Service manager Work, Jobs in Walton On Thames (with Salaries)

Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Senior Projects Manager Disrepair & Damp & Mould
A2Dominion Group —Staines-upon-Thames
- £69,922 - £84,642 a year
- Data analysis skills
- English
- Contracts
- Employee discount
Education Centre Manager
Explore Learning —Hampton
- £31,250 - £33,750 a year
- Full-time
- English
- In-person
- Leadership
- Employee discount
- Referral programme
Quick apply
Sales & Events Supervisor
Foxhills Club & Resort —Chertsey
- Weekend availability
- Microsoft Office
- Hotel
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Senior Complex Investigator
Lloyds Banking Group —London
- £92,701 - £109,060 a year
- Full-time
- Hybrid work
- Mentoring
- Financial services
- Communication skills
10d
Lettings Manager
Your Move Estate Agents —Whitton
- From £45,000 a year
- Full-time
- Administrative experience
- Organisational skills
- Leadership
- Health & wellbeing programme
- Employee assistance programme
Quick apply
10d
Concierge (reception)
GLL —Teddington
- £13.85 an hour
- Part-time
- Customer service
- Cash handling
- Communication skills
Service Team Manager
B&Q —London
- £36,500 - £41,500 a year
- Part-time
- Driving
- Annual leave
- Employee assistance programme
Customer Service & Sales Advisor
Stellantis &You —Walton-on-Thames
- Up to £60,000 a year
- Weekend availability
- Customer service
- In-person
- Retail sales
- Store discount
- Health & wellbeing programme
Quick apply
2d
Housekeeper
Morro UK —London
- £27,227.20 a day
- Full-time
- Maintenance
- In-person
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
10d
Copywriter
Mountfitchet Group —Surbiton
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Quick apply
Plant Manager - Joinery (Visa Sponsorship Available for Successful Candidates)
Claytons (Aust) Pty Ltd —London
- £72,613 - £82,987 a year
- Full-time
- Customer service
- Warehouse experience
- IT
Quick apply
10d
Transport Co-ordinator
Brave Human Capital Group Ltd —Cobham
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- IT
- In-person
Quick apply
1d
Assessor (for vocational courses)
The Royal Borough of Kingston upon Thames —Chessington
- £22.65 an hour
- Hybrid work
- Annual leave
- Employee discount
Planning Coordinator
M Group —Slough
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Roman Catholic
HM Prison & Probation Service —Feltham
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
9d
Assistant Manager
Birchgrove —Hampton Court
- £38,000 - £40,000 a year
- Weekend availability
- Hospitality
- Sales
- Team management
Quick apply
Recruitment Manager
University College London —London
- £68,284 - £76,244 a year
- Full-time
- Analysis skills
- Leadership
- Annual leave
- Employee assistance programme
10d
HMP&YOI Feltham A Administrator - Digital Team
Ministry of Justice —Feltham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- IT
- Annual leave
14d
Recreation Assistant
GLL —Teddington
- £13.85 an hour
- Part-time
- Customer service
- Supervising experience
- Communication skills

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service manager jobs near walton on thames

Assistant Customer Service Manager

Return on Investment Ltd -
Walton-on-Thames

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year

Benefits

Annual leave
Company pension
Private medical insurance
Gym membership
Car scheme

Qualifications

Customer service
Analysis skills
Communication skills

Full job description

Assistant Customer Service Manager

Location: Walton on Thames, Surrey
Job Type: Full time, Permanent
Working Hours: Standard business weekday hours, hybrid working with 3 days in the office and 2 days remote
Salary: £40,000 - £45,000

About Us

At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen.

As we continue to grow, we're looking for an Assistant Customer Service Manager to help deliver a high performing, customer focused customer service operation. This is an exciting opportunity to play a key role in shaping customer experiences, supporting operational excellence and driving continuous improvement across a complex service environment.

The Role

We’re looking for a confident and collaborative Assistant Customer Service Manager to join our team. Reporting to the wider Customer Service leadership team, you will own the delivery of a consistent, compliant and high quality customer experience while working closely with operational teams, dealer partners and key stakeholders across the business.

This role combines operational performance management, complex case resolution, stakeholder engagement and continuous improvement. You’ll lead on high risk customer cases, legal and regulatory compliance, develop team capability and use insight to drive service enhancements that improve both customer outcomes and operational performance.

Key Responsibilities

Own the performance and effectiveness of the customer contact operation, ensuring excellent customer outcomes across all service channels.
Monitor service performance, customer satisfaction and complaints metrics, identifying opportunities for continuous improvement.
Provide leadership, coaching and direction to Senior Customer Service Advisors.
Manage complex customer cases, including vehicle rejections, Consumer Rights Act cases and other escalated issues.
Act as a key point of contact for dealer network escalations, disputes and customer concerns.
Deliver best in class customer service response to major incidents, ensuring clear communication and effective resolution.
Analyse customer feedback, complaints and performance data to identify trends and drive service improvements.
Produce insight and reporting to support decision making and highlight risks and opportunities.

What We’re Looking For

We’re looking for a proactive and customer focused professional who enjoys solving complex challenges, building strong relationships and driving continuous improvement. If you thrive in a fast paced environment and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Key Skills & Experience

Experience working within a customer service, customer experience or contact centre environment.
Experience managing complex customer cases, complaints and escalations.
Understanding of the Consumer Rights Act and its application within customer case handling.
Strong stakeholder management and communication skills.
Strong analytical and problem solving skills.
Experience coaching, developing or supporting team members.
Experience working with dealer networks or vehicle rejection cases would be advantageous.

Why Join Us?

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

A £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
Access to education bursaries to learn new skills.
A day off and a voucher to get yourself something nice on your birthday.
Company pension.
Healthcare plans including private medical insurance and dental cover.
22 days annual leave rising to 30 with length of service.
Subsidised car purchase schemes available.

How to Apply

If you're interested in joining us as an Assistant Customer Service Manager, apply today.

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.

Quick apply

Refine Your Search

service manager jobs in walton on thames

Assistant Customer Service Manager

Senior Projects Manager Disrepair & Damp & Mould

Education Centre Manager

Sales & Events Supervisor

Senior Complex Investigator

Lettings Manager

Concierge (reception)

Service Team Manager

Customer Service & Sales Advisor

Housekeeper

Copywriter

Plant Manager - Joinery (Visa Sponsorship Available for Successful Candidates)

Transport Co-ordinator

Assessor (for vocational courses)

Planning Coordinator

Roman Catholic

Assistant Manager

Recruitment Manager

HMP&YOI Feltham A Administrator - Digital Team

Recreation Assistant

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