Client services coordinator Work, Jobs in Twickenham, Gtl (with Salaries)

Client Support Coordinator
SilverDoor Ltd —Chiswick
- Up to £28,000 a year
- Full-time
- In-person
- Communication skills
- Hotel experience
Quick apply
2d
Customer Service Coordinator
Dangerous Goods International —Hounslow
- From £25,420 a year
- Full-time
- CRM software
- English
- In-person
Quick apply
3d
Casting Coordinator
Universal Extras —Iver
- £27,500 - £29,500 a year
- Overtime
- Hybrid work
- CRM software
- Computer literacy
- Computer skills
- Free parking
- Health & wellbeing programme
Quick apply
10d
Junior Clerk / Office Assistant (Temporary Contract, end 31st December 2026)
39 Essex Chambers —London
- From £32,708 a year
- Temporary
- Customer service
- Administrative experience
- Analysis skills
Quick apply
5d
Executive Assistant to CEO / Office Manager
Healthxchange —London
- Microsoft Powerpoint
- Microsoft Outlook
- Research
- Annual leave
- Employee discount
Front Office Administrator
Ferrovial Construction —Heathrow
- Full-time
- Microsoft Office
- Databases
- Organisational skills
Compliance Co-ordinator
Pinnacle Group —Holborn
- £14.55 an hour
- Administrative experience
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Japan Desk Client Liaison Coordinator
Savills —Richmond
- Full-time
- Annual leave
Project Coordinator
Impact Food Group —Woking
- Full-time
- Databases
- Communication skills
- School
- Annual leave
- Employee discount
Quick apply
Sales and Logistics Coordinator
Euro Car Parks —London
- £27,000 - £40,000 a year
- Full-time
- Microsoft Word
- Sales
- Computer literacy
Quick apply
Travel & Customer Service Coordinator
Suvoda —London
- Part-time
- Remote
- Spanish
- English
- Hotel
Quick apply
Operations Coordinator Monday to Friday
Crane Worldwide UK Limited —Middlesex
- Monday to Friday
- Microsoft Word
- Writing skills
- Organisational skills
2d
Service Delivery Coordinator
Inmaa Business Services UK Ltd. —London
- £3,000 - £3,500 a month
- Full-time
- Computer literacy
- Salesforce
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
8d
Meetings & Event Sales Co-ordinator
Bromley Court Hotel —Bromley
- £27,810 a year
- Full-time
- CRM software
- Hospitality
- Customer service
- Free parking
- Employee discount
Quick apply
4d
Operational Support Services & Systems Receptionist
Kingston and Richmond NHS Foundation Trust —Teddington
- £29,651 - £31,312 a year
- Part-time
- Remote
- Microsoft Word
- Microsoft Outlook
- Writing skills
- Annual leave
- Employee assistance programme
5d
Premium Experience Coordinator (FTC)
Formula E —London
- £30,800 - £33,000 a year
- Hybrid work
- Travel
- Organisational skills
- Store discount
- Annual leave
8d
Office Coordinator - Lettings
Campions —London
- £26,500 - £28,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Work from home
- Employee assistance programme
Quick apply
Property Co-Ordinator
Pinnacle Group —London
- £28,000 a year
- Full-time
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Part Time Receptionist/Clinic Coordinator
Dr Preema London Clinic —London
- £13.00 - £16.50 an hour
- 8 hour shift
- Inventory control
- Sales
- Databases
- Employee discount
Quick apply
11d
Communications and Engagement Advisor
ABM UK —Heathrow
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills
- Employee discount
Quick apply
2d

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client services coordinator jobs near twickenham, gtl

Client Support Coordinator

SilverDoor Ltd
Chiswick

Quick apply

Job details

Permanent | Full-time
Up to £28,000 a year
2 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Client engagement
GCSE
Process improvement
Complaint handling
Customer interaction
Outbound calling
Sales and customer service experience
Communication skills
Hotel experience

Full job description

Basic Salary £28,000 plus £300 OTE per month

The Client Support Coordinator is responsible for progressing enquiries from first contact through to confirmed booking, then supporting the reservation through key stages with clear, accurate updates.

Success in this role depends on consistently hitting service levels (SLAs), enquiry conversion, and maintaining high quality in quoting, booking and communication. The role is expected to be proactive, solutions-focused and highly organised, with strong ownership from start to finish.

