Case manager Work, Jobs in Wanstead, Gtl (with Salaries)

Collections Agent
Mr Lender —Loughton
- Full-time
- Customer service
- Data entry
- Financial services
- Free parking
- Health & wellbeing programme
Quick apply
Roads Policing Process Support Officer (Basildon)
Essex Police and Kent Police —Basildon
- From £27,204 a year
- Full-time
- Remote
- Customer service
- Computer literacy
- Data entry
3d
RP Prosecution Support Officer (South LPA)
Essex Police and Kent Police —Basildon
- From £27,204 a year
- Full-time
- Computer literacy
- Computer skills
6d
HR Administrator
Support When It Matters —Hackney
- £25,000 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- English
- Annual leave
- Employee assistance programme
Quick apply
11d
Specialist Housing Manager
Bercleys Properties Ltd —Hackney
- £45,000 a year
- Full-time
- Management
- Supervising experience
- Budgeting
- Free parking
Quick apply
7d
Team Leader
Via Community Ltd —Redbridge
- £38,401 - £40,399 a year
- Full-time
- Team management
- Leadership
- Communication skills
Data Administration Officer
Support When It Matters —Hackney
- £25,000 a year
- Weekend availability
- Inventory control
- Microsoft Office
- Administrative experience
Quick apply
13d
Change Manager (Life Sciences) x3 - Contract roles
Project Blackbook —London
- £400 - £550 a day
- Hybrid work
Quick apply
BME Specialist IDVA (Independent Domestic Violence Advocate)
Imece Women's Centre —London
- £28,000 - £31,000 a year
- Full-time
- Experience working with children
- Bachelor's degree
- Organisational skills
Quick apply
3d
Registry & Operations Officer (Part-Time)
Study Group —Stratford
- £16,000 a year
- Part-time
- Salesforce
- Administrative experience
- University
Quick apply
People Advisor
Pinnacle Group —Chelmsford
- £35,000 - £40,000 a year
- Analysis skills
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Admissions Manager
St Elizabeth's Centre —Much Hadham
- Up to £32,793 a year
- Full-time
- CRM software
- Project management
- Organisational skills
- Free parking
- Annual leave
Quick apply
IPS Employment Specialist
Get Set UK 1 —London
- £30,000 - £33,000 a year
- Remote
- Travel
- Annual leave
- Employee assistance programme
Quick apply
eDiscovery Consultant, EMEA restricted
Consilio LLC —London
- Full-time
- Remote
- Bachelor's degree
- Travel
- Mentoring
Engaging Communities Officer - Trees for All
Woodland Trust —London
- £33,518 a year
- Hybrid work
- Travel
- Annual leave
- Employee assistance programme
Intermediate Agile Delivery Manager
HippoDigital —London
- £38,500 - £47,000 a year
- Hybrid work
- In-person
- Employee discount
14d
Housing Advisor (CRF)
Newham Council —Stratford
- £35,520 - £42,060 a year
- Full-time
- Communication skills
11d
Immigration Caseworker
Borderless —London
- Hybrid work
Witness Care Officer
Metropolitan Police —West Hampstead
- £33,219 - £36,228 a year
- Full-time
- Computer literacy
- English
- Computer skills
Growth Team Coordinator & PA to Head of Growth
Wealden Rehab Ltd —Walderslade
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Research
- Microsoft Office
- Free parking
Quick apply

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Collections Agent

Mr Lender -
Loughton

Quick apply

Job details

Permanent | Full-time

Benefits

Free parking
Health & wellbeing programme
On-site gym
Annual leave
Discounted or free food
Company pension
Company events
Referral programme
On-site parking

Qualifications

Financial Conduct Authority guidelines
Accounts payable
Customer service
GCSE
Outbound debtor call management
Arrears management
Data entry
Financial services
Customer interaction
Outbound calling
Phone etiquette
Telemarketing
Signposting to community resources
Communication skills

Full job description

Job Title: Collections Agent

Salary: Competitive

Main Purpose of the Role: The main focus of the Collections Agent role is to focus on outbound calling of customers who are in arrears and treating them with forbearance and due consideration.

