Account resolution Work, Jobs in Warrington, Eng (with Salaries)

Customer Banking Agent
Capita —Warrington
- £27,032 - £30,032 a year
- Full-time
- Hybrid work
- Computer literacy
- Organisational skills
- Financial services
- Annual leave
- Work from home
13d
IT Support Analyst (On Site)
Infopro Digital Services Limited —Ellesmere Port
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
Customer Service Case Manager
AlphaBiolabs —Warrington
- Up to £28,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- IT
- Free parking
- Health & wellbeing programme
Quick apply
12d
Accounts Payable Clerk - Full Time
LCS Civils Ltd —Wigan
- £26,000 - £32,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Free parking
Quick apply
Support Administrator
Fresh Start Waste Services Ltd —Manchester
- £27,976 a year
- Temporary
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
Specialist Customer Care
Barclays —Knutsford
- £27,700 a year
- Customer service
- Computer literacy
- Administrative experience
Senior Accounts Officer
KKC Facilities Management —Chorley
- £28,000 - £30,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
Quick apply
Customer Service Advisor (FTC up to 12 Months)
CMA CGM —Liverpool
- Temporary
- Hybrid work
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
14d
Litigation Officer
Clear Business —Sale
- £27,280 - £34,100 a year
- Full-time
- Hybrid work
- Free parking
- Annual leave
Quick apply
Sales Support - Asset Finance
Allica Bank —Manchester
- Full-time
- Hybrid work
- Customer service
- Financial services
- Banking
11d
Global Key Account Manager - Retail Solution
SGS —Ellesmere Port
- Full-time
- Hybrid work
- Sales
- English
- Business development
Quick apply
Focus Account Representative
Ingevity —Warrington
- Full-time
- Customer service
- Continuous improvement
- Communication skills
Customer Service Associate
Kellanova —Salford
- Weekend availability
- Hybrid work
- Customer service
- Microsoft Office
- Continuous improvement
Hotel and Travel Billing Lead
Clarity Travel —Manchester
- Full-time
- Hybrid work
- Hotel
- Accounting
- Resort
- Employee assistance programme
- Employee discount
Quick apply
Associate Technical Support Specialist - Residential Energy - Fixed Term Contract
Tesla —Manchester
- CRM software
- Customer service
- English
Associate, Client Processing I
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Microsoft Office
Cost & Finance Assistant
Amentum —Risley
- Full-time
- Microsoft Excel
- Accounting
- Business
- Employee assistance programme
- Flexible schedule
6d
1st Line Support Engineer
Hudson Hill Consulting —Runcorn
- Up to £28,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
Credit Controller
PXC —Salford Quays
- Full-time
- Hybrid work
- Communication skills
- Work from home
Quality & Customer Care Advisor
Johnson Controls —Manchester
- Full-time
- CRM software
- Customer service
- Salesforce
- Annual leave
- Employee assistance programme

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Customer Banking Agent

Capita -
Warrington

Apply Now

Job details

Full-time
£27,032 - £30,032 a year
13 days ago

Benefits

Annual leave
Work from home

Qualifications

Computer literacy
Organisational skills
Financial services
Communication skills
Banking

Full job description

Banking Agent - Lloyds Banking Group (LBG)

OTE Salary: £30,032

Hours:
Monday–Friday: 8:00am–6:00pm
Saturday: 9:00am–5:00pm (rota basis)

The first 8 weeks of training are a critical phase, and we would encourage avoiding annual leave during this period. Any leave requests from week 9 to week 22 can be considered, subject to business approval.

This will be a 6 week rotation and there is no option to choose a fixed shift line.

Enjoy a flexible working journey – achieve your performance milestones and unlock hybrid working from month 4, with the opportunity to work from home full-time by month 6.

About the Role:
We’re looking for motivated, collections Banking Agents to join Lloyds Banking Group. In this role, you’ll play a vital part in supporting customers who may be experiencing vulnerability or financial difficulty.

You’ll provide clear, compliant, and empathetic support, ensuring customers receive fair outcomes and feel understood at every stage of their journey. By listening carefully, identifying individual needs, and applying appropriate support measures, you’ll help customers make informed decisions about their finances.

This is a fantastic opportunity to build a long-term career in financial services, whether you’re bringing existing experience or taking your next step within a structured, supportive, and well regulated banking environment that prioritises colleague development and customer wellbeing.

