About the role
The Operations and Executive Support Assistant keeps the day-to-day running of Their Future Today organised, efficient and on track. It is a varied, practical role providing administrative, organisational and operational support to both the CEO and COO across everything the charity does, from programme delivery and fundraising to events, communications and general operations.
Because we are a small team carrying a large mission, this role touches almost every part of our work, and the support needed will change from day to day. One day might centre on diaries, meetings and travel; another on preparing documents for a funding application, coordinating an event, or keeping our systems and records in good order.
We are recruiting this post on a part-time basis to begin with, with a genuine route to full time as the charity grows (see “Hours, salary and benefits” below). It would suit someone who is highly organised, adaptable and detail-focused, someone who enjoys variety, takes pride in things running smoothly, and wants their everyday work to add up to lasting change for children and families.
How the role fits in
With only a small UK team, the leadership’s time is one of TFT’s most valuable resources, and this role exists to protect it. By keeping administration, coordination and systems running reliably, the postholder frees the CEO and COO to focus on what only they can do: strategy, partnerships, fundraising and the foster care pilot.
The role also sits at the heart of one of TFT’s key priorities for 2026–2030, building organisational strength. Stronger systems, clearer records and smoother coordination are exactly what allow a charity to grow from a grassroots organisation into a recognised leader in care reform. In short, this is the role that helps a small team punch well above its weight, and one we expect to grow as the charity does.
Key responsibilities
Executive and diary support
- Provide reliable day-to-day administrative support to the CEO and COO.
- Manage diaries, schedule meetings, and coordinate internal and external appointments.
- Prepare agendas, take notes where needed, and track and follow up actions from meetings.
- Coordinate travel, accommodation, itineraries, visa administration and related logistics.
Operations, finance administration and records
- Support expense tracking, banking administration and general operational record-keeping.
- Keep files, systems and internal records well organised, accurate and up to date.
- Help maintain and improve efficient, reliable administrative systems and processes.
Events and fundraising support
- Assist with planning and administration for fundraising events, meetings and supporter engagement activities.
- Provide administrative support for fundraising, including preparing documents, follow-up communications and basic reporting.
- Help prepare and format documents, presentations, spreadsheets and reports.
Communications and digital
- Help maintain website and social media updates in line with TFT’s voice and brand.
- Support the preparation of simple promotional materials, posters and event content.
General
- Provide general administrative support across the organisation to keep TFT well-run and responsive.
What success looks like
We will know this role is working well when:
- The CEO and COO are well-organised and able to focus on leadership, partnerships and programmes, confident that day-to-day administration is in safe hands.
- Diaries, meetings and deadlines run smoothly, key actions are followed up, and important details don’t slip through the cracks.
- Travel, events and logistics are well-coordinated and run without a hitch.
- Financial, operational and supporter records are accurate, organised and easy to find.
- Fundraising and communications activity is well-supported, with documents, follow-ups and updates delivered on time and to a high standard.
- Our systems and processes become steadily more efficient and reliable, helping a small team do more with limited resources.
- Colleagues, supporters and partners consistently experience TFT as responsive, professional and well-organised.
Hours, salary and benefits
Hours and the route to full time
The role starts on a part-time basis - a suggested 16 hours a week, which we’re happy to arrange flexibly across the week to suit the right person. Because TFT is growing, the post comes with a real route to full time.
We’ll review the role together at the three-month point, looking at how things are going against the success measures above and at the charity’s capacity and priorities. This review also confirms the appointment in post. We want to be open that a move to full time is a genuine possibility we’d love to grow into with the right person, rather than a guarantee — it will depend both on how the role is working and on the charity’s resources at the time.
Salary
The salary is £25,000-30,000 per year on a full-time-equivalent basis, paid pro rata for the hours worked, with the starting point depending on your skills and experience.
Benefits
We can’t match the corporate sector on pay, but we offer a supportive, flexible place to work and the chance to do something that matters. Our package includes:
- A workplace pension, with TFT contributing under a qualifying auto-enrolment scheme.
- 25 days’ annual leave a year plus UK bank holidays, pro-rata for part-time hours.
- Genuinely flexible, hybrid working — mostly remote, arranged around your life wherever we can.
- Ongoing training and development across the charity’s work and the wider care reform and charity sector.
- Reasonable expenses reimbursed for any agreed travel.
- Above all, meaningful work: a chance to help children grow up in families, not institutions, as part of a small, friendly team at a pivotal moment for the charity.
Person specification
Essential
- Strong organisational and administrative skills.
- Ability to manage a varied workload and respond flexibly to changing priorities.
- Good attention to detail and accuracy.
- Excellent written and verbal communication skills.
- Able to work well both independently and as part of a small team.
- Confident using Microsoft Word, Excel and PowerPoint.
- A professional, reliable and proactive approach.
- A genuine commitment to TFT’s mission, and an understanding of the importance of confidentiality and safeguarding.
Desirable
- Previous experience in a PA, executive assistant, administrative or operations support role.
- Experience supporting senior staff or leadership teams.
- Experience using tools such as Sage or Salesforce.
- Experience updating websites or social media platforms.
- Experience with Google Workspace or similar.
- Experience in the charity or non-profit sector (welcome, but not required).
Training and support
We know the right person may not arrive with every skill in place. Ongoing training and support will be provided across relevant areas of the charity’s work and wider charity-sector practice, so you can grow and develop in the role — which is also why we see this post growing over time.
Why join us
You will be joining a warm, committed team at a genuinely pivotal moment, doing practical work that helps children grow up in families rather than institutions. Your organisation and care behind the scenes will directly enable national change for children in Sri Lanka.
Our hiring process
We aim to keep our recruitment clear, fair and human. Here’s what to expect:
1. Apply. Send your CV and a short covering letter (one to two pages) telling us why you’re interested and how you meet the person specification, by the closing date.
2. Shortlisting. We’ll review every application against the person specification and aim to let all applicants know the outcome, whether or not they’re shortlisted.
3. First interview. Shortlisted candidates are invited to a friendly interview (online or in person) — a chance for us to get to know one another.
4. Short task. We may ask for a brief, role-relevant exercise (for example a simple administrative or organising task) so you can show your strengths. We’ll always tell you in advance.
5. Final conversation. A shorter second conversation may follow, usually with the CEO and Trustees.
6. Offer and checks. Any offer is subject to satisfactory references, proof of the right to work in the UK, and our standard pre-employment checks.
7. Welcome and review. You’ll join with a full induction. The first three months act as a review period, after which we’ll confirm the appointment and discuss the potential move to full-time hours.
Accessibility and inclusion. We want our recruitment to be fair and open to everyone, and we welcome applications from people of all backgrounds and lived experiences. If you need any adjustments at any stage — a different interview format, extra time, or anything else — just let us know and we’ll do our best to help.
Pay: £10,667.00-£14,933.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Flexitime
- Free or subsidised travel
- Sick pay
- Work from home
Experience:
- Administrative: 3 years (preferred)
Work Location: Hybrid remote in Twickenham
