Technical support specialist Work, Jobs in Waddesdon, Bkm (with Salaries)

Technical Support Specialist
GN Group —Bicester
- Full-time
- CRM software
Technical Support Specialist
Abbott Laboratories —Witney
- Full-time
- Computer literacy
- English
- Data entry
13d
Business Systems & Automation Specialist (Zoho CRM)
Blue Asbestos Limited —Hemel Hempstead
- £38,000 - £45,000 a year
- Full-time
- CRM software
- SQL
- APIs
- Free parking
Quick apply
13d
Electrician
Optec Electrical —Aylesbury
- £34,200 a year
- Full-time
- Customer service
- Maintenance
- Electrical experience
- Free parking
- Annual leave
Quick apply
Technical Specialist (Microbiology & Immunology)
University of Oxford —Oxford
- £39,424 - £51,983 a year
- Full-time
- Laboratory experience
- Mentoring
- Training & development
4d
Workshop Assistant
Recare Limited —Long Hanborough
- £27,000 - £29,000 a year
- Full-time
- Travel
- Organisational skills
- In-person
- Free parking
Quick apply
Data & Insight Analyst
OXFORDSHIRE COUNTY COUNCIL —Oxford
- £38,220 - £40,777 a year
- Part-time
- Hybrid work
- Data analysis skills
- Presentation skills
- Annual leave
- Flexitime
2d
Clinical Engineering Specialist Technologist
Buckinghamshire Healthcare NHS Trust —Aylesbury
- £49,387 - £56,515 a year
- Full-time
- Maintenance
- Continuous improvement
- Team management
- Annual leave
Technical Support Technician (Office-Based)
Natus Sensory —Bicester
- Full-time
- Computer literacy
- Quality control
- Computer skills
- Free parking
TDU Technical Specialist (SEROCU)
Thames Valley Police —Kidlington
- £54,445 a year
- Part-time
- Travel
- Annual leave
12d
Account Manager
Equans —Oxford
- Full-time
- Computer literacy
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
Technical Training Specialist (Mechanical or Electrical / Control & Instrumentation)
RWE Generation —Didcot
- Full-time
- Engineering
- Organisational skills
- Training & development
9h
DSEAR Project Administrator
SOCOTEC UK & Ireland —Bicester
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Databases
- Employee assistance programme
- Employee discount
Quick apply
Junior Scientist - Cell Specialist
Phytoform Labs Ltd —Harpenden
- £38,000 - £39,400 a year
- Full-time
- Laboratory experience
- Master's degree
- Organisational skills
- Free parking
Quick apply
12h
Biodiversity Data and Projects Officer
Buckinghamshire Council —Aylesbury
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
1d
Support Centre L&D - Senior Support Centre L&D Manager
Whitbread —Dunstable
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Hospitality
- Management
- Budgeting
Quick apply
Remote Support Engineer
Frossell Recruitment —Milton Keynes
- £37,500 a year
- Full-time
- Schematics
- Engineering
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Senior Support Worker
White Leaf Support —High Wycombe
- Up to £29,610 a year
- Weekend availability
- Microsoft Word
- Computer literacy
- Supervising experience
- Store discount
- Health & wellbeing programme
Quick apply
8d
Onsite Warehouse Support Specialist
ShipBob, Inc. —Abingdon
- Full-time
- English
- Continuous improvement
- In-person
Quick apply
Research Assistant
University of Oxford —Oxford
- £35,681 - £36,340 a year
- Full-time
- Hybrid work
- Research
- Communication skills
- Annual leave
- Employee assistance programme
4d

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Technical Support Specialist

GN Group -
Bicester

Apply Now

Job details

Full-time

Qualifications

CRM software
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Mobile applications
Case note recording
Case record updates
Customer support
Customer interaction
Multidisciplinary collaboration
Help desk

Full job description

The Customer Care Technical Support Specialist provides front‑line, non‑clinical support primarily to end users. This role enables end users to maximise the benefit of GN Hearing solutions by delivering high-quality technical support, clear product education, and empathetic customer care. Focusing on accessories, consumables, apps and general product information.

The Team you will be part of:

You will be part of the UK Customer Care team, which also encompasses Order entry and Technical Support.

Working closely alongside the whole team to offer the best support to end-users in a friendly and supportive team

Your contribution is appreciated, and you will:

Handle end-user interactions via phone and e-mail, supporting with enquiries and queries, bridging the gap between Customer Care and Technical Support for our end-users.

Provide first‑line technical support for hearing devices, accessories, apps and connectivity solutions (e.g. pairing, Bluetooth, app connectivity, device handling).
Guide end users on how to use their hearing aids, accessories and apps confidently and safely.
Listen actively and respond with empathy, patience and professionalism, especially when customers are frustrated, worried or struggling with their hearing.
Maintain strong, up‑to‑date knowledge of the GN Hearing portfolio (hearing devices, accessories, apps, connectivity solutions).
Collaborate closely with colleagues in Customer Service, Sales and Product Management to resolve cases and improve the end‑user journey.

To perform well in the role, we imagine that you have:

Experience in Technical Support and be comfortable supporting connected devices, mobile apps (iOS/Android), Bluetooth and PC connectivity.
Working knowledge of CRM/ticketing systems, preferably Salesforce (or equivalent platforms).
Ability to follow structured troubleshooting flows and update case notes accurately and efficiently.
Experience in the Hearing Care industry would be an advantage.

At GN, we pride ourselves on encouraging flexible working whenever possible. We trust our people to fulfil their responsibilities, to know when in-person collaboration is better than hybrid, and to be present when it's needed most.

We encourage you to apply

Even if you don’t match all the above-mentioned skills, we welcome your application if you think you have transferable skills. We highly value a mindset and motivation that align with our core values, to not only ensure growth for you, but for your team and the wider GN organisation as well.

We are focused on an inclusive recruitment process

All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process.

Should you have any special requirements for the interview, please let the Hiring Manager know upon accepting the invitation to interview.

How to apply?

Use the ‘APPLY’ link no later than Friday 17th July. Applications are assessed continuously, so don’t wait to send yours.

On a time crunch? Feel free to only submit your up-to-date CV, including a few sentences outlining your motivation for applying – quick and easy.

Join us in bringing people closer

GN brings people closer through our advanced intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhances the senses of hearing and sight. We enable people with hearing loss overcome real-life problems, improve communication and collaboration for businesses, and provide great experiences for audio and gaming users.

GN Store Nord A/S has entered into a definitive agreement for the sale of GN’s Hearing business to Amplifon S.p.A. to create a global leader in audiology. For GN Group, this creates an opportunity to expand our position in the large audio and video peripherals markets. Read more about the announcement here.

We hope you will join us on this journey and look forward to receiving your application.

#LI-GNGroup

Apply Now

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