Job title:

Customer Banking Agent

Job Description:

What You’ll Be Doing

Supporting customers with a wide range of banking collections queries, including those who may be in vulnerable or challenging circumstances
Using online systems to accurately document customer account information, adhering to data privacy legislation.
Provides a first point of contact service resolution for the customer, educating customers on the alternative options available for the service being supported
Providing clear, accurate, and professional guidance, tailored to individual customer needs
Ensuring regulatory compliance
In the case of collections activity, determines reason for customer payment delinquency and obtains payment commitment.
More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area
Identifying signs of vulnerability and taking appropriate action to ensure customers receive the right support
Handling customer complaints with care and professionalism, taking ownership to investigate issues thoroughly and resolve them fairly and effectively
Accurately recording customer interactions, actions, and decisions across multiple banking systems to ensure consistency, auditability, and quality outcomes
Using systems and processes confidently to support decision making and ensure the right outcome is delivered first time
Offering suitable solutions while balancing customer wellbeing with regulatory and risk requirements
Working collaboratively within a supportive, high performing team to deliver positive outcomes
Developing your understanding of vulnerability, financial wellbeing, and banking products through ongoing learning and training

What We’re Looking For

Excellent interpersonal and organisational skills
Analytical, investigatory and problem-solving skills
Highly effective verbal and written communication skills, to include a high standard of vocabulary & grammar
Ability to demonstrate empathy and ownership of customer and their financial position and available options available
Telephone and computer literate.
Understanding of OFCOM & FCA regulatory requirements is essential
Strong communication and active listening skills, with the ability to engage sensitively with customers who may be vulnerable or experiencing financial difficulty

A genuine commitment to delivering fair, respectful, and supportive customer outcomes
The ability to work confidently within regulated processes, policies, and vulnerability guidelines
Confidence using systems and technology to accurately record information and support customer needs
A positive, resilient attitude with a willingness to learn and continuously develop your skills and knowledge
A strong commitment to the role, including reliable attendance and punctuality, recognising the importance of consistent customer support and actively engaging in your own development journey through training, coaching, and learning opportunities
Someone who is prepared to be coached, open to feedback, and comfortable with accountability to continuously improve performance and outcomes

Previous banking or contact centre experience is beneficial but not essential — full training will be provided , including support around identifying vulnerability and delivering appropriate customer care.

Career Progression & Development

At LBG, your development matters. We are proud of our strong internal progression culture , with around 20% of colleagues currently on a progression plan into roles such as:

Coach
Trainer
Subject Matter Expert (SME)
Team Manager

You’ll be supported with structured learning, on‑the‑job coaching, and clear pathways to help you reach your career goals.

What You’ll Get

On‑Target Earnings (OTE) of up to £30,032 , including performance‑related bonuses in the first 12 months
Guaranteed base salary of £27,032
Up to £3,000 available through a range of bonus schemes
Structured training programme with ongoing learning and development support
Clear progression opportunities across multiple career pathways
A supportive, inclusive team environment within a trusted UK banking organisation
A meaningful role where your work genuinely makes a difference to customers’ lives
The opportunity to work from home once you have successfully completed the training programme (approximately 22 weeks). You will be required to work full‑time in the office until this point.

What will happen next:

Choose apply now to fill out our short application

Your application will be reviewed by our recruitment team

You will be invited to attend a video interview with a member of the recruitment team

If you are successful at the first interview stage, you will be invited to attend an onsite assessment centre at our office in Warrington.

Location:

Warrington

United Kingdom

Time Type:

Full time

Contract Type:

Permanent

Apply Now

Refine Your Search

account resolution jobs in warrington, eng

Customer Banking Agent

IT Support Analyst (On Site)

Customer Service Case Manager

Accounts Payable Clerk - Full Time

Support Administrator

Specialist Customer Care

Senior Accounts Officer

Customer Service Advisor (FTC up to 12 Months)

Litigation Officer

Sales Support - Asset Finance

Global Key Account Manager - Retail Solution

Focus Account Representative

Customer Service Associate

Hotel and Travel Billing Lead

Associate Technical Support Specialist - Residential Energy - Fixed Term Contract

Associate, Client Processing I

Cost & Finance Assistant

1st Line Support Engineer

Credit Controller

Quality & Customer Care Advisor

I want to receive the latest job alerts for account resolution in warrington, eng

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