Benefits

Working within a newly refurbished dedicated office space with free onsite employee gym
Access to a large breakout space with comfortable seating, pool table and arcade games
Free on-site parking
Central Line Train station within one-minute walk with quick access to Central London
Close road links to M11/M25/A406/A12 and London
Social events
Pension Scheme
Healthshield (health cash back scheme and counselling services)
28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days)
Eye Test / Glasses reimbursement scheme
Various team and personal reward incentives

Main Duties and Responsibilities:

Proactively communicating with customers (via telephone, LiveChat, email and SMS), who have failed to meet one or more of their agreed installment payments when they fall due and assessing each customer’s individual circumstances, on a case-by-case basis, to ensure that appropriate forbearance and due consideration is given, and good outcomes are achieved.
Ensuring that before contacting a customer, all customer account records and notes are reviewed thoroughly to fully understand the customer’s situation and needs (including any preferred communication channels).
Recognising when information about a customer’s needs is relevant to future interactions and making a record of it on their account.
Communicating with and completing all actions for a customer, in a timely manner and required time frames, to help ensure the customer is put in a position where they can make effective decisions, on an informed basis, to help achieve good outcomes and customer experience.
Ensuring that where repayment plans are offered as a form of forbearance, the customers’ needs are taken into consideration and the repayment plan is affordable and sustainable for the customer.
Signposting customers to free debt support advice and money guidance and advising them of the potential benefits of accessing this and the different range of delivery channels available.
Identifying signs and triggers which could indicate the customer is vulnerable and ensure that relevant procedures are followed in supporting these customers (for example, where necessary referral to the Specialist Customer Support Team) so that customers who have characteristics of vulnerability, are not disadvantaged
Ensuring that all communications with customers are clear and easy to understand and adapted to meet the customer’s information needs, to equip them to make decisions that are effective and properly informed.
Tailoring communications, in line with our vulnerability and reasonable adjustment policies, procedures and processes, to consider the characteristics of the customers intended to receive the communication.
Sharing ideas and feedback with your line manager where, through your day-to-day experience with customers, you identify that improvements can be made to the customer journey and/or customer outcomes.
Supporting colleagues and the wider department to ensure department aims are achieved.
Work towards achieving daily and monthly targets both individually and as a team.
Ensuring that you adhere to the FCA Conduct Rules and all relevant policies and procedures (and accompanying processes), which include (but are not limited to):
Forbearance Policy and Procedure,
Vulnerability Policy and Procedure
Customers in Financial Difficulty Policy and Procedure
Data Protection Policy and Procedure
Acceptable Usage Policy
Data Retention, Archiving and Destruction Policy
PCI DSS Procedure; and
Security and Password Policy.

This is a summary of the role and you are expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

Experience and attributes (Essential):

Commitment to perform to high standards and:

act with integrity;
act with due care, skill and diligence;
being open and cooperative with the FCA and other regulators; the PRA and other regulators;
pay due regard to the interests of customers and treating them fairly; and
act to deliver good outcomes for customers

Understand the requirements of Principle 12 (Consumer Duty), specifically relating to:

PDL’s products and services meeting the needs of its target market including any vulnerable consumers to ensure good customers outcomes in regard to:
affordability,
sustainability,
appropriate marketing,
sound customer understanding (across the customer base); and
high levels of customer support.

Job Types: Full-time, Permanent

Benefits:

Company events
Company pension
Discounted or free food
Free parking
Health & wellbeing programme
On-site gym
On-site parking
Referral programme

Application question(s):

Do you have prior experience in a Collections role?

Education:

GCSE or equivalent (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

case manager jobs in wanstead, gtl

Collections Agent

Roads Policing Process Support Officer (Basildon)

RP Prosecution Support Officer (South LPA)

HR Administrator

Specialist Housing Manager

Team Leader

Data Administration Officer

Change Manager (Life Sciences) x3 - Contract roles

BME Specialist IDVA (Independent Domestic Violence Advocate)

Registry & Operations Officer (Part-Time)

People Advisor

Admissions Manager

IPS Employment Specialist

eDiscovery Consultant, EMEA restricted

Engaging Communities Officer - Trees for All

Intermediate Agile Delivery Manager

Housing Advisor (CRF)

Immigration Caseworker

Witness Care Officer

Growth Team Coordinator & PA to Head of Growth

I want to receive the latest job alerts for case manager in wanstead, gtl

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