Process lead Work, Jobs in West Bromwich, Wmd (with Salaries)

Operational Support Team Leader
Culligan UK limited —Wolverhampton
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
7d
Lead Coordinator
EMR Group —Birmingham
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
Quick apply
People Manager
nGeneration —Tipton
- £37,500 - £40,000 a year
- Full-time
- Microsoft Excel
- Human resources
- IT
Quick apply
Production Team Leader
Weston Beamor —Birmingham
- £35,000 - £42,000 a year
- Full-time
- CAD
- Supervising experience
- Continuous improvement
- Employee discount
- Life insurance
Quick apply
11d
Quality Assurance and Development Manager
Bright Life Living —Great Barr
- £45,000 - £55,000 a year
- Full-time
- Analysis skills
- Travel
- Organisational skills
- Free parking
Quick apply
Continuous Improvement Lead
Window Systems Division —Telford
- Full-time
- Computer literacy
- Engineering
- Microsoft Office
SENCO
Kingsley Academy —Wolverhampton
- £45,000 - £55,000 a year
- Full-time
- Childcare
- Management
- Presentation skills
- Gym membership
Quick apply
ESG Coordinator
SYR Limited —Stourbridge
- £30,000 - £35,000 a year
- Full-time
- In-person
- Free parking
- Profit sharing
Quick apply
11d
Change Lead - Oldbury
DPD Group UK —Oldbury
- £80,000 a year
- Full-time
- Free parking
Quick apply
Strategic Lead - Place Based Budgets
West Midlands Combined Authority —Birmingham
- £62,906 - £70,535 a year
- Part-time
- No degree
- AI
- Communication skills
- Annual leave
- Employee discount
11d
International Customer Service Manager
DPD Group UK —Oldbury
- £70,500 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Free parking
Quick apply
8d
HR Manager
nGeneration —Tipton
- £37,500 - £40,000 a year
- Full-time
- Microsoft Excel
- Human resources
- IT
Quick apply
Production Manager
Cope Electronics Ltd —Kingswinford
- £40,000 - £45,000 a year
- Full-time
- Microsoft Excel
- Management
- IT
Quick apply
6d
Customer Service Contact Centre Manager
City of Wolverhampton Council —Wolverhampton
- £52,413 - £56,730 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
12d
Major Incident Management Lead
Coventry Building Society —Coventry
- £68,000 - £93,500 a year
- Full-time
- Hybrid work
- Driving
- Travel
- Mentoring
7d
Team Leader
Walsall Council —Walsall
- £42,839 - £46,142 a year
- Full-time
- English
- Tax experience
- Flexitime
12d
Operations Manager
Bengaged Media Limited —Birmingham
- £34,000 - £65,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Health & wellbeing programme
- Annual leave
Quick apply
1d
Supervisor
Mears Group —Birmingham
- Up to £40,000 a year
- Management
- Supervising experience
- Organisational skills
- Annual leave
- Employee assistance programme
14d
Academy Operations & Growth Lead
A-Team Academy —Birmingham
- £32,000 - £35,000 a year
- Data analysis skills
- Organisational skills
- In-person
- Free parking
Quick apply
2d
Lead Coordinator
EMR UK —Birmingham
- Customer service
- IT
- Communication skills
- Annual leave

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Operational Support Team Leader

Culligan UK limited -
Wolverhampton

Quick apply

Job details

Full-time
7 days ago

Benefits

Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Sick pay

Qualifications

Customer service
Communication skills

Full job description

Who are we?

Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we’re committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.

The Team Leader supports and enables day today CX performance—providing leadership, coordination, and oversight so workflows run smoothly, service is consistent, and team collaboration is effective.

Acting as a key point of CX leadership, the role clarifies priorities, balances workloads, and keeps people aligned to shared objectives, while driving tactical management and longer-term improvements to processes, capability, and service standards.

What this role involves:

Provide hands-on support during absence, spikes, or operational pressure; maintain continuity of service; hold broad awareness of team workflows to reassign tasks and step in to protect service standards.
Hold broad awareness of team workflows to enable flexible redistribution of tasks.

Build strong working relationships across the team to support collaborative problem-solving.
Encourage a “one team” mindset that strengthens shared ownership of outcomes.
Facilitate effective handovers and ensure priorities are clearly understood.
Lead daily team huddles or short stand‑ups to review current workload, challenges, and celebrate successes.

Apply and uphold clear processes, behaviours, and expectations across the team.
Identify operational variances or process gaps early and address them proactively.
Organise or support QA activity and ensure operational documentation is kept up to date.

Use end-to-end knowledge of operations to identify root causes of issues, to allow for proactive ‘feedback loop.’
Drive continuous improvement by identifying inefficiencies and suggesting solutions.

Ensure important information is shared clearly and promptly across the team.
Translate operational priorities into clear, actionable instructions.
Escalate issues to the CX Manager early where necessary.

Identify skills, strengths, and development opportunities within the team.
Provide day-to-day coaching, feedback, and mentoring to build capability.
Allocate resources smartly based on changing priorities and demand levels.
Balance workloads across the team to maintain fairness and efficiency.
Reduce the need for emergency cover by forecasting needs early.
Use data (e.g., workload volumes, queues, SLAs, ageing) to guide decision-making.
Provide the CX Manager with visibility of pressure points and emerging issues.
Offer practical recommendations based on daily operational experience.
Contribute to planning sessions, process reviews, and improvement initiatives.
Support development of KPIs, dashboards, and performance insights.

Requirements

Strong understanding of operational/customer service environments
Ability to manage competing priorities with sound judgement
Excellent communication and interpersonal skills
Collaborative, solutions focused‑ approach
Able to coach, motivate, and develop others
Comfortable with varied workloads and shifting priorities

Key Attributes

Proactive and adaptable
Calm under pressure
Strong organisational awareness
Team first mindset
Positive, supportive leadership style
Attention to detail
Continuous improvement mindset

Benefits

Monday - Friday working pattern
23 days' holiday + Bank Holidays
Company Pension scheme
Company Sick Pay (after qualifying period)
Enhanced Paternity & Maternity benefits
Shopping discounts + 24 hours access to Employee Assistance Programme + Volunteering Day
Employee support network and mental health assistance
Opportunity for career progression

Quick apply

Refine Your Search

process lead jobs in west bromwich, wmd

Operational Support Team Leader

Lead Coordinator

People Manager

Production Team Leader

Quality Assurance and Development Manager

Continuous Improvement Lead

SENCO

ESG Coordinator

Change Lead - Oldbury

Strategic Lead - Place Based Budgets

International Customer Service Manager

HR Manager

Production Manager

Customer Service Contact Centre Manager

Major Incident Management Lead

Team Leader

Operations Manager

Supervisor

Academy Operations & Growth Lead

Lead Coordinator

I want to receive the latest job alerts for process lead in west bromwich, wmd

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