It support Work, Jobs in Watchfield, Oxf (with Salaries)

IT Service Desk Apprentice
QA Apprenticeships —Swindon
- £18,000 a year
- 12 hour shift
- SharePoint
- Communication skills
Service Desk Analyst
Serco Plc —Swindon
- £28,330.74 a year
- Full-time
- Hybrid work
- Continuous improvement
- Computer skills
- Employee assistance programme
1st Line IT Support Technician
The White Horse Federation —Swindon
- £27,274 - £35,570 a year
- Communication skills
- Employee assistance programme
- Employee discount
Desktop Support Technician Apprentice
Serco Plc —Swindon
- £24,809.56 a year
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Employee assistance programme
Technical Business Support Officer
ODS —Oxford
- £40,900 - £41,939 a year
- Full-time
- Travel
- Organisational skills
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
10d
Technical Support Analyst
Connected Management Services Limited —Swindon
- £28,000 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Free parking
- Life insurance
Quick apply
2d
IT Officer
University of Oxford —Oxford
- £32,108 - £37,338 a year
- Customer service
Administrative Assistant (IT)
Alloyed —Oxford
- Temporary
- Customer service
- IT
- In-person
Systems Administrator - Spacecraft Control Centre
AIRBUS Defence and Space Limited —Chippenham
- Full-time
- Hybrid work
- Maintenance
- Free parking
- Employee assistance programme
Data Centre Technician, Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Swindon
- 12 hour shift
- Travel
- Mentoring
Junior IT Technician
Summer Fields School Trust Ltd —Oxford
- £27,000 - £29,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Free parking
- Employee assistance programme
Quick apply
9d
IT Service Desk Analyst
Oxford Health NHS Foundation Trust —Oxford
- £28,392 - £31,157 a year
- Full-time
- Remote
- Continuous improvement
- Annual leave
- Employee assistance programme
4d
Data Center Technician , Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Didcot
- 12 hour shift
- Computer Science
- Bachelor's degree
- Travel
Technical Support Specialist
VoCoVo —Chipping Norton
- £38,000 - £41,000 a year
- Hybrid work
- Computer networking
- Employee assistance programme
- Sick pay
IT Support Technician
University of Oxford —Oxford
- £32,108 - £405,114 a year
- Full-time
- Communication skills
10d
2nd Line IT Support Engineer
Open Cosmos —Didcot
- Hybrid work
- Google Suite
- Continuous improvement
- SharePoint
IT Support Engineer I - Junior Helpdesk
Ariat Europe Ltd —Harwell
- Full-time
- Hybrid work
- Travel
- Computer networking
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
2d
ICT Technician Apprentice
QA Apprenticeships —Witney
- £16,000 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office
Netteam tX —Newbury
- Research
- Computer networking
- Communication skills
Deployment Consultant (6-Month Fixed-Term Contract)
VoCoVo —Chipping Norton
- £40,000 - £50,000 a year
- Day shift
- Remote
- Scripting
- Communication skills
- Employee assistance programme
- Sick pay

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IT Service Desk Apprentice

QA Apprenticeships -
Swindon

Apply Now

Job details

Full-time
£18,000 a year

Benefits

Company pension
Car scheme

Qualifications

Technical troubleshooting
Driving Licence
Incident queue management
GCSE
IT service management
Ticket management
Internal department liaison
Technical support incident logging
SharePoint
Technical writing
ServiceNow
Customer support
Customer interaction
IT incident logging
Application support
Communication skills

Full job description

About Prolinx:

Prolinx, The Secure Sovereign Company, established in 1997, is a British owned SME with assured UK sovereign data centres. We are industry leading experts at delivering innovative cloud solutions to Defence, National Security, Government, Academia and Industry and their partners where seamless connectivity and collaboration is the key to enabling secure data driven success.

About the role:

We are seeking a proactive and customer-focused IT Service Desk Apprentice to join our team in providing 24/7/365 support for end users. The ideal candidate will be responsible for delivering high-quality technical support, troubleshooting and resolving IT issues, and ensuring minimal downtime for our users, no matter the time of day. This is an exciting opportunity for someone who thrives in a fast-paced environment and is dedicated to ensuring the optimal performance of IT systems and services.

Responsibilities:

Serve as the primary point of contact for all IT-related inquiries and incidents from end-users via phone, email, or ticketing system.
Troubleshoot and resolve issues related to operating systems, applications, printers, networks, and other IT-related tools.
Document all support requests and resolutions in the ticketing system, ensuring accuracy and completeness.
Contribute to the development of internal knowledge base articles and user guides to improve self-service and troubleshooting.
Communicate with end-users to update them on the status of open issues and provide clear instructions for resolution.
Prioritise and escalate unresolved issues to other support teams as necessary.
Monitor system alerts and perform routine checks to ensure IT services are running optimally.
Collaborate with other departments and IT teams to resolve complex issues and improve service delivery.
Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines.
Provide excellent customer service, maintaining a professional demeanour and ensuring high user satisfaction.
Adhere to the Prolinx Security Policies in all practices to ensure our continued compliance with the Secure by Design Principles.

Desirable skills:

Familiarity with relevant engineering tools, programming languages, or technologies.
Familiarity with enterprise products such as Microsoft 365, VDI solutions, and collaboration tools (e.g., Teams, SharePoint).
Strong desire to learn and develop technical skills.
Hands-on experience with tools like ServiceNow, Jira Service Management, or similar ITSM platforms.
Ability to work independently and as part of a team in a fast-paced environment.
Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
Basic problem-solving skills and the ability to troubleshoot hardware and software issues effectively.
Strong customer service orientation, with a focus on providing timely and effective support.
UK driving licence – required.

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 9am - 9pm, 4 on 4 off, 12 hour shifts.

Benefits:

Pension scheme: Generous pension plan with company contributions up to 10%.
Electric car salary sacrifice scheme: Enables employees to obtain an electric vehicle through salary sacrifice arrangements.
Annual learning credits: Funds allocated for continuous professional development each year.
Company bonus schemes: Performance-based bonuses available.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Apply Now

Refine Your Search

it support jobs in watchfield, oxf

IT Service Desk Apprentice

Service Desk Analyst

1st Line IT Support Technician

Desktop Support Technician Apprentice

Technical Business Support Officer

Technical Support Analyst

IT Officer

Administrative Assistant (IT)

Systems Administrator - Spacecraft Control Centre

Data Centre Technician, Operations, IT, & Support Engineering

Junior IT Technician

IT Service Desk Analyst

Data Center Technician , Operations, IT, & Support Engineering

Technical Support Specialist

IT Support Technician

2nd Line IT Support Engineer

IT Support Engineer I - Junior Helpdesk

ICT Technician Apprentice

IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office

Deployment Consultant (6-Month Fixed-Term Contract)

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