A key expectation is that the telephone is the preferred method of communication when it will move the enquiry forward faster, build rapport or personalise service, particularly for availability checks, rate negotiation, needs analysis on incomplete enquiries, and follow-up with customers.

1) Enquiry handling, qualification and conversion (SLAs)

· Respond to new enquiries promptly via email and phone, meeting response targets and SLAs.

· Conduct needs analysis to understand key requirements (location, budget, dates, stay purpose, preferences, policies and any must-haves) and confirm any missing information.

· Own the enquiry through to booking where appropriate, maintaining momentum through structured follow-up and objection handling (availability, price, approvals and timing).

· Always be available to take calls, ensuring calls are answered within 3 rings ad with a warm, professional greeting in line with the company policy

2) Solution matching using Synergy by SilverDoor and market knowledge

· Use Synergy by SilverDoor as the starting point, where possible, for recommendations and build choice across a relevant set of options that best matches the customer’s needs.

· Apply industry knowledge to identify the ‘perfect match’ and explain clearly why each option is suitable, highlighting benefits and differentiators.

· Ensure each quote is positioned around value: what meets the brief, what is flexible, and what the customer gains.

3) Phone-first execution and rate negotiation

· Use the telephone as the preferred method to speed up conversion and deliver a personal service.

· Call property partners/suppliers to confirm availability, clarify details and negotiate rates/terms where possible.

· Highlight negotiated savings in customer communications (e.g., improved rates, added value, flexible terms) and document outcomes clearly.

· Follow up key conversations in writing, keeping records accurate and audit-ready.

4) Quoting, reservation administration and attention to detail

· Prepare accurate, professional quotes and reservation paperwork in line with SilverDoor standards.

· Manage reservation admin tasks including amendments, extensions, cancellations, check-in information and documentation, ensuring data quality across systems.

· Maintain clean notes and statuses so enquiries can be picked up seamlessly by the wider team as part of follow-the-sun workflows.

5) Issue management and customer care

· Resolve day-to-day issues and minor complaints quickly and professionally, setting expectations and keeping the customer informed.

· Escalate early when service delivery is at risk, or when the case is complex, urgent or commercially sensitive.

6) Team contribution and continuous improvement

· Work closely with Client Consultants and Senior Client Consultants to prioritise workload, share updates and support team SLAs.

· Strive to be productive in your work and always be proactive informing managers when you have capacity to take on more.

· Contribute to improving templates, processes and knowledge bases to increase speed, quality and conversion.

Requirements:

Skills/Experience:

· Experience in a customer-facing environment with sales, conversion or service targets (inside sales, reservations, hospitality or travel is desirable).

· Confident using the phone for outbound and inbound customer conversations, including needs analysis and structured follow-up.

· Ability to negotiate or influence outcomes (rates, terms or solutions) and articulate value clearly.

· Strong written communication and attention to detail; able to produce accurate quotes and keep systems and reservation data up to date.

· Organised and comfortable handling multiple enquiries at pace while maintaining quality and consistency.

Behavioural Expectations:

· Commercial and customer-first - curious about needs, focused on finding the best match, and confident in positioning value.

· Phone-first and proactive - uses calls to progress enquiries, negotiate where possible, and deliver a personal service.

· Resilient and ownership-led - follows up, overcomes objections, and escalates early when service delivery is at risk.

· Team-minded and reliable - keeps systems updated, communicates clearly, and contributes to shared SLAs and targets.

Pay: Up to £28,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

client services coordinator jobs in twickenham, gtl

Client Support Coordinator

Customer Service Coordinator

Casting Coordinator

Junior Clerk / Office Assistant (Temporary Contract, end 31st December 2026)

Executive Assistant to CEO / Office Manager

Front Office Administrator

Compliance Co-ordinator

Japan Desk Client Liaison Coordinator

Project Coordinator

Sales and Logistics Coordinator

Travel & Customer Service Coordinator

Operations Coordinator Monday to Friday

Service Delivery Coordinator

Meetings & Event Sales Co-ordinator

Operational Support Services & Systems Receptionist

Premium Experience Coordinator (FTC)

Office Coordinator - Lettings

Property Co-Ordinator

Part Time Receptionist/Clinic Coordinator

Communications and Engagement Advisor

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