Change manager Work, Jobs in Walsall, Wmd (with Salaries)

Customer Delivery Manager
Walsall Council —Walsall
- £55,662 - £59,490 a year
- Full-time
- Customer service
- Team management
- Communication skills
- Flexitime
11d
R0338 Policy Assistant - 2.5 Year Fixed Term Contract
West Midlands Office of the Police and Crime Commissioner —Birmingham
- £32,613 - £37,020 a year
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Programme Director - West Midlands
Right to Succeed —Birmingham
- £58,916 - £63,717 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Budgeting
- Annual leave
- Work from home
Quick apply
13d
Employment and Skills Manager
Walsall Housing Group —Walsall
- £39,539 - £41,772 a year
- Full-time
- Communication skills
- Annual leave
8d
Change Manager
Staffordshire County Council —Stafford
- £45,091 - £49,282 a year
- No weekends
- Hybrid work
- Organisational skills
- Communication skills
8d
Operations Manager
TJX Europe —Walsall
- Weekends only
- Analysis skills
- Continuous improvement
- Team management
- Employee discount
Education Centre Manager
Explore Learning —Wolverhampton
- £31,250 - £33,750 a year
- Full-time
- Sales
- Maths
- Experience working with children
- Employee discount
- Referral programme
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Team management
- Travel
- Leadership
- Annual leave
External Event Partner Co-ordinator - Campus Services - 107858 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Weekend availability
- University
- Organisational skills
- Computer skills
- Annual leave
- Sick pay
10d
Project Manager
Quanex —Wolverhampton
- Full-time
- PMP
- Engineering
- Master's degree
- Employee assistance programme
Quick apply
Responsible Individual
Bayleaf Care —Burton-On-Trent
- £69,200 a year
- Full-time
- Management
- Recruiting
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
5d
Change Manager
Mazars —Birmingham
- Analysis skills
- Presentation skills
- Organisational skills
R0336 Policy Officer – 1 x Permanent Post + 1 x fixed term post for 2.5 years
West Midlands Office of the Police and Crime Commissioner —Birmingham
- £44,700 - £50,949 a year
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
Quick apply
Resource and Workflow Manager
West Midlands Combined Authority —Birmingham
- £61,497 - £68,945 a year
- Part-time
- Continuous improvement
- Agile
- Communication skills
- Annual leave
- Employee discount
CRM Manager
Riviera Travel —Burton-On-Trent
- Up to £55,000 a year
- Full-time
- Hybrid work
- Team management
- Travel
- In-person
- Work from home
- Employee assistance programme
Quick apply
Culture & Organisational Effectiveness Manager
Syensqo —Oldbury
- £125,000 - £171,000 a year
- Research
- Language training provided
Quick apply
12d
HR & Business Manager (School & Estate)
Maple Hayes Hall School —Lichfield
- £43,000 - £46,000 a year
- Full-time
- Microsoft Office
- Human resources
- Recruiting
Quick apply
10d
Delivery Manager
HM Courts & Tribunal Service —Birmingham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
Remote Business Development & Operations Support (Multi Business)
Multi Sport/Wellness Company —Birmingham
- £30,000 a year
- Full-time
- Remote
- Business development
- Recruiting
- Flexitime
- Work from home
Quick apply
14d
Project Manager
West Midlands Combined Authority —Birmingham
- £49,464 - £54,979 a year
- Part-time
- Hybrid work
- Microsoft Office
- Agile
- Annual leave
- Employee discount
9d

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Customer Delivery Manager

Walsall Council -
Walsall

Apply Now

Job details

Full-time
£55,662 - £59,490 a year
11 days ago

Benefits

Flexitime
Company pension

Qualifications

Customer service
Stakeholder liaison
Team management
Communication skills

Full job description

Customer Delivery Manager - Ref: EE08026
G12: £55,662 - £59,490 per annum.

Customer Experience Centre at Walsall Council

Are you an experienced leader with a passion for customer service, operational excellence and service improvement? Walsall Council is looking for a dynamic Customer Delivery Manager to help shape and lead the future of our Customer Experience Centre.

This is a key management role responsible for overseeing frontline customer services, driving performance, championing innovation and ensuring residents receive an outstanding customer experience. You will lead a number of service teams, including Corporate Complaints, Members' Enquiries, Council Tax, and Clean & Green, supporting Team Leaders and staff to deliver high-quality, customer-focused outcomes.

At Walsall Council, we're committed to putting residents at the heart of everything we do. If you're ready to lead high-performing teams, drive innovation and make a real difference to the people of Walsall, we'd love to hear from you.

Join us and help set the standard for exceptional customer service.

What you'll do:

Lead and inspire multiple customer-facing teams to deliver excellent services.
Manage and develop a number of Team Leaders and their staff.
Drive performance, continuous improvement and customer satisfaction.
Use customer insight to identify opportunities to improve services and customer journeys.
Manage operational performance, complaints oversight and service delivery standards.

What we're looking for:

A proven people leader with experience managing operational teams.
Strong communication, coaching and stakeholder management skills.
Experience delivering service improvement and managing change.
A passion for customer experience and achieving positive outcomes for residents.

Join us and help set the standard for exceptional customer service.

View Job Description and Employee Specification

Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.

We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time.

At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole – particularly your ‘Supporting Information’ – reflects your own voice.

Closing Date: 25th September 2026

Please note: This post may be closed earlier than the published closing date should we receive a large number of applications.

Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits . Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.

We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application.

Living in Walsall

Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.

Walsall Council is committed to Safer Recruitment.

To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.

Social Work Matters - Children's Social Worker Recruitment

Some of our children require a special kind of support: yours. Visit our microsite to find out more about joining Walsall Council as a Children's Social Worker.

Apply Now

Refine Your Search

change manager jobs in walsall, wmd

Customer Delivery Manager

R0338 Policy Assistant - 2.5 Year Fixed Term Contract

Programme Director - West Midlands

Employment and Skills Manager

Change Manager

Operations Manager

Education Centre Manager

Manager of Dedicated Implementations - EMEA

External Event Partner Co-ordinator - Campus Services - 107858 - Grade 5

Project Manager

Responsible Individual

Change Manager

R0336 Policy Officer – 1 x Permanent Post + 1 x fixed term post for 2.5 years

Resource and Workflow Manager

CRM Manager

Culture & Organisational Effectiveness Manager

HR & Business Manager (School & Estate)

Delivery Manager

Remote Business Development & Operations Support (Multi Business)

Project Manager

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