Support engineer Work, Jobs in Wappenham, Nth (with Salaries)

Service Support
Fortress Technology (Europe) Ltd —Banbury
- £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
8d
Service Coordinator
Celeste Living Group —Banbury
- £28,000 a year
- Full-time
- CRM software
- Microsoft Office
- Analysis skills
- Annual leave
Quick apply
Setting Out Engineer
Walker Construction (UK) Ltd —Milton Keynes
- £44,000 - £55,000 a year
- Full-time
- Civil engineering
- Electrical experience
- Organisational skills
- Annual leave
- Life insurance
Quick apply
Air Conditioning & Heat Pump Installation Engineer
Regen Renewables Ltd —Daventry
- £35,000 - £40,000 a year
- Full-time
- Customer service
- First Aid Certification
- Driving
- Annual leave
Quick apply
11d
1st line Support Engineer
Ekco —Milton Keynes
- Azure
- Microsoft Office
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Electronics Support Engineer
Cadillac Formula 1® Team —Silverstone
- Microsoft Powerpoint
- Microsoft Word
- Schematics
- Annual leave
Quick apply
Trainee Field Service Engineer
Ideal Coldroom Services Ltd —Milton Keynes
- £28,000 - £32,000 a year
- Full-time
- Up to 50% travel
- Plumbing
- Driving
- Sick pay
Quick apply
9d
Assistant Project Manager - Data Centres & Enterprise Infrastructure
Protek Systems Limited —Oxford
- £30,000 - £36,000 a year
- Full-time
- Hybrid work
- Microsoft Access
- Customer service
- English
Quick apply
10d
OT Field Engineer
Anglian Water Services Ltd —Milton Keynes
- £47,500 a year
- Overtime
- Maintenance
- Programmable logic controllers
- Annual leave
Customer Support Engineer
SPX —Wappenham
- Remote
- Project management
- Contracts
- In-person
Quick apply
4d
Installations and support engineer
Wise Parking Ltd —Daventry
- £27,500 - £35,000 a year
- Full-time
- Travel
- Power tools
- Hand tools
- Free parking
Quick apply
2d
Security Systems Engineer
Scorpion Security —Northampton
- From £32,500 a year
- Overtime
- In-person
- Time management
Quick apply
8d
Tier 1 Technical Support Engineer
8x8, Inc. —Aylesbury
- Monday to Friday
- Customer service
- English
- Computer networking
Site Manager
Correct Contract Services Ltd —Banbury
- £42,500 - £47,500 a year
- Customer service
- Maintenance
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
2nd Line Support Technician
dbfb Ltd —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- Phone etiquette
Quick apply
Field Support Engineer
Xperience —Banbury
- Hybrid work
- Azure
- Windows
- Microsoft Office
- Free parking
- Bereavement leave
Maintenance/Automotive/Mechanical/Electrical/Assembly Technician - Daventry UK, Reliability, Maintenance and Engineering
Amazon UK Services Ltd. —Northampton
- Weekend availability
- Maintenance
- Mechanical knowledge
- Flexible schedule
Fire Alarm Service Engineer (CCTV, Intruder, EML, Door Access)
DACT Fire & Security Ltd —Rugby
- £19 - £21 an hour
- Overtime
- Schematics
- In-person
- Hand tools
Quick apply
12d
Senior IT Support Engineer - On-site Services
GEA Group Aktiengesellschaft —Milton Keynes
- Full-time
- English
- Computer networking
- IT
1st/2nd Line IT Support Engineer
Haus of HR —Olney
- £25,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- SharePoint
- IT
- Annual leave
Quick apply

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support engineer jobs near wappenham, nth

Service Support

Fortress Technology (Europe) Ltd
Banbury

Quick apply

Job details

Permanent | Full-time
£28,000 a year
8 days ago

Benefits

Free parking
Store discount
Health & wellbeing programme
Cycle to work scheme
Annual leave
Company pension
Company events
Employee assistance programme
Employee discount
Gym membership
Sick pay
On-site parking

Qualifications

Microsoft Word
Sage
Microsoft Excel
Microsoft Outlook
Customer service
Administrative experience
Organisational skills
Typing
Phone etiquette
Communication skills

Full job description

Position: Service Support

Reporting to: Service Manager

Direct Reports: 0

Working Hours: Monday to Friday 08:45-16:45

This individual will be providing expansive administrative support to the Service team comprising the office team and the remote Service Engineers.

