Health & Safety legislation.
Maintain NOPs, EAPs and risk assessments.
Lead accident and incident investigations.
Ensure statutory compliance across the centre.
Oversee pool safety, water quality and operational procedures.
Act as senior incident manager when required.

Customer Experience

Champion exceptional customer service.
Resolve complex customer issues.
Support member retention initiatives.
Develop strong relationships with clubs, schools and community groups.
Continually seek opportunities to improve the customer journey.

Commercial Performance

Monitor centre performance and KPIs.
Support budget management.
Identify opportunities to increase income.
Monitor staffing efficiencies.
Assist with business planning and continuous improvement.

Systems & Administration

Produce operational reports.
Analyse attendance and performance data.
Ensure accurate records are maintained.
Confidently use Microsoft 365 and leisure management software.
Support implementation of new systems and technology.

Operational Duties

As a visible leader you will occasionally be required to support operational duties including:

Lifeguarding
Reception
Gym support
Opening and closing the building
Duty Management cover
Emergency response

Essential Experience

Minimum three years' experience in a senior leisure management role.
Experience leading operational teams.
Experience managing Duty Managers or supervisory staff.
Proven ability to motivate and develop people.
Strong understanding of Health & Safety within leisure.
Experience managing operational performance.
Excellent communication skills.
Strong organisational skills.
Competent in Microsoft Office 365.
Comfortable learning new software packages.

Essential Qualifications

Minimum Level 3 qualification in Business Management, Leisure Management or equivalent.
National Pool Lifeguard Qualification (NPLQ), or willingness to obtain.
Enhanced DBS (or willingness to undergo one).

Desirable Qualifications

Level 5 qualification or degree in Business/Operational Management
Pool Plant Operator Qualification.
IOSH Managing Safely.
Swim Teaching Qualification.
First Aid at Work.
Safeguarding qualification.
Fire Marshal training.

Personal Qualities

We're looking for someone who:

Leads by example.
Is positive, approachable and solutions focused.
Can inspire and motivate others.
Builds strong working relationships.
Is calm under pressure.
Takes ownership and accountability.
Is resilient and adaptable.
Has a genuine passion for community leisure.

Working Pattern

This is a flexible management position.

The role will involve a mixture of early mornings, evenings and weekends to support the operational needs of the business. Over time, the role is expected to move towards predominantly weekday core management hours, whilst maintaining a visible operational presence across the business.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Company pension
Free fitness classes
On-site gym
On-site parking
Sick pay

Application question(s):

Must have 3 years or more people management/leadership skills

Education:

Diploma of Higher Education (preferred)

Experience:

Leisure: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

head of operations jobs in tunstall, sts

Head of Operations

Head of Ecommerce

Business Systems Delivery Lead

Senior Director of Field Planning & Activation

Head of Delivery

Head of Project Management Office (PMO)

Operations and Event Manager (Full driving licence essential)

Recreational Assistant

Head of Commercial and Business Development

Head of Marketing

QA Specialist (Continuous Improvement)

Head of Financial Crime and MLRO

Strategic Partnerships Manager

Traffic Management Operatives, IPV Drivers & Foremen – Sandbach

Contact Care Supervisor

Trainee Bridge Inspector

Head of Vision

Service Colleague (Express)

Customer Outcomes & Complaints Lead

Director of Golf

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