The position is a multi-disciplined role requiring a wide range of skills or abilities to support activities such as:

· Raising quotations for Service engineer visit, After sales service products and Training

· PO/Order Entry

· Arranging Service Visits (both UK and Overseas incl. booking of flights, hotels, parking, hire cars, transfers, visa’s etc)

· Dealing with urgent customer requests and complaints in a timely fashion

· Comprehensive Service diary management

· Processing and conclusion of service engineer visits

· Escalation of open service issues communicated via service engineer submitted paperwork.

· Other tasks include in-office duties such as logging, Customer Satisfaction stats and general day-to-day services activities.

· A strong ability to work cross-functionally and as part of a team.

The individual must have an eye for detail with a desire to improve processes and efficiencies whilst also having the ability to work independently and prioritise workloads.

· Ensure quotations, PO receipt/Order Entry are carried out in a timely manner with excellent attention to detail.

· Manage and arrange the Service Engineers job timetable, by location and customer demand.

· Review customer demand and schedule engineers based on skills matrix.

· Responsible for UK and overseas Service visits, booking fights, hotels, parking, hire car, transfers etc.

· Manage the Service filing system (to include archiving when necessary)

· Create and assist in raising quotations for service visits, training, and service contracts.

Ensure prompt submission of service engineer paperwork

· Professional and proficient in Telephone handling and handling in-depth or complex queries to locate the right source of direction of call.

· Ability to work cross-functionally to be able to respond to all customer inquiries in a timely manner.

Identify areas of improvements which aid response times to customers

· Adhere to the validation process from contacting customers, raising visits to sending out completed reports, certificates, and all service-related documents.

· Adhere to the Service Call process for all outbound jobs from completion to invoicing.

· Promotion and sale of service products to UK customers

Responsible for ISO service requirements

Please note: Duties will vary and fluctuate depending on the level of work within the team. There is the opportunity to develop and learn new skills, so duties may increase once a good understanding of the business has been achieved.

Personal attributes - the jobholder will need to demonstrate:

· Pro-activity and initiative (including the ability to anticipate and resolve potential problems and challenges).

· confidentiality and integrity

· flexibility and the ability to respond well to change and pressure.

· ability to positively influence and build effective relationships.

· a personable approach with a good telephone and communication skills.

· self-motivation and energy.

· strong planning and organisation skills.

· a meticulous approach and a high level of accuracy, demonstrating strong attention to detail.

· Excellent communication skills.

Specific Skills

· Microsoft Word, Excel.

· Outlook Email or similar system.

· Use of a CRM system.

· Use of Sage, SAP, or similar accounts package – desirable but not essential.

Working Hours & Benefits

· Working Monday to Friday, 8.45am to 4.45pm.

· 25 days annual leave plus bank holidays.

· Company Pension (you 5% / Fortress 3%).

· Eyecare scheme.

· Cycle to work scheme.

· Fortress Hub – giving employees access to discount vouchers for high street stores, entertainment, holidays, and gym memberships.

· Employee Assistance Program, which provides weekly information and webinars, and gives access to confidential, independent, and impartial support for all employees.

· Training – full induction, and ongoing training relevant to job role.

· Opportunities for career development via a development plan.

Job Types: Full-time, Permanent

Pay: £28,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Free parking
Gym membership
Health & wellbeing programme
On-site parking
Sick pay
Store discount

Ability to commute/relocate:

Banbury OX16 4XS: reliably commute or plan to relocate before starting work (required)

Experience:

customer service: 3 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

support engineer jobs in wappenham, nth

Service Support

Service Coordinator

Setting Out Engineer

Air Conditioning & Heat Pump Installation Engineer

1st line Support Engineer

Electronics Support Engineer

Trainee Field Service Engineer

Assistant Project Manager - Data Centres & Enterprise Infrastructure

OT Field Engineer

Customer Support Engineer

Installations and support engineer

Security Systems Engineer

Tier 1 Technical Support Engineer

Site Manager

2nd Line Support Technician

Field Support Engineer

Maintenance/Automotive/Mechanical/Electrical/Assembly Technician - Daventry UK, Reliability, Maintenance and Engineering

Fire Alarm Service Engineer (CCTV, Intruder, EML, Door Access)

Senior IT Support Engineer - On-site Services

1st/2nd Line IT Support Engineer

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